El Dorado Mazda

Email I received almost 2 weeks after asking for a simple email telling me what sets them apart from their competition (since they were one of the front runners with Ford Escape Titanium). Incidentally, I wa email telling me what sets them apart from their competition (since they were one of the front runners with Ford Escape Titanium). Incidentally, I was told I would receive an email the next day... Dear Scott, I just wanted to say thanks again for giving me the opportunity for your business here at El Dorado Motors.  I understand that we were working with you on a Mazda CX-5, but we were not able to earn your business this time.  However, moving forward, I wanted to assure you that if you were to need anything in the future, I am still here to help.  If any questions or concerns should arise, please feel free to contact me as I would be more than happy to assist you down the road. Sincerely, Edward Ruiz  P.S.  If you know of anyone who is looking for a New or Pre-Owned vehicle, please give them my phone number, (972) 569-0101, and have them give me a call directly.  My response... Thanks for the email, but quite frankly I am disappointed. When we last spoke on the phone at 3:00 pm on the 28th of October, I had told you that I was at a decision crossroads on 3 vehicles and wanted you to sell me on buying a vehicle from you over the other 2 cars. You told me that while you were unable to do it that day you would the next without question. I waited for something from you that never came. That actually made my decision easier as it narrowed the vehicles to 2...unfortunately your vehicle was originally one of my favorites, but your lack of follow through told me the one thing I needed to know...my business was not as important to you as you initially led me to believe.  I actually purchased a new 2014 Ford Escape Titanium fully loaded from Sam Pack's 5-Star Ford in Plano from a sales person that went out of his way to demonstrate why they were the right choice...bar none. FYI, we will not be referring business to El Dorado Mazda in McKinney for this very reason, and instead all referrals will go to Sam Packs's 5-Star Ford and Corey White. I have yet to receive a response to my email, even though I included Shaun Schell, the Sales Manager in the distribution list. More

Our salesman David Sparling was super informative and helpful. He made our decision of purchasing our new vehicle that same day very easy and stress free.Even though we knew what vehicle we wanted and we helpful. He made our decision of purchasing our new vehicle that same day very easy and stress free.Even though we knew what vehicle we wanted and we had researched it, he pointed out many of the extras and accessories of the vehicle. He made sure that by the time we left the dealership with our new vehicle my daughter's phone was paired to the bluetooth and he explained and showed her how many of the extras worked. More

Worst car buying experience ever! Seriously. I bought Worst car buying experience ever! Seriously. I bought several cars in my life, both in the US and abroad and although it wasn't always quick an eas Worst car buying experience ever! Seriously. I bought several cars in my life, both in the US and abroad and although it wasn't always quick an easy, generally it was a good experience. All until I came to Eldorado Mazda. Talk about negative experience - you get it all here: bait and switch, rudeness, not returned phone calls, etc. They don't even bother being nice to you until you sign the deal. To the details. When we first arrived to look at the car, we were greeted by Mr. Kilpatrick, who showed us few cars and took us out for a test drive, which was quite nice and informative. Although we liked the car, we didn't come to an agreement on price and left. Next morning I received a new lease quote from the sales manager and e-mailed him and Mr. Kilpatrick back agreeing to the new offer. In my return e-mail I spelled out all conditions, such as mileage, payments, etc. Upon arrival to the dealership, me and Mr. Kilpatrick looked the offer once again, initialed it and went to proceed with the paperwork. However, when I looked at the contract, it was quite different. When asked why the contract has changed, I was told that original offer was a mistake. Well, said I, then I wouldn't sign it, the deal is off. To which Mr. Kilpatrick replied that I knew about the mistake all along and intentionally kept silent to trick them into the deal. I believe, if parties do not agree on a contract, they just don't do business, its that simple. But accusing your customer of lying, especially after you initialed your own offer does not look like a very good idea to me. At this point Mr. Kilpatrick left me to resolve the problem with the finance manager. After all, the contract was signed on the conditions promised before. This is not the end of story though. It took multiple phone calls and quite a bit of my time to ensure timely payoff for my old car and to get the license plates from the dealership. Honestly, I was so tired of them, I wasn't going to bother writing a review, but the license plates issue was the last drop. I e-mailed and called them multiple times with no response just to finally find out that the license plates and registration arrived to the dealership a couple of weeks ago and were just sitting there. Nobody bothered to let me know, just the same way they never bothered to make the car purchase pleasant to the customer. More

