El Dorado Mazda

Lisa did an excellent job. She was courteous, prompt, efficient and friendly. And the service team did a thorough job in checking and servicing my car. She was courteous, prompt, efficient and friendly. And the service team did a thorough job in checking and servicing my car. More

They did very good working with me. They understood why I wanted to use my bank and were upfront that they couldn't compete. Would come back. They understood why I wanted to use my bank and were upfront that they couldn't compete. Would come back. More

Two service tasks, oil change and fix tire. After five hour wait the oil change was completed, but the tire wasn't fixed. Resulted in getting stuck with a flat tire after it was stated that they plugged hour wait the oil change was completed, but the tire wasn't fixed. Resulted in getting stuck with a flat tire after it was stated that they plugged it. I have never had an oil change take five hours. I have owned several Mazdas, this will stop me from buying another. More

I had no issues with this Dealer, I was greeted promptly, Brian asked a few questions, and we were looking at vehicles in minutes. After a test drive, the process continued smooth, Brnadon in finance was kn Brian asked a few questions, and we were looking at vehicles in minutes. After a test drive, the process continued smooth, Brnadon in finance was knowledgeable and very polite. Total time I spent at the Dealer from arrival to leaving with my new vehicle was under 3 hours. Achieved what I set out to do and I would recommend El Dorado. More

My experience in purchasing a car from El Dorado Mazda couldn't have been better. The sales team is very knowledgeable and were very helpful throughout the process. The service team ensured my car was re couldn't have been better. The sales team is very knowledgeable and were very helpful throughout the process. The service team ensured my car was ready on time for the handover. Overall I’m very impressed by the entire team at El Dorado Mazda. More

Stay away from here (El Dorado Mazda)In both sides Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/20 Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/2021) for service they were supposed to rotate my tires and they did NOT, then you wonder what else they did NOT do. Back on December 2019 when I got the car I was told they would get me free maintenance plan, guess what I ended up paying for that, well stupid me for sure I like Mazda but for sure I will pick different dealership next time More

Bait and switch. Was going in to buy a car today at 11:00AM on a price we settled on earlier. Called at 10:45AM to check availabilitily and the salesman said he had it out for me. He called me two min 11:00AM on a price we settled on earlier. Called at 10:45AM to check availabilitily and the salesman said he had it out for me. He called me two minutes later to say it was under contract but we have similar vehicles but only AWD. This salesman got me there under false pretenses once before but never again. Wayne, don’t do this, its bad for business because I wont be back. More

I walked the lot for maybe 5 minutes. Nobody approached me to help me, so I left to find another Mazda dealer. I had my checkbook in hand, I was ready to do the deal. me to help me, so I left to find another Mazda dealer. I had my checkbook in hand, I was ready to do the deal. More

Service Department is ineffective on intermittent key FOB issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhi issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhill when I started having problems with the key FOBs failing intermittently. After a few delays in getting back to me, they came and got my vehicle and left me a loaner CX-5. They changed the batteries on the key FOBs and brought it back. If that had solved the problem, I would have been happy. Within about a week, the key FOB was failing again. Messages like key FOB not found, battery low, or similar messages. Keyless entry also started to fail. After several e-mails and videos, after first suggesting I take it to another dealer, they agreed to take it back in. This time they brought me a CX-30 rather than a CX-5, a pretty small vehicle for anyone 6' or taller. They kept my vehicle for 17 days but never replaced anything. They said they could not reproduce the problem even though I sent them several videos of the failures. Wanting to give them the benefit of the doubt, I told them I would wait and see if it failed again. It took a week before it started failing, four times in two days. When I advised them the problems were back and I was going to send them notice under the Lemon Law and Deceptive Trade Practices Act, they told me they were ceasing communications and I should deal with Mazda directly. I gave them almost $29,000 for the CX-5 less than three months ago and this is how they treated me. More

This is a story about Mr. Kamdon Nichols. The sales consultant at El Dorado Mazda. I spent ~10 days negotiating a price, with him, on a new CX-5. After we agreed....and asked him to meet for a test dri consultant at El Dorado Mazda. I spent ~10 days negotiating a price, with him, on a new CX-5. After we agreed....and asked him to meet for a test drive...1) it took him 2 days to reply, and 2) he got back to me with a different, more expensive vehicle. When I asked him what happened to the one we just spent 10 days talking about...he chose to DISAPPEAR. Needless to say he got caught and he had no way replying for his fraud. More