Elder Ford of Tampa

Worst service center I have ever seen. They do not care about anything but taking your money, beware! The service advisors don't seem to know much about anything when it comes to a car and the service mana about anything but taking your money, beware! The service advisors don't seem to know much about anything when it comes to a car and the service manager is even worse. Avoid this dealership at all cost! More

I came in to discuss my options of getting refinanced out of my high interest loan. Michelle Francis, the finance director, got me into an awesome used car (2012 Ford Fusion) with an excellent warranty. Char of my high interest loan. Michelle Francis, the finance director, got me into an awesome used car (2012 Ford Fusion) with an excellent warranty. Charles Redd, my sales man, was friendly and very attentive. Had to bring my car back for a quick service and Shaun Sharma continued the execellent customer service and had my vehicle ready within an hour. This is my second automobile purchase at Elder Ford and they are my dealership of choice. More

Recently purchased a used car from a local Dealership (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (to Elder Ford) where a minor problem was discovered. We came back a few weeks later to have this problem resolved and we were happy with the service we received. Our main point of contact was the service manager Mike Stultz who helped us out with the whole process. He made everything as easy as possible even sharing a little about his family with us when he found out I had a small daughter. We live 2 hours away in Orlando but would return to have Mike refer us to a sales associate if we were ever in need of another car. Thanks again. More

Everyone was very accommodating and willing to make sure they got us what we needed and wanted at a price that was within our budget. they got us what we needed and wanted at a price that was within our budget. More

Everyone at Elder Ford was very helpful. Ed was able to answer most of my questions before I could even put them to words. He made my daughter and I very comfortable. He also helped to explain the value of answer most of my questions before I could even put them to words. He made my daughter and I very comfortable. He also helped to explain the value of the options I ended up choosing. A sincere thank you to the entire team, but Ed Michaels was the best! More

THIS IS MY DEALERSHIP FROM NOW ON. PAUL & I WERE WORKING ON A DEAL THAT TOOK 2 FULL DAYS BECAUSE OF THE COMPLEXITY OF IT. THE MAN CAME THE NEXT DAY ON HIS DAY OFF TO FINISH THE DEAL. MIKE BROWN CAME WORKING ON A DEAL THAT TOOK 2 FULL DAYS BECAUSE OF THE COMPLEXITY OF IT. THE MAN CAME THE NEXT DAY ON HIS DAY OFF TO FINISH THE DEAL. MIKE BROWN CAME IN ON THE SECOND DAY AND WORKED HIS BUTT OFF TO FIND A WAY TO MAKE THE DEAL HAPPEN. ALTHOUGH I WAS A TIRED OF BEING THERE 2 DAYS IN A ROW ALL DAY, I GIVE BOTH PAUL & MIKE BROWN xxxxxxFOR GOING ABOVE & BEYOND THE CALL TO MAKE A DEAL HAPPEN WHEN IT LOOKED LIKE IT WASN'T GOING TO HAPPEN BY THE SECOND DAY. I WAS SO APPRECIATIVE THAT I BOUGHT THEM A CAKE LMAO. WHY? BECAUSE I BELIEVE PEOPLE ALWAYS WANT TO GIVE xxxx AND COMPLAIN, BUT HOW MANY PEOPLE REALLY TAKE THE TIME TO THANK THE WORKERS THAT GO ABOVE & BEYOND FOR U. I ALWAYS HERE PEOPLE TALKING CRAP ABOUT OTHERS BUT HOW ABOUT WE HEAR THE GOOD INSTEAD. THAT IS MY REASON FOR BUYING THE CAKE, SO THE WORKERS SEE THAT IT'S NOT ALL ABOUT GIMMIE GIMMIE GIMMIE, I AM ONE OF THOSE RARE PEOPLE THAT GIVE BACK ALWAYS & NOT JUST TAKE. WHEN I'M READY IN A FEW YEARS, I'LL GO BACK THERE TO THE SAME PEOPLE, HOPEFULLY THEY WILL BE THERE LMAO. HEY U GUYS NEED TO GO DOWN TO TAMPA FORD ELDERS & ASK FOR HELP FROM MIKE BROWN & PAUL COVELL. PAUL EVEN GAVE ME HIS CELL # AND I CALLED HIM OFTEN FOR SEVERAL THINGS AND NOT ONE TIME DID HE SOUND FLUSTERED OR GOT IMPATIENT WITH ME AND ALL MY QUESTIONS. More

Outstanding customer service. This dealer was 2 hrs from my home. Prior to my visit Ed Michaels was very responsive to my questions, quickly providing photos and videos of the vehicle. The vehicle was rea my home. Prior to my visit Ed Michaels was very responsive to my questions, quickly providing photos and videos of the vehicle. The vehicle was ready for me to test drive upon arrival. The negotiation process was not un-pleasant and the transaction went smoothly. I had planned to trade-in but was unable to reach agreement on price. I choose to purchase the new vehicle but kept my old car. I was worried about how I would get my old car back to my home. Ed volunteered to drive my old car back to my house the next day! At no cost to me! This is true customer service and it far exceeded my expectations. Thank you Ed and the rest of the Elder Ford team. I love my new car! More

Car was as described and priced right. Very informative and personal. Ed Michael's made me feel very comfortable and was not pushing. I would highly recommend him to everyone. and personal. Ed Michael's made me feel very comfortable and was not pushing. I would highly recommend him to everyone. More