El Dorado Chevrolet

Very helpful, straightforward. Made the process very easy No concerns was very helpful and friendly Made the process very easy No concerns was very helpful and friendly More

Absolutely unacceptable. This was hands down the worst customer service experience I’ve ever had. Empty promises, blown deadlines, and a complete lack of urgency or respec This was hands down the worst customer service experience I’ve ever had. Empty promises, blown deadlines, and a complete lack of urgency or respect for my time. I was told the finance process would be quick and easy—then sat there waiting for over an hour. No updates. No apology. Just waiting. Then, to make things worse, the car had a flat tire. Fine, things happen. But I was assured the new tire would be in the next day, put on immediately, and the car delivered. I was told the tire arrived at 9AM—yet somehow I’m still sitting here hours later, with nothing. No delivery, no explanation, just another wasted day. And when I spoke to Carlos to try to get answers? His response wasn’t to help, to expedite, or to make things right. He flat-out said, “I can cancel the deal if you like.” Are you kidding me? That’s your solution? That’s your idea of customer service? This is exactly why people hate dealing with car dealerships. I will never come back here, and I’ll make sure everyone I know hears about this experience. More

Awesome as Always! ! Thats the reason i send all my friends and family there Anthony in service and Madi in sales are the best ! Thats the reason i send all my friends and family there Anthony in service and Madi in sales are the best More

Originally leased a truck in 2023. Apparently GM doesn’t allow you to get out of the lease if you are trying to get another brand. Never told that by sales team. Ended up having to buy Apparently GM doesn’t allow you to get out of the lease if you are trying to get another brand. Never told that by sales team. Ended up having to buyout the lease. Found out they screwed me when I originally leased it by the tune of $10k+. Of course when I did the buyout they just had to screw me again which put me almost $20k in negative equity. I WAS a good customer, probably would have purchased my next vehicle with them and always used their service for needed services. Not any more. They are the stereotypical car salespeople that try to grab every last cent from you with questionable tactics. More

They went above a beyond helping us . Mr. Session was very patient with us and met our needs. Explained everything on our journey of purchasing a vehicle. Mr. Session was very patient with us and met our needs. Explained everything on our journey of purchasing a vehicle. More

Service is good. wait time a little much, prices are a little high for us working folks. wait time a little much, prices are a little high for us working folks. More

Umburto gave me a call to see if my husband was interested in a new truck. We discussed that for a minute and then I asked about one of our purchases on a previous purchase and he never got back to interested in a new truck. We discussed that for a minute and then I asked about one of our purchases on a previous purchase and he never got back to me. More

They couldn’t even change my oil correctly. Drove home and they next morning my truck was almost out of oil because the filter was so loose. Then when calling to explain what happened, the excu Drove home and they next morning my truck was almost out of oil because the filter was so loose. Then when calling to explain what happened, the excuse was “well we all have different grip strengths” and “well sometimes they get loose and fall off when you drive.” Won’t be going back. Don’t expect any accountability for mistakes that are made. More

This vehicle purchase was a total disaster. I live 2 hours away from the dealership. What should have been a one day transaction took 2 days and two trips from my home to finish the deal. I live 2 hours away from the dealership. What should have been a one day transaction took 2 days and two trips from my home to finish the deal. More

I have bought 3 vehicles in last 3 years and will keep coming back as we have had nothing less than awesome experience! coming back as we have had nothing less than awesome experience! More