Elgin Chrysler Dodge Jeep Ram

The service writer took to listen to the problems I was having with my car and took special note to make sure my lifetime warranty was considered in any repairs. having with my car and took special note to make sure my lifetime warranty was considered in any repairs. More

would advise everyone not to purchase from this dealer! I have contacted this dealership in regards to Jeep Grand Cherokee 2022, which they have listed for $39,860. After confirming with two representati I have contacted this dealership in regards to Jeep Grand Cherokee 2022, which they have listed for $39,860. After confirming with two representatives that the car is there, I drove to the dealership and met with Jesus. Jesus told me that the car is currently being serviced at the bodyshop. I requested to speak to the manager and was introduced to Paul. Paul explained that the car will be available within a couple of days and that I will have “a first shot at it”. After about two weeks of going back and forth, Jesus decided to call me to tell me that the car is still available as well as that I can come in. I asked him to confirm that the price is accurate. He said that he will confirm with the manager and get back to me as soon as possible. Shortly after, of the managers named Jeason, have contacted me and told me that the price of the car is inaccurate as well as that the car is now priced at ~ $46000 since they had to “put some money in the car”. I explained to him that the car was listed for $39860 as well as that Paul confirmed that this price will be honored once the car was available. Jeason stated that the lowest he can do is $41,600 for a car “new” car whose bumper had been repainted. Please save yourself time and money by avoiding this place! More

Nasty attitude. Refuses to sell cars to out-of-towners. Caters to locals only. No virtual anything. Refuses to sell cars to out-of-towners. Caters to locals only. No virtual anything. More

I’ve bought a lot of vehicles in my life, approx. 45 to be exact and I have to tell you that from just talking to the woman on the phone who claimed to be a salesperson, something just seemed sketchy 45 to be exact and I have to tell you that from just talking to the woman on the phone who claimed to be a salesperson, something just seemed sketchy. I inquired about a Gladiator. Told her I was from out of state , wanted to buy the vehicle and was a cash buyer. She told me I would have to be present at the dealership to discuss price because they don’t do online sales and she could not send me a buyers order. I don’t need to discuss and advertised price if it is legit. I asked why no online sales and she said because inventory is low it’s not fair to allow people to buy online and they only sell at the dealership after discussing price. I’ve bought many vehicles out of state over the phone and on line and this dealership refused. Hmmmmm, I’d be very careful doing business with them because something just isn’t right. Obviously they are dishonest and are trying to screw people over. More

Not sure about this dealer, I live 400 miles away in Michigan and tried to get a price for purchase and or lease to see if their advertising was legit. No such luck. They would not even discus that, unl Michigan and tried to get a price for purchase and or lease to see if their advertising was legit. No such luck. They would not even discus that, unless I came into the dealership. Being a businessman and CEO , I was astounded with the response. We never even got to first base! More

Service is the worst. STAY AWAY !!! They haven't got a clue just replacing parts hoping it's correct. STAY AWAY !!! They haven't got a clue just replacing parts hoping it's correct. More

My husband couldn't get the vehicle he want because they never came to an agreement after kept changing on price, he couldn’t find the light blue color on challenger somewhere else or dark grey with same f never came to an agreement after kept changing on price, he couldn’t find the light blue color on challenger somewhere else or dark grey with same features. So i went again and made a deal to make him happy once he came in they refused to sell me the vehicle and employee said why would buy from us after leaving bad review !! I felt bad for dragging my husband there and the way they pointed him out and we were ready to pay for the vehicle this is unprofessional and not sure what kind of standards they have for employees. More

Worst worst worst dealership in my life. I wish i can do negative stars for them they don't honor advertising price even we called before driving all the way there. Show room manager speak t I wish i can do negative stars for them they don't honor advertising price even we called before driving all the way there. Show room manager speak to us in disrespectful way and rude when they put the price up ! Dodge really need to do update in management team. Sales man was ok but he couldn't do anything so it was bad experience. More

I Saw price online for a vehicle I wanted. I called and confirmed it, drove more than an hour to be told, price is higher. Did some negotiation dropped the price down , but still not what I ca I called and confirmed it, drove more than an hour to be told, price is higher. Did some negotiation dropped the price down , but still not what I came for. So I left that day, thought about it and decided to get. I called dealership and same sale man after a couple days and told him im ready; he said I have the vehicle ready for you ! I rented a car drove an hour to dealership, sales man greeted me everything was cool till he went to the sales manager Shawn ( or Sean ) and he increased the price $1400.00. Shawn came out of the office and said this is the price now you want it, take it or leave it. He was very curt and very rude! Even the salesmen, said Im sorry about it, But I had the check in my hand and was shocked at the disrespect or discrimination or whatever you want to call it! Im buying a vehicle for 35k here not a soda to say yes in a minute I couldn't even respond to him! I will never even consider a Dodge product after how I have been treated. No customer service and extremely unprofessional. More

Don’t shop here. 2 stars as their inventory is decent. This is 1980 car buying, come there for 7 hours and negotiate. Who has the time? Almost like they have inve 2 stars as their inventory is decent. This is 1980 car buying, come there for 7 hours and negotiate. Who has the time? Almost like they have inventory because no one buys from there. Their internet staff is clueless. Ownership should do something, great location though. So many easier places to shop, not to mention way quicker to respond. Read the bad reviews, they are there for a reason. More