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El Dorado Mazda - Service Center
McKinney , TX
84 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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84 Reviews of El Dorado Mazda - Service Center
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November 06, 2023
Timely service, employee went over and above to answer my questions and take care of my requests. questions and take care of my requests. More
by skwebbokay2020
November 03, 2023
Their service department is fabulous! I have a great experience with them every time I go! I have a great experience with them every time I go! More
by Bugaboo
Employees Worked With
October 07, 2023
Bad experience. Wanted a ride along with someone to point out issue. They made an excuse and just drove it by themselves instead. Wasted my time, gave me attitude an Wanted a ride along with someone to point out issue. They made an excuse and just drove it by themselves instead. Wasted my time, gave me attitude and didn't accomplish anything. More
by David
Employees Worked With
William
October 03, 2023
Patient with my many questions. Customer oriented Will be back in 3 months for more Customer oriented Will be back in 3 months for more More
by mbmyers64
Employees Worked With
September 21, 2023
Very friendly service manager; easy and effective check-in and payment process; liked the inspection video; very professional check-in and payment process; liked the inspection video; very professional More
by gopim
Employees Worked With
September 19, 2023
We needed an oil change, a tire leak located, and general service. All were performed in a timely manner. No surprises, no extra issues. Good detail on the car checkout. service. All were performed in a timely manner. No surprises, no extra issues. Good detail on the car checkout. More
by gwaller257
Employees Worked With
August 19, 2023
I came in on a Saturday morning with no appointment for an oil change. Since we paid for maintenance when we purchased the vehicle from El Dorado, it makes more sense to use their service rather than a qui an oil change. Since we paid for maintenance when we purchased the vehicle from El Dorado, it makes more sense to use their service rather than a quicker fast oil change place. The oil change took 2.5 hours; however, only about 30 minutes more than I was told it would take. I was less than impressed with William and in particular his customer interaction. He was impatient and just edgy enough to be polite while still being condescending and bothered. It could have been and off morning for either of us, but I feel it is important to share my experience. This was unusual in that we have always had great customer service experiences both in Sales and Service at El Dorado. Please keep up the good work, it is truly appreciated. 4-stars that lean heavily into past experiences. More
by Scott
Employees Worked With
William
June 27, 2023
Excellent service, knowledgeable and courteous service advisors, and a fully equipped waiting area provide a first class service experience. advisors, and a fully equipped waiting area provide a first class service experience. More
by tomfranc55
Employees Worked With
