Elder Ford of Tampa

Elder Ford's staff exceeded our expectations. Our experience in negotiating the price and finance terms was stress free and the way the buying experience should be with no pressure or typical car sal experience in negotiating the price and finance terms was stress free and the way the buying experience should be with no pressure or typical car sales lingo. Our requests were met with a professional and polite can-do approach. In our deal, Elder gave us a better price on a truck with more features than the other dealers we tried first. The financing terms were far better as well. The process was smooth and we are completely satisfied. More

Ed made our experience extremely pleasant. He was easy to do business with, fair, and we got a great deal. He even offered personalized service by coming to our house to pick up paperwork in person. We would do business with, fair, and we got a great deal. He even offered personalized service by coming to our house to pick up paperwork in person. We would definitely do business with ed Ed again. More

Ed was a pleasure to deal with. We encountered a few problems but they were dealt with right away. I would come recommend him to friends. problems but they were dealt with right away. I would come recommend him to friends. More

Excellent car buying experience. Traded in my wife's used SUV for new Explorer Sport. Got premium vehicle for price well below sticker, even below USAA buying service price. AND received a very good pri used SUV for new Explorer Sport. Got premium vehicle for price well below sticker, even below USAA buying service price. AND received a very good price on the trade - well above trade-in blue book. Staff was helpful and transaction paperwork was done quickly and no gimmicks or surprises. Highly recommend anyone that wants to buy a car from a professional staff that treats customers honestly and fairly go to Elder Ford. More

After having a rotten experience at AutoNation Ford, I contacted Carrie at Elder Ford and explained my situation. She did some research to see if my daughter could get a car through them. Nick contacted m contacted Carrie at Elder Ford and explained my situation. She did some research to see if my daughter could get a car through them. Nick contacted me and said that she would be eligible for financing on a car. We drove an hour to get there and it was definitely worth it! Nick hooked us up with Victoria to spend the time showing my daughter, husband and myself the cars available that she would qualify for. Nick also went the extra mile to obtain financing from a credit union with a rate that was unbelievably at a low interest rate and a payment she could afford. I have never had someone from a car dealership work so hard for me. It was my daughter's first experience buying a car. She walked away with a brand new 2013 Ford Fiesta hatchback!!! WOW! She couldn't be more happy and me too! Victoria is a great sales team asset to this dealership, as well as Shannon. Victoria took the time and answered all the questions we had, took my daughter on test drives in several different cars, and eased her fears. Both Victoria and Shannon sat in the new car and showed my daughter how to use the hands free and made sure she was comfortable with all the different controls in the car. Everything was explained simply and very clear. And Shannon also set up her Sync account and showed her how to operate it. Then there was Jeff in the finance department and he was just great! He took the time to explain all the paperwork in simple terms we could understand. We are absolutely buying all our cars from them in the future. Tell all your friends this is the place to buy a car and be perfectly satisfied in every aspect of car buying. I also need to mention that the general manager, Terald Hopkins, who wanted to make sure our experience was good and gave us his card and welcomed any questions we may have to just give him a call. It just doesn't get any better than this folks. More

Ed Michaels brought the car we were considering to our house for my wife to see and drive. He worked with the credit union to coordinate our financing, and we were able to pick up the car later that same house for my wife to see and drive. He worked with the credit union to coordinate our financing, and we were able to pick up the car later that same day. He made buying a car pleasant, quick, and very easy. The reason we rated "Quality of Work" good, not great, is that we were not given the purchase order after we signed the paperwork and took the car home. When we called Ed, he provided it for us right away. We feel like we got a great deal on a terrific car, and buying it was so easy. We would recommend Ed to anyone. More

I bought my 2011 Ford F150 Certified Pre-Owned in October 2012. The sales manager agreed to repair some minor dings as a condition to my purchasing the truck. He called it a “we owe” repair. After purchasing 2012. The sales manager agreed to repair some minor dings as a condition to my purchasing the truck. He called it a “we owe” repair. After purchasing the truck it was very difficult to get hold of the sales manager to schedule the repair. After multiple calls and voice messages I finally scheduled the repair, but when the truck was picked up, some of the dings were still quite noticeable, particularly on the driver door. The explanation was "well, you bought a used truck". After some discussion the sales manager agreed to have the body shop repair it. So they did. A few weeks later the clear coat on the driver door, where it was painted, started to peel. I ended up paying for a paint correction with someone local, and the body shop manager Rick Noel was very helpful with getting me a reimbursement, since Elder Ford was at fault. Since then, I’ve had to get the drive shaft serviced (TSB), and I have a software issue for which there’s not yet an update, which results in a jolt when transitioning between low gears. But what upsets me the most is the latest issue. The clear coat on the driver AND passenger side panels along the bed liner is now peeling, 8 months after purchasing the truck. When I took the truck to my local dealership to see if it’s covered under the current warranty, I was told that the panels weren’t painted by Ford, was likely in an accident, and therefore it isn’t covered. So I went back to Elder Ford to try for another reimbursement, but no, the response I got was "it's been too long". You get that? Ford won't correct the paint because Elder Ford sold me a truck that was in an accident and not painted by Ford. And Elder Ford won't reimburse me for the paint correction. Absolutely absurd. The right thing to do here is either offer to repair the paint failure, or reimburse me for getting it repaired locally. No truck purchased within 8 months should have 2 instances of clear coat failure. So much for buying a truck Ford certified and thinking you’re getting some peace of mind in terms of quality. I am extremely dissatisfied. I am very disappointed in the lack of quality with this truck, and more so with the lack of quality control and integrity at Elder Ford. I will not purchase another vehicle from them, and I strongly discourage anyone else to do business with them as well. Update: The General Manager of Elder Ford has contacted me and is willing to work with me on the clear coat issue. He was very pleasant to speak with and seems genuinely concerned for my satisfaction. I'll update this review as we move forward with a resolution. More