Elder Mitsubishi - Killeen

If they had a lower ranking, I'd be looking for negatives. This place SHOULD BE BLACK LISTED for ALL military personnel. I recently visited this location, searching for a truck. Immediately upon ar negatives. This place SHOULD BE BLACK LISTED for ALL military personnel. I recently visited this location, searching for a truck. Immediately upon arrival, you're asked for your ID to be checked in. (Quick way to just take your information) Then if you request to SEE a vehicle before you're even walked outside to look at it, they Immediately request your drivers license again and ask you to start the application process. Mind you, you still haven't seen the vehicle. I refused this process altogether. Finally, I was allowed to view the vehicle I had seen online. When the test drive was completed, I requested the out of door cash price for the vehicle. These individuals took over 30 minutes to come up with some numbers that led to a $7162.00 increase in the posted price. This price included 3 different types of vehicle coverages, neither asked for nor approved. Per Texas law its illegal to force upon someone a warranty, etc, especially without even asking if they wanted it. Also Immediately before even getting to the add one, they added an Apex protection plan, used it in the vehicle total and taxed that total rather then the vehicle by itself leading to an average of $200 on the vehicle tax. Needless to say, I've requested contact with the 'supposed' General manager Dave 3 times and have yet to speak with him. According to the Killeen location, he works out of the Cedar Park location and rarely ever comes here. This vould explain why everyone in the Killeen office looks fresh out of high school and can't answer any questions. Not to mention, the floor manager that we met on this day was a salesman the last time I was there. Sad story. Stay away!!! More

Had a wonderful experience I really appreciate Danny for walking me through every step of the process of getting my new vehicle thank you so very much walking me through every step of the process of getting my new vehicle thank you so very much More

Nothing but professionalism and hard work with Danny Mosley He made sure i got what I was looking for, he was able to work with my budget and he’s a great guy to have a conversation with Mosley He made sure i got what I was looking for, he was able to work with my budget and he’s a great guy to have a conversation with More

Stayed until closing time to get me into my new car ! Outstanding customer service! Best dealership! Outstanding customer service! Best dealership! More

She was very helpful, and so respectful. Answered all my questions and concerns, and very knowledgeable. Would definitely buy from her again. Answered all my questions and concerns, and very knowledgeable. Would definitely buy from her again. More

I can't express how much I appreciate Courtney and the good folks of Elder Mitsubishi. I was not at all prepared to purchase when I arrived. They made it so easy and appealing. Courtney was extremely prof good folks of Elder Mitsubishi. I was not at all prepared to purchase when I arrived. They made it so easy and appealing. Courtney was extremely professional and helpful to all of my concerns and questions. Purchasing a car is always tough for me, and this time didn't seem right at all. I would absolutely recommend to anyone in search of a vehicle! More

Verry happy with my car and would recommend anyone to this dealership 😁 they’re fast and will give you the best deal this dealership 😁 they’re fast and will give you the best deal More

I can't express how much I appreciate Courtney and the good folks of Elder Mitsubishi. I was not at all prepared to purchase when I arrived. They made it so easy and appealing. Courtney was extremely prof good folks of Elder Mitsubishi. I was not at all prepared to purchase when I arrived. They made it so easy and appealing. Courtney was extremely professional and helpful to all of my concerns and questions. Purchasing a car is always tough for me, and this time didn't seem right at all. I would absolutely recommend to anyone in search of a vehicle! More

Good cars all around, good helpful staff, good snacks, drove off the lot same day nice and smooth drove off the lot same day nice and smooth More

Amazing service and I would recommend to everyone. Will be coming back to purchase another one! Will be coming back to purchase another one! More