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El Dorado Chevrolet - Service Center

McKinney, TX

4.5
1,530 Reviews

1,530 Reviews of El Dorado Chevrolet - Service Center

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September 28, 2024

Great service. Ahamd my sales person went above and beyond. He’s very good at his job! More

by TWEIR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Alzghoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 27, 2024

Can’t say enough about the salesman, Jim Aldridge, as this is now my second truck purchased in less than 2 years. It’s a no fuss/haggle situation when closing a deal and it’s a great experience when I c More

by xx
Recommend Dealer
Yes
Employees Worked With
James Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2024

This dealership was very easy to work with and every person I have felt with have been helpful and nice thank you El Darado More

by RUBENGARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bean
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September 26, 2024

Thanks to paul, I didn’t had to pay for the new battery for my truck omly the labor. More

by RTRNNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gallamore
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September 25, 2024

Mike McDonald always provides top notch customer service. Friendly and professional. Took care of me even when I rolled in last minute at the end of the day. More

by THERESA.NOLTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McDonald
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Sep 26, 2024 -

El Dorado Chevrolet responded

Hi Theresa, thank you for your kind review; we are happy to pass along your comments to Mike.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 24, 2024

They say what they do and they do what they say. Can’t ask for more than that. More

by Srhuxford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
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Sep 25, 2024 -

El Dorado Chevrolet responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, give us a call or better yet come by and see us.!! Thank you again for choosing El Dorado Chevrolet and we hope to see you again.

September 23, 2024

No customer service at all, from the sales area to the worst service dept I have ever visited. More

by RAYMONDMARRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Meuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All service dept employees are lacking skills
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Sep 23, 2024 -

El Dorado Chevrolet responded

Hello Mr Marrero, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We hope you will give us an additional opportunity to provide a better experience in the future.

September 22, 2024

The dealership staff is friendly and helpful but my salesman Madi is amazing...he's caring, straightforward and values the relationship. This is my second car purchased with him and I will continue to More

by KIMMIE0525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madi Mustafa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 21, 2024

Great experience, it was my first time at Chevy Dealers, will be servicing my car there. Excellent job. More

by JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Meuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

El Dorado Chevrolet responded

Hi Joy, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at El Dorado Chevrolet!

September 20, 2024

Before my car was even looked at by a technician, the service desk guy was already telling me what I did/didn’t need. My drop off time was 7:30am and when I called at 3:30 for an update, they hadn’t even More

by ruxkayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vance
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Sep 23, 2024 -

El Dorado Chevrolet responded

Thank you for taking the time to tell us about your recent experience at Eldorado Chevrolet. We strive to provide an exceptional experience for all our customers. I would like to apologize for not having all the parts in stock required to complete your service. Unfortunately due to the advancements in technology of vehicles now, we are unable to keep all parts in stock. We understand that time is important to everyone. I will speak with my team and we will correct this going forward. Please know that your feedback is also important to us and will be used to improve the customer experience at our store. If you have any concerns or questions please feel free to respond to this email or call me directly.

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