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3,281 Reviews of Elder Ford of Tampa - Service Center
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June 11, 2018
Great in-person service Elder Ford has always been exceptional when servicing my 2017 Mustang GT. I follow the factory guidelines on service so as to maintain the warranty pr Elder Ford has always been exceptional when servicing my 2017 Mustang GT. I follow the factory guidelines on service so as to maintain the warranty provided but Elder for the lifetime of the vehicle. They are always honest and by the book, and have never tried to upsell me on any non-essential services. They are always quick and efficient, and their techs have always been extremely professional. More
by Anthornb91
Verified CustomerEmployees Worked With
Jason Fuchs
June 11, 2018
Excellent Great service. Great prices. Friendly personnel. Would definitely recommend for service. Elder Ford is the best. Got a great deal on my wife's Mustang Great service. Great prices. Friendly personnel. Would definitely recommend for service. Elder Ford is the best. Got a great deal on my wife's Mustang as well. More
by JBAUER1019
Employees Worked With
Dwayne Poucher, Jason Bray, Jason Fuchs
June 11, 2018
Great service I had a very positive service appointment with Mike on Saturday. Mike answered all questions and promptly called when our vehicle was serviced. My on I had a very positive service appointment with Mike on Saturday. Mike answered all questions and promptly called when our vehicle was serviced. My only feedback is to have the car washed before calling to inform the car is ready for pickup. I had to wait for a porter to have the car washed after being called to tell me my car was “ready to be picked up”. More
by Lgarci1
Employees Worked With
Mike in service took care of me on Saturday.
June 08, 2018
Truck had to be sent back to do correctly The detail job was substandard and had to go back to be done correctly. Came out with water spots still on truck after detail. This detail was a conti The detail job was substandard and had to go back to be done correctly. Came out with water spots still on truck after detail. This detail was a continuation of the substandard experiences we have had over the last several months. It has been so bad that Jim Tackett had to get involved. Out of line door required 2 tries to get it right. Refund of coverage that was cancelled within 24 hours took 2 months. Information mailed to wrong address after clearly giving them P O Box information and having dealership assuring us that mail would go to the PO Box and not the physical address. Car operating manual took easly 2 months to get because it was not with car when purchased and then mailed to the wrong address. We had go to the DMV to get Vehicle registration because registration for transfered tag was mailed to the wrong address.This does not include the problem I have had getting a price after talking directly with Roger about the details of paint my 1995 F150 from the body shop that was said to be the finest body shop on the plant per Mike. I dont know how I could possible recommend this dealership to anyone even after purhasing 3 new vehicles in the last 2.5 years. The shining star of our dealings with Elder Ford has been Kitt our salesman. He has gone above and beyond for us and l feel bad that I can not recommend anyone to him because of what happens after it leave his hands. I find it hard to believe that this many problems happened to us without this being a systemic issue having dealt with so many facets or your dealership. I only return to your dealership for my Auto Body service because it it not as available elsewhere as it was presented to us when purchasing my truck. Sincerely, Thomas and DeLora Jackson More
by Disappointed Customer
Employees Worked With
Jim Tackett. Roger head of Body shop and Mike, Kitt Kittles
June 08, 2018
Great Service I had a wonderful experience at Elder Ford. The service adviser Dre is top notch! He was very professional and knowledgeable. He made the entire proce I had a wonderful experience at Elder Ford. The service adviser Dre is top notch! He was very professional and knowledgeable. He made the entire process smooth and easy. I HIGHLY recommend! More
by Kelley
Employees Worked With
Dre
June 07, 2018
Quick lane Mike in quick lane was great and had my car done in 30 minutes. However I was not greeted upon arrival by anybody in the service lane and whoever did Mike in quick lane was great and had my car done in 30 minutes. However I was not greeted upon arrival by anybody in the service lane and whoever did the oil change forgot to put a new oil change reminder sticker on my window More
by jayrod81979
Employees Worked With
Mike
June 07, 2018
Oil change It was just as easy as dropping off my truck and coming back when it was ready. It was ready on time as like they said it would be. It was just as easy as dropping off my truck and coming back when it was ready. It was ready on time as like they said it would be. More
by DIVERS2508
Employees Worked With
Michael Bragano
June 07, 2018
Great Service Mike was great to work with! He always helps me take care of my Escape and I can trust in him whenever I have to bring it in. Mike was great to work with! He always helps me take care of my Escape and I can trust in him whenever I have to bring it in. More
by NancyG2015
Employees Worked With
Mike Bragano
June 06, 2018
Not very happy, very disappointed I’m a little disappointed. My rep (Johanna trespalacios) always is able to find my ford account number in order for me to pay with it, however, Mike t I’m a little disappointed. My rep (Johanna trespalacios) always is able to find my ford account number in order for me to pay with it, however, Mike told me he was unable to get the account number n I had to use another form of payment, which I did. The result was loosing points (the bill was $327.11) n the ability to pay with no interest. I needed to be out by 8:30 n I did More
by LISSETTE_D
Employees Worked With
It was Michael at service don’t remember last name
June 06, 2018
Excellent Marti was so great with everything .he kept me informed and he made sure everything was right with the car before it was returned. AMAZING Marti was so great with everything .he kept me informed and he made sure everything was right with the car before it was returned. AMAZING More
by Summerellaianhailey
Employees Worked With
Marti
