El Dorado Chevrolet - Service Center

here is what I am posting on social media and google I called to make an appointment to get the oil changed. They said the first opening they had was 5 days out. I showed up and they said it would be an h called to make an appointment to get the oil changed. They said the first opening they had was 5 days out. I showed up and they said it would be an hour. I waited an hour and my Tahoe was still sitting in line with the blinkers on. I asked the service adviser what the hold up was..he said that was normal. I asked then why have me make an an appointment. He said that was just for checking me in. I asked him when they would be taking it back to do the oil change. He said he couldn't tell me that. If they misrepresent the small issues then they will on the larger issues. More

Always high level of service. Never had a bad experience in the years I have been going there. Never had a bad experience in the years I have been going there. More

Within the last 5 years, my friends and family have purchased over 15 vehicles. Never had a bad experience. When small concerns or issues came up, management stepped up to handle the situations. My nex purchased over 15 vehicles. Never had a bad experience. When small concerns or issues came up, management stepped up to handle the situations. My next purchase or referral will be at El Dorado Chevrolet. More

Service manager (Paul Gallamore) did a nice job keeping me informed and updated on my truck me informed and updated on my truck More

Michael Mcdonald is the best. Easy to work with and always has a smile on his face Easy to work with and always has a smile on his face More

Nobody called me when my truck was finished No thank you Blah blah blah blah Blah blah blah blah More

Great service team and nice people. Even the people checking us in are great. The man this week helped me navigate the slippery wet bay floors. Even the people checking us in are great. The man this week helped me navigate the slippery wet bay floors. More

The Service center has been my worst experience with my 2024 Truck purchase. No one in that department is honest. No loaner cars available for a warranty issue on my truck that was less than two months pur 2024 Truck purchase. No one in that department is honest. No loaner cars available for a warranty issue on my truck that was less than two months purchased. I brought my truck in at 8:00am on a Saturday told it would be ready on the same day to pickup. I had to call before they closed and I was told it want be ready until Monday. I get to work on Monday and receive a call at 7:40am that my truck was ready....My truck was probably ready on Saturday but they didn't care enough to communicate it to me. It's strange how it was ready on Monday before they open up at 8:00am. No more business from me El Dorado. After spending $80,000 on a new truck I expected better service than this. This is my third service department negative experience. I didn't even talk about the other 2 prior experiences. Sad way to run a business. More

Love the service department! Made appointment easy in and easy out. Kudos to the staff! Made appointment easy in and easy out. Kudos to the staff! More

I received punctual and fast service for my oil change. I pulled in and was immediately greeted and taken care of. I pulled in and was immediately greeted and taken care of. More