Elgin Chrysler Dodge Jeep Ram

I should have done more research on warranties …. a very expensive lesson learned! When I bought my 2018 Jeep Wrangler in October 2023, I made it clear to the finance department that corrosion prot a very expensive lesson learned! When I bought my 2018 Jeep Wrangler in October 2023, I made it clear to the finance department that corrosion protection, bumper-to-bumper coverage, and gap insurance were my top priorities. I asked multiple times about being covered for corrosion, and I was assured that the Luxe Care XT Protection Plan would cover it. A year later, I noticed corrosion forming on my Jeep. After reviewing my paperwork and calling to verify, I learned that corrosion is not covered under this plan or any extended warranty, and my factory warranty had already expired. This directly contradicted what I was told at the time of purchase. Now I am facing thousands of dollars in potential repairs for something I believed I was protected against. This dealership’s finance department, misrepresented a warranty coverage to make a sale… if I knew the truth, I would have purchased a new Jeep instead. While these complaints may not go anywhere, I wanted to warn other first-time buyers like myself: Do your research, Review the full warranty coverage, and be cautious with how this dealership presents its protection plans…. especially the so-called “corrosion warranty” under the Luxe Care XT Protection Plan. More

I wasn't expecting my vehicle to repaired so quickly. I thought I would have to spend a week or more without it. I thought I would have to spend a week or more without it. More

Very Fast, friendly service, took good care of my car. I appreciate the service. Nice waiting area I appreciate the service. Nice waiting area More

Simply an amazing experience - Noah was Top notch and I couldn't have had an overall better dealership service. couldn't have had an overall better dealership service. More

This place is the ultimate worst place to get any service done. I got a 2024 Dodge Hornet R/T Plus now and after 5500 miles it wont start had it towed by roadside assistance after 8 hours of waiting in park done. I got a 2024 Dodge Hornet R/T Plus now and after 5500 miles it wont start had it towed by roadside assistance after 8 hours of waiting in parking lot and when it got to dealership it took 2 full days to figure out it was a dead battery and replaced it with new one. Go figure 2 full days in shop to change a battery. Ok I should have know better to even think of leasing another vehicle from a company that has a service department that is so terribly bad and not doing anything about it for years. I was stuck in a bad situation and think I will be in same situation in the near future. My 2019 Jeep Renegade ended up needing a brand new engine and it took almost a month of a loaner vehicle and my lease running out to get a new lease with these jokers. I needed a vehicle and figured they would give me some kind of deal with all of the problems i had with the 2019 Renegade so I leased a 2022 Jeep Compass with them and really not that good of a deal, think I am over paying on this lease. Notheless i got the lease and behold another problem with new vehicle. The Dashboard Cluster is dim during daylight to were you can barely see the speedometer. Took vehicle in and service told me that there was no fix for this that Jeep engineers were working on it. I was paying on a Jeep that they could not fix. Doesnt sound right, so called Jeep customer Care to see if they could do anything and they just gave me some services that are really not useful at a service center that is not good with service. So i looked online for fixes for this problem and noticed that they had a recall for this problem. Took Jeep back and they said they could not do recall because they said it would work on my vehicle but after 2 hours of diagnossing the same problem that i have been waiting months to have fixed they think they might have a fix. I guess we will have to wait and see. Service is terrible been there 6 times never left in less then 2 hours. This last time was 2 and half hours for an oil change. Did you know Chrysler does not make a replacement oil filter for a 2019 renegade 1.3L turbo engine. This really makes me feel good about owning a Jeep. Went back again to have more horrible service. Dropped 2019 Renegade off at 945am appointment because of oil leak. Called at 1pm and they just got it up to look at it and couldnt find anything so they put die in it to see where it was leaking called back at 4pm and still no leaking but they said they would look at it again showed up at 5pm and they never looked at it. Took vehicle and will never go back no calls no service worthless wasted day I do not have time to call you and explain to you the problems listed if you can't figure it out you should not be doing business maybe come see me when I'm waiting for a 2- 1/2 hour oil change More

Convenient location, and Juan Luna was an excellent service advisor. I would recommend this dealership for service! service advisor. I would recommend this dealership for service! More

Our New Car is Complete now. Cruz got the spare tire and the Porter bought it to the house. Working with him was a Pleasure. Nice people to do business with. Just wish we went th Cruz got the spare tire and the Porter bought it to the house. Working with him was a Pleasure. Nice people to do business with. Just wish we went there last year. We traveled on the Tollway and it was a nice trip. Thank you again. More

When you arrive they are always ready and courteous to me. Very helpful to get me back home. They always keep me updated on my van. Thank you. me. Very helpful to get me back home. They always keep me updated on my van. Thank you. More

I prefer this dealership because it is convenient and the people who work there are knowledgeable and polite. people who work there are knowledgeable and polite. More

My tech Juan was very helpful and did an outstanding job of providing a loaner and keeping me notified of the progress on the repairs. of providing a loaner and keeping me notified of the progress on the repairs. More