El Dorado Chevrolet

Eldorado extended warranty I have 2013 ram 2500 diesel that I bought from Eldorado used. It had around 70,000 miles on it . It was still covered under factory warranty when boug I have 2013 ram 2500 diesel that I bought from Eldorado used. It had around 70,000 miles on it . It was still covered under factory warranty when bought. When the finance manager done the paperwork up he also put gap coverage on it for 750.00 and told me that he also put a 36 month 100,000 mile extended warranty on it for another 2750.00, and he told me the warranty would be good for up to 170,000 miles. I specifically asked. I xxxx sure would not have paid 2750.00 for a warranty up to 100,000 that I already had. When I took it to the dodge dealer to have recalls fixed this week I also had them fix a headlight that was shorted out. I told them it was still under warranty, when the called about it they said no both warranty’s had expired at 100,000 miles. I went to the dealership yesterday and the finance manager wouldn’t talk to me. He sent a underling out to talk to me and he didn’t do anything but xxxx me off. They are outright stealing from folks. I bought my last 2 trucks there but will never buy anything else there. More

NO CUSTOMER SERVICE Purchased truck on dec 17. Was late and they had to get ready and tint windows. Was suppose to pick up next day. Apparently it takes more than a day t Purchased truck on dec 17. Was late and they had to get ready and tint windows. Was suppose to pick up next day. Apparently it takes more than a day to tint windows and get new truck ready for delivery because it wasn’t ready. Said they would deliver to me by noon the next day dec 19. Delivered around 4 in afternoon. Would have been fine but looked at truck and noticed small scratches on hood and fender. Then noticed a big blob of something sticky on top of right fender. Then found corners of window sticker still inside window. Then found some kind of something on each wheel by valve stem. Then noticed window molding damaged on drivers door. Called salesperson and arranged to go ahead and drive truck that night and drop off next day to get fixed. Was told would be ready after six. Went to pick up and it was ready but marks still on wheels and truck wasn’t very clean. I understand it is black and shows everything but after they had 3 days it should have been spotless. Complained to manager and he offered 2 $25 gift cards and tank of gas. I accepted and left with truck. Truck should have never been delivered in that condition. Went to pick up tags and get gas on Jan 17. Lady handed me my tags and got someone to fill tank. Although I am plenty capable of putting on license plates myself it would seem that they would at least offer to put on for you. Got home and filled out reviews for Chevrolet and Eldorado. Got email from Jo Bailey at Eldorado saying customer satisfaction is of utmost importance and to please call. I called and no answer. Left message to return call. Never heard from Jo Bailey. Also I have emailed and got no response. Have wrote other reviews and stated was unable to get in touch with Jo Bailey. Proof they dont read reviews because response was the same. To please contact Jo Bailey.Well i have done my part to contact Jo Bailey. They have any info they need to contact me and have made no effort ..Also there were several questions on Chevrolet’s survey asking if they did certain things that they should have and they didn’t. One being Chevrolet rewards program. Didn’t know anything about it and still wouldn’t if it wasn’t for Chevrolet survey. STAY AWAY FROM ELDORADO CHEVROLET!!!!!! More

Unsatisfied customer this van was leaking in the rear before I purchased it service department said they fixed this before I drove off the car lot. But that’s a lie. seco this van was leaking in the rear before I purchased it service department said they fixed this before I drove off the car lot. But that’s a lie. second time it was up in that service department for a week and it did not get fixed the second time. Now the vans been up in that service department for the 3rd time and still not fixed. this dealership is ridiculous. More

Warranty work In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week last year to get these issues fixed but this dealership could not get to it they could not even get the tires rotated. So I went and started giving bad reviews and the owner contacted me and set another appointment to get stuff fixed. But when I showed up there was another young guy that got very amotional and turned me away. Why would that go to the effort to do the right thing. More

Good dealer we bought a used Jeep Grand Cherokee from Steven the transaction went well, a issue came up and they were fast to make it right we bought a used Jeep Grand Cherokee from Steven the transaction went well, a issue came up and they were fast to make it right More

Used purchase Dealership made things right on our vehicle purchase they have great customer service and were able to resolve any issues or concerns that we may of h Dealership made things right on our vehicle purchase they have great customer service and were able to resolve any issues or concerns that we may of had More

Leaking 2017 van From sales to service these guys are pathetic, my van still leaks and these guys won’t do a thing about it. The service manager won’t return calls nei From sales to service these guys are pathetic, my van still leaks and these guys won’t do a thing about it. The service manager won’t return calls neither will the sales manager or the owner. People don’t waste your time with these guys you will only be disappointed More

Great I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job makin I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job making sure everything is done correctly & fast. I always recommend friends & family to come here More

NO SERVICE OR PREFESSIONALISM AFTER THE SALE worst car buying experience i ever had, no service after the sale and deceptive business practices especially in the finance department, this place ne worst car buying experience i ever had, no service after the sale and deceptive business practices especially in the finance department, this place needs to be investigated by Chevy and the authorities. RUN AWAY. CERTAIN EMPLOYEES THERE ARENT ALLOWED TO TALK TO CUSTOMERS!1 BIG RED FLAG! More

Nothing but high-pressure sales tactics and games! RUN AWAY! I have been to this dealership several times in recent months. The front line sales guys are, with the exception of Joseph, just OK at best. Joseph I have been to this dealership several times in recent months. The front line sales guys are, with the exception of Joseph, just OK at best. Joseph took great care of me. Unfortunately, the problem is not with the salespeople - it's with their boss, Rusty. After looking at various cars and deciding on a model, we were handed off to Rusty to talk prices. He specializes in the high-pressure psychology sales tactics. Rusty fed me wonderful gems like... "I'm only going to give you my best price if you tell me you're going to buy a car today." "What's it going to take for you to make a deal today?" "We have a 'No No's' policy here at El Dorado." "If you leave [to research other cars], that tells me you really don't want this car." "As long as you're in my dealership, I'm going to work as hard as I can to get you to buy." I finally told him to stop talking because I was going to leave. He handed me off to another sales man and I left soon thereafter. My next stop was at Hyundai of McKinney - a refreshingly great dealership. I ended up buying a Hyundai from them a few days later - with absolutely no high-pressure sales tactics. You can read my review about how great my experience there was. Hyundai of McKinney is AWESOME! As a footnote, I should mention that I've had my previous Chevys serviced by El Dorado Chevy. They do a nice job and I have no complaints about their service department. My complaint is solely with the new car sales team - specifically with Rusty. More