Elevated Nissan

A Great Purchase.....Murano 2016 My wife and I had spent nearly 3 weeks trying out various makes and models of a smaller SUV (Rogue, CRV, CX 5, RAV4, Outback, Forister) before we deci My wife and I had spent nearly 3 weeks trying out various makes and models of a smaller SUV (Rogue, CRV, CX 5, RAV4, Outback, Forister) before we decided to try out a Murano. Hendrick Nissan was the 2nd Nissan dealership that we went to and we met Juan Alva from Hendrick Nissan. We found that Juan was well versed in all of the questions we had for him and presented several considerations for us. There was a professional, low key approach which was very much appreciated as we were still trying to decide what vehicle we were going to purchase when we went into the dealership. When we left that day, Juan made sure we had all the information we needed in our decision. The next day we went back to Juan and he helped us through the purchase process with his sales manager and finance manager. We felt that we had a financial deal that satisfied us. All a very good experience. Getting the right sales person is the key.. Juan was our key to a successful experience (Professional, Knowledgeable and Accurate with the information) ,. Good Job by all at Hendrick Nissan of Kansas City!! Good Inventory. I would recommend anyone looking stop in and ask for Juan. More

Not very knowledgable sales personnel Went in looking for a brand new Altima, 2016 model. Took quite a bit of time to get the car and finally decided to purchase the 2016 SR model. Loved Went in looking for a brand new Altima, 2016 model. Took quite a bit of time to get the car and finally decided to purchase the 2016 SR model. Loved the car. Looks sleek, drives well, and everything works great in it. The only major complaint that I have is that the car does not have boomerang DRL (daytime running light). This was promise to me by the sales person. I know it might not be a big deal to some people but to me, I think it's one of the attractiveness of the car. I believed that person and drove off the lot without testing, big mistake on my part and am very much regretting it now. Anyway, went back afterwards to ask that same person and he doesn't have an answer. Said he would contact Nissan about it and never heard back from him for weeks. The only way I found out more information about the DRL is by taking it to the shop to have my remote started installed and asked the service employee about it. He was very helpful in finding out more information. So the bottom line is that the earlier SR model does not have DRL installed but Nissan is now pushing it out with the newer model. If I had known this, I would have waited a few more months to buy the car. If I really wanted DRL, it would cost about $600 to get the LED Appearance package (not including labor), when it does comes out. Just a warning, if you're getting an earlier model, check everything that was promise first before driving it off the lot. Do not make the same mistake I did. More

Exceptional customer service I purchase a new Nissan Murano with all the bells and whistles. Being new to all the features it was a challenge for me to understand it all. Everyone I purchase a new Nissan Murano with all the bells and whistles. Being new to all the features it was a challenge for me to understand it all. Everyone at the dealership was so willing to help me and explain everything thoroughly. I was even able to get help simply by calling and they walked me through the process. I can't say enough about how professional, courteous and helpful everyone from sales, service, financing and training have been. The best dealership I have ever worked with. More

easy buying experience I found this dealer through the USAA auto buying service, which I highly recommend for USAA customers. This dealer offered me a price lower than the s I found this dealer through the USAA auto buying service, which I highly recommend for USAA customers. This dealer offered me a price lower than the suggested price stated by the buyer service. I almost made a bad deal with another dealer and the sales team at Hendrick Nissan in Merriam KS, helped me get out of that deal, and got me the vehicle I wanted at the price I could easily liver with. Of the different dealers I visited this one had the best inventory, and they were up front about all their fees. Harold in Kansas More

Great Experience!! Awesome Group to work with!! Tim Eccles at Hendrick Nissan was excellent, he was very patient and made the whole process painless!! He was extremely kind, funny and very helpful. Tim Eccles at Hendrick Nissan was excellent, he was very patient and made the whole process painless!! He was extremely kind, funny and very helpful. He took every opportunity to make things comfortable for me and my family. Tim made me feel like he really cared about me. The Finance Manager Kyle Shaughnessy was Amazing!! When I first went into his office I was so nervous about the terms and the rate. I haven’t had a car loan in Years. I don’t have great credit and he was able to get me a Great rate/loan!! He didn’t stop working on my loan even after I had signed papers and left his office. Kyle called me days later with an even better loan option. Kyle was very personable and made me feel at ease. I would definitely go back and see the guys at Hendrick Nissan on Shawnee Mission Parkway. It was a Great experience and I enjoyed working with them. More

Clint Baker is unethical, soliciting false customer reviews. I would never purchase anything from Clint Baker. Not sure why anyone would. You shouldn't. Buye is unethical, soliciting false customer reviews. I would never purchase anything from Clint Baker. Not sure why anyone would. You shouldn't. Buyer beware! More

Best car buying experience I've ever had. Very stress free! I bought my 2011 Armada from Tim Eccles at Hendrick's used department. Tim was very courteous and professional and asked all the right questions witho I bought my 2011 Armada from Tim Eccles at Hendrick's used department. Tim was very courteous and professional and asked all the right questions without trying to steer me one way or another. We decided on the Armada and negotiated a great price with help from their sales manager Caleb Zhao. In finance Charlie Lewis treated us very fairly and was able to match the interest we were getting from our bank. The whole process took about half the time I've had to sit in wait in other dealerships. I won't buy my cars anywhere else now. Thanks to their GM Adam Williams who came out and personally welcomed us to the Hendrick family with our purchase. Great experience! More

Worst car shopping experience The worst car shopping experience I have had. I felt extremely pressured to purchase the car I was looking to purchase. The "negotiating" process was The worst car shopping experience I have had. I felt extremely pressured to purchase the car I was looking to purchase. The "negotiating" process was extremely long, lasting until 3 hours after close. Every time I questioned how they were arriving at the monthly payment and financing that was being offered and would never receive a straight answer. I felt as though I was being held hostage, every time I said I needed to think about it another person would approach me. I finally left a deposit (which I was told was non-refundable) on a vehicle so I could go home and set an appointment for the next day but after reviewing the events of the evening I chose not to business with them. After informing the salesperson I was not interested he became argumentative, told me it would take a few weeks to get my deposit back in an attempt to pressure me further. Their sales tactics are unimpressive at best. The following day I purchased a vehicle from a different dealership which was a model year newer, came with a much better package/options, at a very similar price point, with no money down and a much lower payment. Needless to say I am awaiting my deposit back since they went ahead and cashed it anyway. More

very happy I went down to see a car on the lot and net a young salesperson named Ali. He was very friendly and helpful and actually knew his stuff about the cars I went down to see a car on the lot and net a young salesperson named Ali. He was very friendly and helpful and actually knew his stuff about the cars I was interested in and their options available. In the end, I picked up a gorgeous new Z and left knowing I was given the absolute best price and was treated respectfully. Will be recommending Ali and Hendricks to everyone I know. Thank you!!! More

These were by far the most hocus pocus group of unprofessional car salesmen I ever encountered. Will never buy here again and tell everyone of experience. unprofessional car salesmen I ever encountered. Will never buy here again and tell everyone of experience. More