Elder Ford of Tampa - Service Center

I thought the Quick Lane Service for oil changes is designed for "quick oil changes"? That is not the case here. It was a 2+ hour wait for me to get my oil changed! What was quick about that? I can get designed for "quick oil changes"? That is not the case here. It was a 2+ hour wait for me to get my oil changed! What was quick about that? I can get a full service in less time. Won't be back. There are other Ford dealers in the area to get my vehicle serviced at. This was insane. More

I brought my car in for warranty work. My car had less than 20,000 miles. The A/C was out and the transmission was banging into gear. Later that day my service adviser called to give me the bad news. The than 20,000 miles. The A/C was out and the transmission was banging into gear. Later that day my service adviser called to give me the bad news. The A/C had been damaged and would not be covered under warranty and they could not find a transmission problem. I brought it in to Gator Ford and they fixed both problems (very expensive) under warranty. I went back to Elder only to be told the A/C problem may or may not have been covered by Ford but were looking out for Fords best intrest. They could not give me an answer to the question "Why could you not find the problem with my transmission?" To make matters worse I left a bad review on google only to find out it had been knocked down by two good reviews. I checked the good reviews only to find out the people who wrote them also gave great reviews to Mitsubishi,Saab,and Jaguar all brought in for service or purchasing a new car all on the same day. Funny all those dealerships are owned by the same company. I am sure these "customers" are happy because of the real customers who get suckered in. More

I had no problem at all with this dealership, in fact i was in and out at less than the quoted cost because of the coupon i found online at their website. I'll be going there again and with a coupon in han was in and out at less than the quoted cost because of the coupon i found online at their website. I'll be going there again and with a coupon in hand next time since the coupon i found i found online when using my laptop in their waiting area. I've been to another Ford dealership in Tampa but was not happy with them. It was as if they didn't need me around for them to make a paycheck. So i figure these guys are really trying to impress and need the business; that's the kind of service i got. happy me. More