El Dorado Chevrolet - Service Center

Unsatisfied customer this van was leaking in the rear before I purchased it service department said they fixed this before I drove off the car lot. But that’s a lie. seco this van was leaking in the rear before I purchased it service department said they fixed this before I drove off the car lot. But that’s a lie. second time it was up in that service department for a week and it did not get fixed the second time. Now the vans been up in that service department for the 3rd time and still not fixed. this dealership is ridiculous. More

Warranty work In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week last year to get these issues fixed but this dealership could not get to it they could not even get the tires rotated. So I went and started giving bad reviews and the owner contacted me and set another appointment to get stuff fixed. But when I showed up there was another young guy that got very amotional and turned me away. Why would that go to the effort to do the right thing. More

Great I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job makin I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job making sure everything is done correctly & fast. I always recommend friends & family to come here More

Great Service Director I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. More

Very professional and let me know what was happening every I took my 2014 ford taurus in to fix the Electric heated/cooling seats, get new tires and car completely detailed. They had to order the tires but I k I took my 2014 ford taurus in to fix the Electric heated/cooling seats, get new tires and car completely detailed. They had to order the tires but I knew the would because no one keeps the size in stock. And when they couldn't find what was wrong with the seats they took it to a guy that specializes in the seats. When I got my car back three weeks after I dropped it off it sparkled inside and out. I loved how They called me every step of the way to tell me what was happening with my car. I will totally go back again!!! More

Sevice department is top notch!! My 2008 Silverado and 2007 Cobalt have been well maintained by the service department. Personnel are always friendly Work seems to be completed in a t My 2008 Silverado and 2007 Cobalt have been well maintained by the service department. Personnel are always friendly Work seems to be completed in a timely manner .I would highly recommend!! More

Expensive for Simple Repairs Brought my Chevy truck in for repair due to check engine light on issue, a few days later the check engine light came back on again. Had to bring it i Brought my Chevy truck in for repair due to check engine light on issue, a few days later the check engine light came back on again. Had to bring it in multiple times. Expensive! For example, a $30 part and 5 minute labor, the quote was over $500. More

They will rip you off Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday morning at 7:30am and told them NOT to fix it and they told us that they had already fixed it. They told me there was 17 hours labor ($200 part, and the rest is labor)....so from Monday evening till Tuesday morning, 17 hours labor!!!???? I don't think so. The Sales Manager was very rude and compared the "exorbitant" price of car repair to my job in the medical field. Comparing apples to oranges, and besides that, why are we even discussing my job, what about the $2400 to fix an oil leak???? I will spend the rest of my days telling everyone I know not to go to this horrible dealership/service department where they fix issues without your permission, overcharge by thousands and treat customers like crap. Oh, and the best part, the service manger tells me the work is guaranteed for a year, so I ask for something in writing and he laughs and says "that's a new one! No one ever asks for that!" I say "Really, you have a guarantee, but you're not willing to put it in writing. This place is so trustworthy, that I'm sure a written guarantee is not needed! (SARCASM)" Terrible, terrible place! DO NOT GO HERE! More

Can't even diagnose I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going to charge twice as much as my mechanic. So I pay my $120 diagnosis fee and take it to my mechanic to do the work. Light still comes on and the dealership wants me to pay another $120 for another diagnosis. So I paid $120 for the wrong diagnosis and over $500 for a fuel pump and my cel is still coming on. Needless to say, they will not get any more of my business. More