Elder Mitsubishi

Great Experience When I first walked in and was introduced to Steven Levisalles , I knew I was at the right dealership because Steven had a warm greeting and friendly When I first walked in and was introduced to Steven Levisalles , I knew I was at the right dealership because Steven had a warm greeting and friendly smile. I was taken care of immediately. I recommend Elder Dealership to everyone that is looking to buy a car now, you'll be at the right place the minute you walk in,Thank You Elders Dealership Love my car 🚗. More

Poor customer servicer from Don Mayes Went to Elder Mitsubishi to buy a new vehicle with warranty, but instead bought a very nice used one instead. My salesperson, Nico Ramirez, was wonder Went to Elder Mitsubishi to buy a new vehicle with warranty, but instead bought a very nice used one instead. My salesperson, Nico Ramirez, was wonderful. It was my first time buying and he was very kind in walking through the process with me. I really enjoyed his sense of honesty and the manners Nico demonstrated. When it came time to signing papers, Jim Choat, was another wonderful person to work with. He was patient, helpful, and funny to visit with. The reason for my one star for Don Mayes is simply he was rude. I received a text message midday while at work in all caps, asking for a call now or return the vehicle. I had not met nor talked to Don Mayes up until this point. I called as requested and spoke to Scott Mason, who explained to me that I was expected to call the bank to finalize the deal so that the dealership could receive their funding. I had mentioned to Scott that I did receive his (Scott Mason's) voicemail the evening before (6:18pm), but did not realize there was such urgency. Scott apologized and simply stated it was not an urgent thing, it was something that just needed to be done. I explained to Scott that I have been in contact with my salesperson, Nico, and was never informed of this task that was needing to be completed. I also expressed my disappointment in the way I spoken to via text message in all caps and that I expected more professionalism coming from a sales manager. Scott stated he would send me the number and reference # to call via text. I did receive the text from the same number Don Mayes had originally texted me from (this time no caps) with the needed information. The second text was a "text me back to let me know you the message". Very unprofessional. No apology for snapping earlier in the initial text and how they (the dealership) failed to notify me that there was something on my part needing to be done with adequate time. I later spoke to my salesperson, Nico, who was once again very soothing and apologetic for the way it was communicated and he stated if anything else was needed he would be the one I would hear from. Nico explained that Don Mayes has been under a lot of stress in his role and that it was not their normal way of operating. As much as I appreciated the effort to defend him, I still feel that when your entire business is customer service orientated you simply can not allow stresses of your job to press onto the customers. I am a firm believer that you can be angry because of one bad apple, so I still would recommend Elder Mitsubishi. I would however like to suggest to the dealership about providing training to Don Mayes on customer service and communication for future use. More

Amazing I had a very good experience.The salesmen are great and there to help with any and everything! I would reccomend to anyone, go to Elder Mitsubishi! I had a very good experience.The salesmen are great and there to help with any and everything! I would reccomend to anyone, go to Elder Mitsubishi! More

Wonderful service m wonderful people . Our visit began with a short wait . We wished to have same saleman started the process with . All employees were very courteous and continued to ask m Our visit began with a short wait . We wished to have same saleman started the process with . All employees were very courteous and continued to ask my famity if we needed water r food . As a company our purchase was painless and a wonderful experience . We will definitely be back to see salesman Dakotag awesome . More

They will get you a new car! Everyone I worked with were amazing people. Super nice, managers should consider them for apprenticeship. Despite my wretched disease of a credit repo Everyone I worked with were amazing people. Super nice, managers should consider them for apprenticeship. Despite my wretched disease of a credit report they still managed to create business out of thin air like a couple of rigue wizards on a mission to destroy titans. More

New car. Yes!!!! Had some issues with credit but Mike with elder mistabishi was able to get us a deal for a new car. service was great all the staff was courteous and Had some issues with credit but Mike with elder mistabishi was able to get us a deal for a new car. service was great all the staff was courteous and helpful and attentive to our needs for instance cookies and drinks. More

Great service! I went not thinking about getting a brand new car and I walked out with a fully loaded 2018 Outlander! I actually got a brand new car! Thanks! I went not thinking about getting a brand new car and I walked out with a fully loaded 2018 Outlander! I actually got a brand new car! Thanks! More

Wonderful Staff Great Coustomer Service, my Solution Specialist Dakotah Morgan was of great help answering all the questions I had and his enthusiastic approach made Great Coustomer Service, my Solution Specialist Dakotah Morgan was of great help answering all the questions I had and his enthusiastic approach made it very stress-free experience. I will highly recommend it to all my family members a d friends. More

Every employee was most helpful Dakotah went above and beyond for us helped us through the entire process very friendly and welcoming I will tell all my friends to use him and if the Dakotah went above and beyond for us helped us through the entire process very friendly and welcoming I will tell all my friends to use him and if there's a wait for him it would be worth waiting ! Also we love how informative cory was through every page and paragraph of our paperwork both defiantly memorable and star Mitsubishi employees ! More

Always a great experience at Elder Mitsubishi. My daughter and I had a great experience at the dealership. Dakotah Morgan was awesome and easy to work with. He was very personable and made sure our My daughter and I had a great experience at the dealership. Dakotah Morgan was awesome and easy to work with. He was very personable and made sure our experience was a great one. We walked into the dealership in hopes of getting my daughter her very first car, and she was extremely happy with her purchase. She purchased a 2013 Kia Sportage at such an affordable price. Corey Pomeroy was exceptionally courteous, and made my daughter feel like she made an awesome purchase. This is my 3rd vehicle with Jim Choat and his team, and I would definitely buy from them again. More