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Elder Mitsubishi
Cedar Park, TX
1,779 Reviews
Elder Mitsubishi is a dealer for the people. We put our customers first before everything else. Elder Mitsubishi believes that everyone deserves to drive a new or nicer newer car today. Our business is not selling cars. Our business is finding solutions to the everyday problems that keep most people stuck in a car they hate. Elder Mitsubishi is on a mission to change the world by helping people get the car they want and deserve. My goal is to be a trusted adviser in the process.
www.eldermitsubishi.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,779 reviews
March 22, 2025
Overview of Experience I recently purchased a used 2022 Kia Niro EV from a Mitsubishi dealership. While initially pleased with the car and the sales process, facilitated by an exceptional salesperson named Kia Niro EV from a Mitsubishi dealership. While initially pleased with the car and the sales process, facilitated by an exceptional salesperson named Jordan, subsequent events have led to significant dissatisfaction due to service issues and the handling of my vehicle’s recurring problems. Timeline of Events March 17th: Purchased the vehicle in the morning. March 19th: Encountered an issue with the car's 12V battery discharging. Returned the car to the dealership in the afternoon; they replaced the battery and provided a subpar loaner car. March 22nd: The battery discharged again, rendering the car inoperable. Returned to the dealership; no loaner available, only a costly rental option. Issues Encountered with Service and Support Recurring Vehicle Issue: The main concern has been the 12V battery discharging repeatedly, even after a replacement. This suggests a potentially larger, unresolved issue with this vehicle model, as similar problems have been reported by other owners of the same year and model. Loaner Car Policy: The dealership’s inability to provide a comparable loaner vehicle and the suggestion to use a costly rental is unacceptable, especially given the recurring nature of the vehicle's issues soon after purchase. Impact on Business: These mechanical failures have significantly disrupted my life, causing a loss of approximately $2000 in revenue and forcing me to use 7 hours of vacation time for what amounts to servicing a newly purchased vehicle. Legal Protections and Consumer Rights Magnuson-Moss Warranty Act: The dealership did not adequately disclose the details of the warranty at the time of purchase. Given that this is a recurring issue, the manufacturer's warranty should cover it. Under the MMWA, consumers are protected against deceptive warranty practices, and it is imperative that warranty terms are honored. Texas Consumer Protection: I am considering seeking advice from the Texas Department of Motor Vehicles, the Office of the Attorney General, and possibly the Federal Trade Commission. This action is prompted by the dealership’s failure to resolve the issue satisfactorily and their lack of transparency concerning warranty coverage. Call to Action I urge the dealership to address and resolve these issues promptly by providing a reliable loaner vehicle and thoroughly investigating and fixing the underlying cause of the battery discharges. As a customer with 18 years of experience in customer service, I believe that resolving these issues effectively is crucial to maintaining trust and satisfaction. Conclusion While my initial purchase experience was positive, largely due to Jordan's excellent service, the subsequent handling of my vehicle's issues has been deeply unsatisfactory. This experience underscores the importance of dependable post-purchase support and clear communication about warranty coverage. Future buyers should be aware of these potential complications and consider them when making their purchasing decisions. More
by Jonathan Wells
Employees Worked With
Jordan and five stars to him
March 07, 2025
I purchased new outlander a few weeks ago. I inquired about having my 2nd row seating removed because I have a large dog. Jessica pulled up the time frame and explained 2 hours. I approved I inquired about having my 2nd row seating removed because I have a large dog. Jessica pulled up the time frame and explained 2 hours. I approved the 400.00 and paid. The appointment was on a Saturday so I arrived and was there for about 2.5 - 3 hours. Jessica told me all worked out great and all I had to do was pull the seats out when I get home. When I got home the seats would not come out and since they were unbolted I was able to tilt the seat and saw none of the wiring had been removed and all they had done was remove the bolts. I called Jessica and she apologized and arranged for a tech to come to my house. The tech said he wasn't informed correctly and it was a 2 hour job and needed to come back another night. While he was there, he pulled some wiring from underneath the seats and said he would leave it for now until he came back. He asked if it was explained that my airbags would be deactivated. I thanked him for letting me know. I called Jessica next morning and let her know I wasn't comfortable not having air bag protection and since that wasn't explained to me I didn't want the seat removed. She told me to come back so they could put the seat back together and refund the money. I was ready for it to be over so I agreed. I went back to have it done and Rusty approached me in a rude manner in front of customers telling me no refund will be provided. I explained Jessica told me she confirmed with upper management a refund was approved and she offered it. He said Jessica denied telling me a refund was offered. At this point I'm full of anxiety to the point of tearing up. Rusty argued in front of other customers to me that they did what I paid to have done. I asked how could that be because I paid 400 to have seats removed and they were never unhooked from the bottom and it was not explained to me I would have no airbag protection. He said very rudely all he would do is rebolt the seats back. He eventually showed up with a refund check. I was crying with anxiety and just wanted to get out of there. The wiring the guy pulled off the bottom of the seat while he was at my house was never put back, they only rebolted so my light shows I have no airbag protection and that it is off. I have never in my life had such a horrible experience. The anxiety this has caused between commuting my large dog back and forth on unbolted seats, waiting close to 3 hours and paying 400.00 to only have bolts removed, then them not hooking up what they unhooked at my house. More
by donna.lanning
January 13, 2025
isaiah and cristh helps a lot in the process well explain,the test of cars was good,thank you explain,the test of cars was good,thank you More
by siryerbabuena
Employees Worked With
January 10, 2025
The services provided was great. The process from start to finish upon purchasing my vehicle was explained. They offered complete transparency every step of the way. Everyone was so The process from start to finish upon purchasing my vehicle was explained. They offered complete transparency every step of the way. Everyone was so friendly and helpful. This was my 2nd car purchase at this location. Thank you Isiah for everything. You went above and beyond and we appreciate that. GREAT CUSTOMER SERVICE!!! More
by Sybbrad73
January 09, 2025
They were great, did weekday they could to get me in the car I wanted! car I wanted! More
by kayci.keeney
Employees Worked With
January 07, 2025
Couldn’t have asked for a better employee! ! Wasted no time and got us what we wanted ! Wasted no time and got us what we wanted More
by Antonio S
Employees Worked With
January 07, 2025
Isaiah and his team was great. I came in expecting to get a used car but left with a new car that i really love. They made the process very easy and isaiah made sure i left with a I came in expecting to get a used car but left with a new car that i really love. They made the process very easy and isaiah made sure i left with a car. More
by quandreka848
Employees Worked With
January 05, 2025
Isaiah was professional, courteous and understanding of my situation and made sure I got what I wanted. Just like his fights, he knocked this deal out at round 1. my situation and made sure I got what I wanted. Just like his fights, he knocked this deal out at round 1. More
by chrisrasmussen1986
Employees Worked With
January 04, 2025
He helped us get what we were looking for in price range and made sure we got what we were looking for and made sure we got what we were looking for More
by shaynewilkinson95
Employees Worked With
December 22, 2024
Barron provided exceptional service. They worked with my credit. Not to mention they accommodated my unique needs. They worked with my credit. Not to mention they accommodated my unique needs. More
by rodneyp.rcs
Employees Worked With
