El Dorado Chevrolet - Service Center

I was parked in the service garage entrance waiting for my husband pay for his service. We arrived at 6:50pm. At 7:03 the lights in the garage turned off and it was pitch black. I asked the guy (later told my husband pay for his service. We arrived at 6:50pm. At 7:03 the lights in the garage turned off and it was pitch black. I asked the guy (later told me his name is Barry) if he could turn them back on so I could back out. (We also had our twin 4 year olds with us and they were scared) He said they were halogen lights and could not turn back on. I asked him why would he turn the lights off if he saw customers were still in here. He told me that they were closed and it was time for him to go. He was very rude and demanding. I told him we were paying customers and it didn’t make sense. He then sarcastically said he would hold a flashlight so I could back up. My husband then came out after paying. I started to tell him what was going on and we quickly decided it was best to leave. I am not one to write bad reviews but what we experienced tonight was uncalled for, uninviting, and rude. I do not recommend El Dorado Service Department for anything. More

My service was terrible. My car was scratched during service. I was told it was already there with no proof! The heavy lady at the checkout counter in service was very rude. I thanked her 3 times and sh service. I was told it was already there with no proof! The heavy lady at the checkout counter in service was very rude. I thanked her 3 times and she didn’t respond. I told her she didn’t have any manners and you’re welcome should be the response to someone thanking her. The user ID on my receipt says K. Rodriguez More

Took my HHR for a service recall about the power steering, was able to confirm the part in question was fine and did not have to worry about it. steering, was able to confirm the part in question was fine and did not have to worry about it. More

Buyer Beware - Service DepartmentI called and booked an Buyer Beware - Service Department I called and booked an appointment for an oil change and tire rotation. I asked for the price before we hung up an Buyer Beware - Service Department I called and booked an appointment for an oil change and tire rotation. I asked for the price before we hung up and was told $60 as they were running a special. When I arrived the service advisor handed me paperwork to sign to get started (shame on me for not reading it). I told him I would wait on my car and after an hour and fifteen minutes I asked for a status on when my car would be complete. He said they were in the middle of the 30,000 mile warranty and it would be another hour and a half. This floored me as I never asked for that service, my car was shy of 30,000 miles. I asked what that was going to cost me and he said $550 and that he and I discussed it on our phone conversation. There is no way I would have agreed to this one month before Christmas. I work from home and could have booked it after the new year. I had him stop that work on my car immediately and was told I had to pay $230 in order to get my car back. It seems they do this a lot as I called to worn a friend that purchased a vehicle from them and she told me they did it to her back in April and wanted her to pay $750, but agreed to take $250. Please read your paperwork before signing for service. I will be finding another dealership to take my car to in the future. More

EXCELLENT STAFF!! EXCELLENT SERVICE!!! My husband and I have a 2018 Chevy Traverse that we bought from ElDorado Chevy recently had an issue with an exhaust pipe. In the beginning thought t My husband and I have a 2018 Chevy Traverse that we bought from ElDorado Chevy recently had an issue with an exhaust pipe. In the beginning thought that we were going to have to pay for it but ended up being an issue that the plant caused so the dealership took care of it. It's so important to have a dealership that you can trust to make sure you're safe on the road Thanks guys for taking such great care of us and our baby!!!! More

Unsatisfied customer this van was leaking in the rear before I purchased it service department said they fixed this before I drove off the car lot. But that’s a lie. seco this van was leaking in the rear before I purchased it service department said they fixed this before I drove off the car lot. But that’s a lie. second time it was up in that service department for a week and it did not get fixed the second time. Now the vans been up in that service department for the 3rd time and still not fixed. this dealership is ridiculous. More

Warranty work In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week last year to get these issues fixed but this dealership could not get to it they could not even get the tires rotated. So I went and started giving bad reviews and the owner contacted me and set another appointment to get stuff fixed. But when I showed up there was another young guy that got very amotional and turned me away. Why would that go to the effort to do the right thing. More

Great I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job makin I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job making sure everything is done correctly & fast. I always recommend friends & family to come here More

Great Service Director I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. More