El Dorado Chevrolet

Sevice department is top notch!! My 2008 Silverado and 2007 Cobalt have been well maintained by the service department. Personnel are always friendly Work seems to be completed in a t My 2008 Silverado and 2007 Cobalt have been well maintained by the service department. Personnel are always friendly Work seems to be completed in a timely manner .I would highly recommend!! More

Expensive for Simple Repairs Brought my Chevy truck in for repair due to check engine light on issue, a few days later the check engine light came back on again. Had to bring it i Brought my Chevy truck in for repair due to check engine light on issue, a few days later the check engine light came back on again. Had to bring it in multiple times. Expensive! For example, a $30 part and 5 minute labor, the quote was over $500. More

2018 Chev Equinox We had a great experience with Ruben as our sales person. He was never pushy, gave us a great deal and was a good experience all around. I would sug We had a great experience with Ruben as our sales person. He was never pushy, gave us a great deal and was a good experience all around. I would suggest giving Ruben a call. More

Couple of words... Is "ARRgghhhh" a word? I wish I would have seen this rating before I went here. I probably still would have gone, but I would have been more cautious. 3-Weeks ago, I purc I wish I would have seen this rating before I went here. I probably still would have gone, but I would have been more cautious. 3-Weeks ago, I purchased a cash car (2006 Volkswagen Jetta). Test drive went great, and paid cash for car. I also (luckily) took out a warranty through AUL ($600) for 2-years. Car broke down before I got home. Seems transmission was bad, and didn't show until driven over 20-miles (test drive was probably 10). Ahhh, but I have a warranty, or so I thought. Car is now repaired ($1496), but they won't release until they get funds from AUL (warranty company). AUL won't release funds until they receive paperwork from El Dorado. El Dorado seems to be dragging their feet, as it has been 3-weeks, and they were going to "overnight" the paperwork (that was 2 days ago). Sales manager said I could trade car back in if that would make things right. :-/ ??? I just got it fixed, why would I want to trade it back in?? So now, I wait for Eldorado to do their job. AARRgghhh But, like I said before, I would have gone there anyway, so... "IF" you buy a used car and IF you take out the warranty, be sure they send paperwork in at that moment. BTW, there is a 600 mile minimum on the warranty, in other words, if the car breaks down in the first 600 miles, you get to go through this hassle. Buyers be warned. More

Great experience! I purchased a pre-owned vehicle from Jacob Self and it was a very pleasant experience. He was very easy to work with and not pushy, which is my favor I purchased a pre-owned vehicle from Jacob Self and it was a very pleasant experience. He was very easy to work with and not pushy, which is my favorite way of buying anything. Justin Griffin was very professional and friendly, helping to resolve a small hiccup without hesitation. More

The worst, I would not recommend to anyone. I live 9 hours from the dealership and I contacted Dominic to purchase a vehicle, we agreed to the purchase price of $30K and repairs of prior hail d I live 9 hours from the dealership and I contacted Dominic to purchase a vehicle, we agreed to the purchase price of $30K and repairs of prior hail damage. I agreed to purchase the car then I called them and made a $1,000.00 dollar non-refundable deposit and was instructed to go online and do my online financing. Which I did, they ran my credit which is excellent. I thought the car was mine. I received a call from Justin the sales manager saying that the deal we had agreed upon was being retracted and requested an additional $5K for a total of $35K as anyone would do I told him we already had a deal he was very rude and told me we had no deal. If I still want the vehicle I needed to pay $35,000.00. I declined the offer as anyone would after already agreeing to $30K. Then I could not get a returning phone call back from any of the general sales managers that I had left messages for. Would not recommend to anyone to purchase a vehicle. Thank you for your time. More

They will rip you off Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday morning at 7:30am and told them NOT to fix it and they told us that they had already fixed it. They told me there was 17 hours labor ($200 part, and the rest is labor)....so from Monday evening till Tuesday morning, 17 hours labor!!!???? I don't think so. The Sales Manager was very rude and compared the "exorbitant" price of car repair to my job in the medical field. Comparing apples to oranges, and besides that, why are we even discussing my job, what about the $2400 to fix an oil leak???? I will spend the rest of my days telling everyone I know not to go to this horrible dealership/service department where they fix issues without your permission, overcharge by thousands and treat customers like crap. Oh, and the best part, the service manger tells me the work is guaranteed for a year, so I ask for something in writing and he laughs and says "that's a new one! No one ever asks for that!" I say "Really, you have a guarantee, but you're not willing to put it in writing. This place is so trustworthy, that I'm sure a written guarantee is not needed! (SARCASM)" Terrible, terrible place! DO NOT GO HERE! More

Preowned vehicle purchase I purchased my first vehicle from Eldorado December of last year. I was amazed at the coutious, professional and helpful staff! I was not there long I purchased my first vehicle from Eldorado December of last year. I was amazed at the coutious, professional and helpful staff! I was not there long and the price was what was discussed prior to arriving. There were no games just strait forward I liked that and will be back for another vehicle. More

Can't even diagnose I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going to charge twice as much as my mechanic. So I pay my $120 diagnosis fee and take it to my mechanic to do the work. Light still comes on and the dealership wants me to pay another $120 for another diagnosis. So I paid $120 for the wrong diagnosis and over $500 for a fuel pump and my cel is still coming on. Needless to say, they will not get any more of my business. More

Absolutely Horrible Do not take your vehicle here unless you absolutely have to. Not only are they dude but they're the slowest I've ever encountered. Their "service" ad Do not take your vehicle here unless you absolutely have to. Not only are they dude but they're the slowest I've ever encountered. Their "service" advisors are completely clueless, maybe if they had less of them and more actual mechanics they'd actually get something done in good time. HORRIBLE ! And unless it's under warranty you'll pay double More