Edward really helped me buy the right car at a good price. He was patient when I seemed indecisive and represented me well to his management. price. He was patient when I seemed indecisive and represented me well to his management. More

My car is still under warranty I bought the 2 yr 100,000 miles well I've gone 15,000 miles an its October an I bought it in February so nowhere close to the warranty being out. The transmission is having tr miles well I've gone 15,000 miles an its October an I bought it in February so nowhere close to the warranty being out. The transmission is having trouble it's slipping that's what I took the car in for when I called I said there is not a light on when I took it in I said there is not a light on. When they called to tell me there diagnosis they said that the right strut is bent, it needed new tires, and an alignment an that would fix my transmission problems. I called a mechanic at another dealership that works on transmissions an he said there is no way that the tires are affecting the transmission take the tires off the transmission is still gonna run the same. I then called to place a complaint with the manager who was very rude, yelled at me kept interrupting me would not let me talk or get a word in edge wise. I would not take another car there to be serviced or buy another from there. More

After being asked for information such as interest rate, the sales person did not know what it was and had to go back and ask. Seemed to lose interest in the sale as questions were asked (Jonthan) and Eric the sales person did not know what it was and had to go back and ask. Seemed to lose interest in the sale as questions were asked (Jonthan) and Eric (one of the managers) on our way out, all he had to say was ...guess we could not get close enough. No one said come back, sorry we could not get closer or anything. Rude, rude people. Heard comments made by staff about other customers. Would never go back there and will tell everyone I know not to go there. There are a lot more Mazda dealerships in this are and this one left a very bad taste in my mouth along with the others with me. Oh, and once Jonathan was told these terms were not going to work, his comment was OH and walked away. Crappy dealership. More

The speed in which the serviced my car was incredible. I was in and out faster than I had ever expected. They completed the work in the time frame they stated to me! Thanks for not being pushy as well! I dr was in and out faster than I had ever expected. They completed the work in the time frame they stated to me! Thanks for not being pushy as well! I dread going to some places because they are so pushy to get you to buy extras. More

Every trick in the book from this sales team. I was lied to so many times during my encounter with this dealership. They even pulled the "checking your credit because of the Patriot Act" -- I had my own fi to so many times during my encounter with this dealership. They even pulled the "checking your credit because of the Patriot Act" -- I had my own financing so it was NOT required. Lies, lies, lies. No concept of professionalism. More

I recently leased a Mazda 3 and I'm not happy with this place. I am not coming back for service or anything else. I also removed their sticker from my car as soon as I got home to avoid helping them with f place. I am not coming back for service or anything else. I also removed their sticker from my car as soon as I got home to avoid helping them with free publicity. I got a very good deal and they didn't scam me, but - I am a very well informed buyer, you can't scam me, period. Other than that - they didn't "sell" me the car, I bought it from them, despite them. I knew exactly which car I wanted, called before going and liked it, but the salesman Robert was terrible, short and rude; a few times he showed how frustrated he was, as if he really hated his job. The 2 sales managers were also pretty bad, one mistreating Robert in front of me as if that would make me feel better? And the other one, completely disengaged, as if he couldn't care less if you are there or not. Another sales person that helped me at the end of the transaction was nice, but completely clueless. The finance manager was very short and somehow rude as well. Honestly, If it wasn't that I wanted that car and I wouldn't find a similar unit anywhere else, I would have told them to shove it up their *** My previous car buying experiences were at Subaru dealers (Subaru of Plano and Sewell Subaru) and boy, is there a difference!! Next time I hope to buy a Subaru again. More

Cleaned us out on a lease. Being inexperienced we were bamboozled into a 4 year lease with 3k down on a $35k Vehicle. Ended up being locked into a $600 payment. Do the math. That's almost $30k paid for bamboozled into a 4 year lease with 3k down on a $35k Vehicle. Ended up being locked into a $600 payment. Do the math. That's almost $30k paid for the lease. Partially my fault for being an idiot. But I wont be fooled a second time. I hope others read this and are careful. More