El Monte Nissan
El Monte, CA
Filter Reviews by Keyword
By Type
Showing 51 reviews
Always Exceeding Expectations I've done business with Garland Latta for nearly 20 years! His level of professionalism while taking the time to understand his customers needs is unm I've done business with Garland Latta for nearly 20 years! His level of professionalism while taking the time to understand his customers needs is unmatched. I not only recommend doing business with Garland I refer family and friends to him because I take comfort knowing that he is always looking out for their best interest! More
Best experience buying a car! Sales Manager went above and beyond to present finance options that suited my needs. Sales team was also very helpful and informative. I've purchased Sales Manager went above and beyond to present finance options that suited my needs. Sales team was also very helpful and informative. I've purchased many cars in the past ,but this was by far my best experience. I highly recommend this dealership. More
Superior Customer Service I was recently in market to purchase a additional vehicle. I gave my wish list for the features I was looking for, Garland Latta made the transaction I was recently in market to purchase a additional vehicle. I gave my wish list for the features I was looking for, Garland Latta made the transaction smooth and customer friendly! I will recommend him as a outstanding Sales Manager! And will continue to do business for that! More
You really came through for me....thank you!!!! I've purchased several cars in my 50 years of life. I've purchased Mercedes, Lexus's , Lincolns and Hyundais. I never had a sales manager, on his day I've purchased several cars in my 50 years of life. I've purchased Mercedes, Lexus's , Lincolns and Hyundais. I never had a sales manager, on his day off, give me an effortless, seamless transaction as Latta has. I picked out my car on line, he had my deal done as well as financing before I arrived. I just paid my down payment and signed my paper, then drove my car home with a full tank of gas.....effortless. By the way, my credit is not perfect😜 If you need a car, with no stress, and you have perfect or less than perfect credit, call Latta. He will take care of you!!! More
excellent dealer My family and me , visit the dealership, and I drove the Altima 2017, I find a very good salesperson. Jesse Avila. He show us the car 🚗, and explain My family and me , visit the dealership, and I drove the Altima 2017, I find a very good salesperson. Jesse Avila. He show us the car 🚗, and explain to us all the options, we considered, be back in 2 weeks, when I be back to Mexico City , and I 'lol take in lease the Altima , in color black. I recommend a Jesse , so much , he is very professional. Thanks . More
The team that helped us purchase a new vehicle was AMAZING! My husband and I just purchased a used vehicle from the used car manager Latta! He and his team were absolutely amazing! Treated us like family every My husband and I just purchased a used vehicle from the used car manager Latta! He and his team were absolutely amazing! Treated us like family every step of the way. Highly recommend Ross Nissan for your next vehicle purchase... I know we will be back :) More
happy customer I was grateful that Albert spoke Spanish with my husband, it really helped us feel more comfortable. It was a great from test drive to financing. We I was grateful that Albert spoke Spanish with my husband, it really helped us feel more comfortable. It was a great from test drive to financing. We will be back for service! Gracias. More
Service at its best While looking to trade in my vehicle Latta Garland made my process easier than I thought he beat the rate and terms of my purchase order and helped me While looking to trade in my vehicle Latta Garland made my process easier than I thought he beat the rate and terms of my purchase order and helped me purchase a new Nissan Rouge with an awesome warranty. He was no nonsense cut straight to the chase and I was in and out with my new vehicle. He gave a very fair amount for my trade in also. This is definitely the place to go. ASK FOR LATTA! Latta will get a latta of my business. Hands down the best person I have ever dealt with. Thanks again! More
LOST MY BUSINESS!!!!! LOST MY BUSINESS!!! I can't believe how many times I tried to give Ross Nissan my business and all they do is treat me is like a number at a local gro LOST MY BUSINESS!!! I can't believe how many times I tried to give Ross Nissan my business and all they do is treat me is like a number at a local grocery store. First, their mail adverts meet shows a black on black Nissan Rogue Select for 16,998 (great deal right)----WRONG!!! Here is where they get you, that price is ONLY on GREAT CREDIT & Fixed APR. Apparently the color on ad is a silver and a RED. I will post a picture here; how is this RED?? Anyway back to the advertisement ---0% for 72 months----great----YEAH RIGHT!!!! That 16,998 goes up another 1k for not choosing fixed APR. so okay fine 17,998, I wanted to know some figures I am looking at before going in. The "General Manager" named Abel calls me instead of the Internet spokeswoman I talked to (Stephanie) who isn't friendly (Abel) and tells me he's not going to go over anything with me; if I want to know any sort of numbers I gotta come in. So I have waste my time and my gas just to see if the price and payments work for me?? xxxxxxxx!! Of course he wants to make super deals so he didn't like the fact that I was insistent on 0% interest and not fixed APR. who's buying the car?? I Am!!!!! I know many other dealerships who, when we're having mini sales didn't mind showing me some numbers; but this guy, simple, doesn't want to do anything. Yes, I'm leaving this on Facebook and soon Yelp and wherever else this 1 star review can be used! and I hope it helps people. Don't waste your time here and be treated like a number; go to another dealership where they recognize you, call you by name, don't haggle you, and don't expect you to waste time & gas just to run numbers. Your time is too valuable and you don't need to waste time in a physical dealership to know prices. More
Dealt with a transparent and upfront sales person Even though I didn't end up purchasing a vehicle at this dealership because I decided to get something else, I have to say that my communications with Even though I didn't end up purchasing a vehicle at this dealership because I decided to get something else, I have to say that my communications with Stephanie Pacheco were easy and upfront. She was very transparent about answering questions I had about a 2015 Nissan Altima and didn't try to confuse me or use manipulation tactics "just to try to get me to set foot onto the lot". I almost ended up purchasing the Altima but found another deal on another car that was too good to pass up. But the 2015 Nissan Altima that I was looking at was better priced than all the other Nissan dealerships I talked to, and I talked to about 5. You may find other Nissan dealers that "seem" to have a better price, as I did, but 90% of the time it's smoke and mirrors because they don't disclose mandatory dealer options, and I've even found ads where they don't include the destination fee into the advertised price. But this place did both for the vehicle I was looking at. I ended up giving this place 4 stars instead of 5 because I didn't actually go to the dealership so I can't say for sure how the finance department is, how the vehicle I was interested in looked, and how I'm treated once I get to the dealership. But I thought the person who was helping me over the phone & email, Stephanie Pacheco, was definitely one of the best salesman (or woman) that I've spoken to out of the 10 or so I talked to in my recent car search. More