Elder Ford of Tampa

This dealership sold me a Ford F150 2005 That was unsafe. When we went to look at the car the brake light was on we asked for them to fix the reason the light was on. They said they went through everything o When we went to look at the car the brake light was on we asked for them to fix the reason the light was on. They said they went through everything on the truck and the light was on bc of a cluster problem. They said that they would replace it for us. When we brought the car home we noticed it had problems braking. There were no pads left the rotors were heavily scored, it was metal to metal. It could have killed us in the rain on the way home!!! That was the reason the brake light was on not the cluster. Everyone we spoke to at this dealership especially Joe Moon the salesperson was a liar! I would never recomend buying a car from these people! More

DO NOT BUY A CAR FROM THESE PEOPLE...YOU HAVE BEEN WARNED!! 1ST- THEY SWITCHED THE WARRANTY STICKER WHEN WE CLOSED, FROM FULL MANUFACTURE WARRANTY TO LIMITED. ( WHICH IS ILLEGAL BY FEDERAL LAW) 2N WARNED!! 1ST- THEY SWITCHED THE WARRANTY STICKER WHEN WE CLOSED, FROM FULL MANUFACTURE WARRANTY TO LIMITED. ( WHICH IS ILLEGAL BY FEDERAL LAW) 2ND- WHEN WE PURCHASED THE USED CAR, IT HAD A KENNE BELL SUPERCHARGER INSTALLED BY THE PREVIOUS OWNER, THE CAR ONLY HAD 3,500 MILES ON IT, W/... FULL FACTORY WARRANTY & WE PURCHASED EXTENDED WARRANTY(ONLY CAUSE I'VE OWNED MANY FORDS & KNOW THEY CAN BE EXPENSIVE TO REPAIR AFTER 36K MILES). 1 MONTH LATER... CAR NOW HAS 5,500 MILES & LOST 3RD GEAR IN AN AUTOMATIC TRANSMISSION. TOWED CAR TO DEALER & FOUND OUT WARRANTY WAS VOIDED & EXTENDED WARRANTY COMPANY CANCELED CONTRACT. ELDER FORD REFUSE TO EVEN TAKE IT APART TO FIND OUT WHAT WAS WRONG, UNTIL THEY KNEW WHO WAS PAYING FOR IT SINCE THE WARRANTY HAD BEEN VOIDED. THEY SAID IT WAS DRIVER ERROR..REALLY?? SERIOUSLY?? YOU DIDN'T EVEN DISASSEMBLE IT!!! HOW CAN U TELL SOMEONE THAT??? SO, WE PAID TO TOW IT BACK TO A TRANSMISSION SHOP & PAID TO HAVE IT DISASSEMBLED TO FIND OUT WHAT WAS WRONG. WE FOUND SERVO PISTON SEAL BLEW OUT IN TRANSMISSION( WHICH HAD A TSB ABOUT IT FROM FORD). I CALLED FORD TO COMPLAIN & GOT NOWHERE WITH THEM ABOUT THE FACTORY WARRANTY BEING VOIDED. ELDER FORD WOULDN'T HELP GETTING WARRANTY REINSTATED...THANKS! THESE PEOPLE ARE A BUNCH OF GREEDY IDIOTS, WHO CARE NOTHING ABOUT CUSTOMER SERVICE...WE NOW HAVE A BEAUTIFUL $28,000 CAR PARKED IN MY GARAGE, WE HAVE TO CONTINUE TO MAKE THE LOAN PAYMENTS, & WE HAVE A BROKEN DOWN CAR THAT HAS ABSOLUTELY NO WARRANTY AT ALL. ELDER FORD REFUSES TO DO ANYTHING WITHOUT KNOWING WHO IS GOING TO PAY THEM FOR THE WORK. ALL PIGS GO TO SLAUGHTER....... More

I had found a car I liked on their website 2mo ago and called the dealership about it. I was directed to Paul in the used car department. So my wonderful experience began from there! I inquired about a called the dealership about it. I was directed to Paul in the used car department. So my wonderful experience began from there! I inquired about a Ford Focus. Well I ended up not having the time to come to see it as I see now it was for the best. Paul kept checking in with me but was not annoying like typical car sales people. A few weeks later he called to let me know that they now had many used Ford Focus’s to choose from. I needed leather! Well he had a few so of course I drove down. I drove one that caught my eye and yes we went back in after the test drive and I got to know the staff. Robert Elder just happened to be in the building, very nice guy, I had no idea who he was until I started talking about my home state to the guys. At any rate, these people, all of them minus 1 (he didn’t ever say much as I think I scare him) WERE wonderful! I felt like I was at home or a football game with my friends! They are very personable, professional, team oriented staff! They gave me a great deal and trust me I needed a good deal as I am a single mother of a 1year old and I have MS. They understood my needs and my budget. The least I can do is share my story to other buyers looking for the real deal! By the way Tommy made it all very personal as he helped to seal the deal with Paul! Great job guys and thank you again! Mr. Elder you are a lucky man to have the staff that you do! To: Paul, Tommy, and the guy from MI, if any of you ever need a job please contact me! BTW I LOVE MY Ford Focus SES! More

I brought my car in for warranty work. My car had less than 20,000 miles. The A/C was out and the transmission was banging into gear. Later that day my service adviser called to give me the bad news. The than 20,000 miles. The A/C was out and the transmission was banging into gear. Later that day my service adviser called to give me the bad news. The A/C had been damaged and would not be covered under warranty and they could not find a transmission problem. I brought it in to Gator Ford and they fixed both problems (very expensive) under warranty. I went back to Elder only to be told the A/C problem may or may not have been covered by Ford but were looking out for Fords best intrest. They could not give me an answer to the question "Why could you not find the problem with my transmission?" To make matters worse I left a bad review on google only to find out it had been knocked down by two good reviews. I checked the good reviews only to find out the people who wrote them also gave great reviews to Mitsubishi,Saab,and Jaguar all brought in for service or purchasing a new car all on the same day. Funny all those dealerships are owned by the same company. I am sure these "customers" are happy because of the real customers who get suckered in. More

I had no problem at all with this dealership, in fact i was in and out at less than the quoted cost because of the coupon i found online at their website. I'll be going there again and with a coupon in han was in and out at less than the quoted cost because of the coupon i found online at their website. I'll be going there again and with a coupon in hand next time since the coupon i found i found online when using my laptop in their waiting area. I've been to another Ford dealership in Tampa but was not happy with them. It was as if they didn't need me around for them to make a paycheck. So i figure these guys are really trying to impress and need the business; that's the kind of service i got. happy me. More