El Dorado Mazda

Worst car-buying experience of my life If I could give zero stars, I would. Do not under any circumstances shop at this dealership. We test drove several models and decided on a CX-5, but t If I could give zero stars, I would. Do not under any circumstances shop at this dealership. We test drove several models and decided on a CX-5, but the specific trim and color we wanted wasn't in stock. Before we left the dealership the salesman offered an overnight demo of the vehicle, which sounded great. However, when we called to take him up on the offer, the story changed. We were told we had to agree to purchase terms before we could take the demo. In all my years of vehicle buying, I've never encountered that demand for a longer test drive. I knew then we were dealing with a less-than-awesome sales manager, but the salesman was nice so we told him to get the car we wanted, and that we'd be in the next day to buy it. He said that was no problem, but that he had the same car but with more options that he'd sell us for the same price. We declined because we knew it would still cost more than the model we actually wanted after the deal was made. The next day, we arrived at the dealership to buy the correct vehicle and were told they hadn't gotten it after all, again because we hadn't agreed to purchase terms. When the salesperson called us *the same morning* he made no mention that locating the car would require us to agree to purchase terms. But, he said, he still had that higher-spec model and he could make us a great deal. I found it odd they were trying so hard to push us into that upgraded model. More on that in a minute. Here is a summarized set of things they actually said to me: "Well, we didn't get the car we told you yesterday we'd get because you haven't agreed to purchase terms yet." "But we have one with more options we'll sell you for the same money. It's a great deal! Oh, and, um...it's hail damaged." As I storm out of the building... "Why are you being rude and leaving like that? We'll repair the hail damage..." As we (furiously) walked to our car for a fast escape away from these low-life's, we passed the "great deal but hail-damaged" vehicle. It was beat all to xxxx. Nearly every panel had golf-ball sized dents, some of which were in spots that would have required panels to be replaced. That was the vehicle they were doing everything they could to talk us into purchasing. Stay away from this god-awful dealership. They give all honest car salesmen a bad name. Please save yourself and anyone you know from being subjected to the worst customer service in North Texas. More

Service I love this place. I have never had any issues with them. Robbie in service and John and Tom in collision made me feel at ease knowing my car would I love this place. I have never had any issues with them. Robbie in service and John and Tom in collision made me feel at ease knowing my car would be taken care of. John made sure my car was towed back to McKinney after I was hit in Lewisville and from there, Tom made sure my car was taken care of. they are the BEST! More

Edward, Robbie and Shaun were both fantastic. They negotiated with me and found me the car that I wanted and had it brought here for me. After the initial purchase of the car, there was an issue where negotiated with me and found me the car that I wanted and had it brought here for me. After the initial purchase of the car, there was an issue where the previous dealer's sticker was. I brought it to them and they took care of it and fixed it for me. They also dealt with my parents, who I brought with me, and they are hard customers! Their service and salesmanship was impeccable! I would ABSOLUTELY reccommend this dealership to anyone! More

Edward was very nice, explained the vehicle--very knowledgeable, and they were willing to listen and try to help us. Tommy was nice and very knowledgeable on the finance end, and he explained all th knowledgeable, and they were willing to listen and try to help us. Tommy was nice and very knowledgeable on the finance end, and he explained all the details. Wish vehicle was even cheaper, but understand they do have to make some money. Detailing and extra work was very good. But they were willing to work with us, and think they gave us a good deal. My wife loves the Mazda CX-5 so far. Still adjusting to all the bells/whistles, and probably going to be awhile. It drives wonderful and comfortable; several compliments on it. Would have liked some options that other SUVS have: back to raise with motion but raises easily; back seats to be able to recline like front seats, etc. Only had a week.....but Very Satisfied at this time! More

The sales lady was spectacular. She was very informed about the automobiles-- able to answer all of our questions. The manager was very helpful as well. It was a great experience. This is my second Ma about the automobiles-- able to answer all of our questions. The manager was very helpful as well. It was a great experience. This is my second Mazda purchase from El Dorado. It is a great dealership. The service department is excellent as well. More

I called asking to see if they could find me a car to get me out of my car which I had a good amount of negative equity.I spoke with Shawn he said he would do his best and he did. The Team was able to get me me out of my car which I had a good amount of negative equity.I spoke with Shawn he said he would do his best and he did. The Team was able to get me out of my car and into a new Mazda 3 with a reasonable payment. Finance worked hard to get me a great rate and I was treated with respect and dignity.I am very happy with my new Mazda 3 it has great fuel economy and is fun to drive. More

