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El Dorado Chevrolet

McKinney, TX

Overview
Employees
Reviews
Vehicles
4.6
2,672 Reviews
Thank You for Choosing El Dorado Chevrolet Welcome to El Dorado Chevrolet! Here, you will find a massive selection of new and pre-owned vehicles, a top-notch maintenance department, knowledgeable finance experts, and peerless customer service. It is our number one goal to provide you with a vehicle buying and owning experience that is stress-free, convenient, and even fun.
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2300 North Central Expressway

McKinney, TX

75070

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Showing 2,672 reviews

July 31, 2024

Great experience! Fast and reliable. Got straight to the point to get the deal done More

by THECARTER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Meuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Lopez
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Aug 01, 2024 -

El Dorado Chevrolet responded

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We can't wait to see you again, have a great day.

July 30, 2024

They’re nice enough, but don’t really go above and beyond.. don’t try to offer solutions to issues. Have a lot of excuses of why they Can’t do something. More

by KOSMO_KENDRICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Stanfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2024

We have been using El Dorado for more than 30 years. That says how much we trust we have in them. More

by Buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 01, 2024 -

El Dorado Chevrolet responded

Hi Buster, Thank you for taking the time to share your experience. We work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you. Welcome to the Eldorado Family!

July 30, 2024

I brought my car in for service. I didn’t receive any feedback. After three days. I myself contacted the dealership and was told conflicting information. I came up to the dealership More

by IJTERRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efren
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Aug 01, 2024 -

El Dorado Chevrolet responded

We strive to provide an exceptional experience for all our customers. I apologize to hear your recent service experience with us was below average and poor. Please know that your feedback is important to us and will be used to improve the customer experience at our store.

July 28, 2024

Poor communication throughout process until day of service. Day of service was fine, but very poor communication prior. More

by GROSSMANNAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty McDonald
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peggy Arledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hello Richard, Thank you for bringing this to our attention. We sincerely apologize for the experience you had at our dealership. This falls below the standards we strive to maintain. We will investigate this matter further to ensure it does not happen again in the future. Your feedback is valuable to us, and we hope for another opportunity to serve you better in the future.

July 28, 2024

Just absolutely amazing all around. If I have any problems, I'll only use El Dorado. More

by STEVEN75HOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDonald
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hi Steven, Thank you for taking the time to share your experience. We work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you. Welcome to the Eldorado Family!

July 28, 2024

Job was done properly . I have no issues with the way the job was done More

by rpo2867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hi, thank you for your kind review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 28, 2024

I'm very please with the service I receive at Chevy, especially from Vance who help me! More

by dmjones0369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sessions
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hi, thanks for your praise and kind comments about Vance! Thank you again for choosing El Dorado Chevy. and we hope to see you again.

July 28, 2024

Need to provide faster service and courtesy car for your customers. Also more thorough inspection of problem. Had to come back twice. More

by jjeffery1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact our service manager at 972-569-0101 at your earliest convenience. We hope to hear from you soon. Take care.

July 28, 2024

They were able to get me up and going very quickly near their end of closing. They were willing to help when they could have pushed it to the next business day. More

by TROYLEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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