Elder Mitsubishi

Elder Mitsubishi went above and beyond to help me during a very difficult time. They worked late and made it happen. I can’t thank them enough for their efforts and time and excellent negotiations with the a very difficult time. They worked late and made it happen. I can’t thank them enough for their efforts and time and excellent negotiations with the bank to get me approved. More

Jeremiah and all the team at Elder were professional and personable. I came in with what I needed and they did everything they could to meet it. I feel like I got the best deal I could get. personable. I came in with what I needed and they did everything they could to meet it. I feel like I got the best deal I could get. More

Great service and sales many deals to pick from very helpful sales people's good location helpful sales people's good location More

First let me state that Cedar Park service tech, John seemed to treat me honestly. I brought my Outlander in on Wed. September 27, 2023 for a warranty issue. I had just purchased the 2020 Outlander and seemed to treat me honestly. I brought my Outlander in on Wed. September 27, 2023 for a warranty issue. I had just purchased the 2020 Outlander and the touch screen did not work. I was aware that the radio is only under warranty for 3 years, 36,000 miles. Well, the car ONLY had 4,200 miles when I got it. John checked the VIN and found out the radio was still under warranty and said I could bring it back Friday at 2pm. I arrived Friday, Sept 29, and found John and said I was hear for the radio. Then the problems started. Person #2 came up and said "yeah, I saw the box in the back...want me to get it?". Person #3 came up (was told later it was the Service Manager; but, he never introduced himself) and said "No, that can't be under warranty". I said that we had checked it out on Wednesday. He wanted the VIN. I offered if off my phone and he said "we will get it off the vehicle". They checked the computer and Person #3 said "nope it expired in December". I said that December would have been within the three years. Person #3 said it's only 3 years OR 36,000 miles. I said well "lucky for me the car only had 45 HUNDRED miles on it". Person #3 then states "well, it takes 4-6 weeks to get a radio". I said I wanted the one that Person #2 said was in the back. Person #3 then turned to John and said "did she purchase on this lot?". REALLY, that's how y'all do work???!!! You only help the people who purchase from Cedar Park? John said "no, she bought it from her sister"...which is true. Person #3 turned to me and said it will be 4-6 weeks. I asked "why was I told to come in on Friday at 2pm if there wouldn't be a radio?" Again, told "4-6 weeks" and Person #3 walked away. John took my name and phone number on a sticky note. I am pretty sure that sticky note got thrown away when I left. I was so flustered and upset that I didn't get any names. I left in tears knowing that I shouldn't have been treated that way. I went home and called my sister and then Mitsubishi in Lewisville. I was willing to drive 3+ hours if the original dealership had a radio. Lewisville said that they didn't have any that weren't tagged for a customer and any dealership is supposed to honor warranties. I then called Killeen Mitsubishi and was VERY leery dealing with them since they have the same owner as Cedar Park. Well, they had a radio in stock and put it in on Wednesday, October 4th. I drove over an hour to go to Killeen when Cedar Park is ten minutes from my house and I will do it again to have the proper, friendly, and honest service from Lorraine and Justin. Cedar Park Service...get your act together and treat women with more respect. By the way, it's been five weeks and I still haven't heard back from anyone in Cedar Park...go figure! :( By the way Mitsubishi ought to be concerned as to why the radios are going out so quickly! More

It was a pleasure working with Tyler. He was very kind and upbeat made our purchase a very enjoyable experiance. He was very kind and upbeat made our purchase a very enjoyable experiance. More

They were very helpful thru the whole process and answer all my questions very pleased with their services all my questions very pleased with their services More

You Elder team was helpful and nice! 10 out of 10. Dustin and Shawn took great care of me. 10 out of 10. Dustin and Shawn took great care of me. More

We had a wonderful experience with Shawn. He taught us so much about our new car that we had no idea it did! Thank you Shawn for your expert knowledge of our new SUV. He taught us so much about our new car that we had no idea it did! Thank you Shawn for your expert knowledge of our new SUV. More

This dealership was awesome. As soon as I walked in there, I knew I was taking the car home not only because I thought that because they really helped me I love my car and lookin As soon as I walked in there, I knew I was taking the car home not only because I thought that because they really helped me I love my car and looking forward to buying another one from soon thank you thank you to all the help me especially my sales person and the lady that took down all the information I believe her name starts with an S Mitsubishi you rock ! More

I went in not thinking I would leave with a car. These people worked for me I left with s brand new car and color I love. They went above and beyond for my business, I'm grateful for them. 👏🏿👏🏿 These people worked for me I left with s brand new car and color I love. They went above and beyond for my business, I'm grateful for them. 👏🏿👏🏿 More