Email I received almost 2 weeks after asking for a simple email telling me what sets them apart from their competition (since they were one of the front runners with Ford Escape Titanium). Incidentally, I wa email telling me what sets them apart from their competition (since they were one of the front runners with Ford Escape Titanium). Incidentally, I was told I would receive an email the next day... Dear Scott, I just wanted to say thanks again for giving me the opportunity for your business here at El Dorado Motors.  I understand that we were working with you on a Mazda CX-5, but we were not able to earn your business this time.  However, moving forward, I wanted to assure you that if you were to need anything in the future, I am still here to help.  If any questions or concerns should arise, please feel free to contact me as I would be more than happy to assist you down the road. Sincerely, Edward Ruiz  P.S.  If you know of anyone who is looking for a New or Pre-Owned vehicle, please give them my phone number, (972) 569-0101, and have them give me a call directly.  My response... Thanks for the email, but quite frankly I am disappointed. When we last spoke on the phone at 3:00 pm on the 28th of October, I had told you that I was at a decision crossroads on 3 vehicles and wanted you to sell me on buying a vehicle from you over the other 2 cars. You told me that while you were unable to do it that day you would the next without question. I waited for something from you that never came. That actually made my decision easier as it narrowed the vehicles to 2...unfortunately your vehicle was originally one of my favorites, but your lack of follow through told me the one thing I needed to know...my business was not as important to you as you initially led me to believe.  I actually purchased a new 2014 Ford Escape Titanium fully loaded from Sam Pack's 5-Star Ford in Plano from a sales person that went out of his way to demonstrate why they were the right choice...bar none. FYI, we will not be referring business to El Dorado Mazda in McKinney for this very reason, and instead all referrals will go to Sam Packs's 5-Star Ford and Corey White. I have yet to receive a response to my email, even though I included Shaun Schell, the Sales Manager in the distribution list. More

Our salesman David Sparling was super informative and helpful. He made our decision of purchasing our new vehicle that same day very easy and stress free.Even though we knew what vehicle we wanted and we helpful. He made our decision of purchasing our new vehicle that same day very easy and stress free.Even though we knew what vehicle we wanted and we had researched it, he pointed out many of the extras and accessories of the vehicle. He made sure that by the time we left the dealership with our new vehicle my daughter's phone was paired to the bluetooth and he explained and showed her how many of the extras worked. More

Worst car buying experience ever! Seriously. I bought Worst car buying experience ever! Seriously. I bought several cars in my life, both in the US and abroad and although it wasn't always quick an eas Worst car buying experience ever! Seriously. I bought several cars in my life, both in the US and abroad and although it wasn't always quick an easy, generally it was a good experience. All until I came to Eldorado Mazda. Talk about negative experience - you get it all here: bait and switch, rudeness, not returned phone calls, etc. They don't even bother being nice to you until you sign the deal. To the details. When we first arrived to look at the car, we were greeted by Mr. Kilpatrick, who showed us few cars and took us out for a test drive, which was quite nice and informative. Although we liked the car, we didn't come to an agreement on price and left. Next morning I received a new lease quote from the sales manager and e-mailed him and Mr. Kilpatrick back agreeing to the new offer. In my return e-mail I spelled out all conditions, such as mileage, payments, etc. Upon arrival to the dealership, me and Mr. Kilpatrick looked the offer once again, initialed it and went to proceed with the paperwork. However, when I looked at the contract, it was quite different. When asked why the contract has changed, I was told that original offer was a mistake. Well, said I, then I wouldn't sign it, the deal is off. To which Mr. Kilpatrick replied that I knew about the mistake all along and intentionally kept silent to trick them into the deal. I believe, if parties do not agree on a contract, they just don't do business, its that simple. But accusing your customer of lying, especially after you initialed your own offer does not look like a very good idea to me. At this point Mr. Kilpatrick left me to resolve the problem with the finance manager. After all, the contract was signed on the conditions promised before. This is not the end of story though. It took multiple phone calls and quite a bit of my time to ensure timely payoff for my old car and to get the license plates from the dealership. Honestly, I was so tired of them, I wasn't going to bother writing a review, but the license plates issue was the last drop. I e-mailed and called them multiple times with no response just to finally find out that the license plates and registration arrived to the dealership a couple of weeks ago and were just sitting there. Nobody bothered to let me know, just the same way they never bothered to make the car purchase pleasant to the customer. More

Edward really helped me buy the right car at a good price. He was patient when I seemed indecisive and represented me well to his management. price. He was patient when I seemed indecisive and represented me well to his management. More