El Dorado Chevrolet - Service Center

Sales people were great service was very good. Inventory was Vast the store was clean, nice and cool. The water and sodas were a plus otherwise great experience. Inventory was Vast the store was clean, nice and cool. The water and sodas were a plus otherwise great experience. More

First off I purchase a Trax from them 2 weeks ago. The optional packaged that was suppose to come with my vehicle had gone ordered along with my wheel locks. Called this morning to talk to my Salesman The optional packaged that was suppose to come with my vehicle had gone ordered along with my wheel locks. Called this morning to talk to my Salesman but was told he no longer worked there. So they gave me a manager sho said he would call me back because he had to walk over and see if my accessories were there. A service person called me back n said they were in. So I asked how long it would take to install the All weather floor mats, cargo tray, cargo net m wheel locks He said about 20minutes. So I asked if they were busy n he said no-one so I said I will be there in 5-10 minutes to just live down the street. I get there n no one could remember talking to me and I couldn't remember name of either gentleman I spoke with on the phone. So they checked in yes my accessories where the teen would pfobab?y be more than 20minutes. Ok I went n day down people were coming and going coming and going by no one came to say anything to me, I went and ask after a 1 1\2 hours if they were almost done he said told me yes. So 30 minutes later they came back and asked me about wheel locks I told him the he were suppose to have been ordered day I purchased the vehichle. He came me a story n asked if I wanted them I said yes Ok then they guy tells me 10 minutes later that the he were putting them on right then. So tell me why 30 minutess later he comes back and tells me they don't have them they need to order them. Here is been there for 2 hours n 45 minutes. I said just bring MD my car this is ridiculous- all that time just to put those mats onREALLY??? I will not bring my vehicle into this service dept. Very frustrated I already was fighting a migraine when I arrived. Bad communication- n ridiculous amount of time spent waiting!!! More

AMAZING, helpful, trustworthy, great, more than willing to help! Above & beyond, outgoing, talented, intelligent, cheerful to help! Above & beyond, outgoing, talented, intelligent, cheerful More

I had an 1100 appt for an oil change. My car wasn’t pulled in until 12 and then it was another hour before it was ready. Very frustrating when I had things to do. My car wasn’t pulled in until 12 and then it was another hour before it was ready. Very frustrating when I had things to do. More

They finished the replacement of the inside passenger door of my 2024 High Country in record time. Quality workmanship and great customer contact are what I have come to expect from Eldorado Chevrolet. door of my 2024 High Country in record time. Quality workmanship and great customer contact are what I have come to expect from Eldorado Chevrolet. Vance Cole the service advisor is a pleasure to work with. Thank you! More

David Perry in sales and Ty King in service are consummate professionals. They provide outstanding customer care. consummate professionals. They provide outstanding customer care. More

Jacks the best! He sold me a 2023 6.2 LTZ Z71 and had the best price in Texas! He’s a wheeler and dealer He sold me a 2023 6.2 LTZ Z71 and had the best price in Texas! He’s a wheeler and dealer More

Good communication and great work. Have used them multiple times for desiel truck. Thank you!! Have used them multiple times for desiel truck. Thank you!! More

The service staff were all pleasant and attentive. The time in service however was way too long for the work performed (install running boards). The time in service however was way too long for the work performed (install running boards). More

I had the first appointment of the day for an oil change. I was first in line. I was not the first oil change! How did 5 or 6 others get ahead of me?!?! I was first in line. I was not the first oil change! How did 5 or 6 others get ahead of me?!?! More