El Dorado Chevrolet

On 1/14/2024 I experienced complete engine failure in my 2023 Silverado ZR2 at 5,290 miles. This failure was covered by warranty, but my surprise and disappointment was beyond explanation. I never expected 2023 Silverado ZR2 at 5,290 miles. This failure was covered by warranty, but my surprise and disappointment was beyond explanation. I never expected engine failure in a brand new vehicle. It occurred on a Sunday and on a whim I texted Greg James who was the sales rep I worked with. He actually replied and expressed his understandable and assured me they would get it fixed and get me in a loaner. I was in a loaner the next business day. Stephen from the service department provided me with updates as best as he could and was understanding and patient with me throughout the entire process. Greg also checked in with me and sought out updates for me. There was a delay securing some parts to compete the work and that was communicated to me. Beginning of week 5, Stephen let me know they expected to have the work done by the end of week on 3/1/2024. True to their word the engine was completely replaced and ready for pick up on 3/1. I have put 1600 miles on the new engine and all has been well so far and I’m beginning to trust my dream truck again. Thank you Eldorado Motors!! More

We had the best customer service and care! We love our truck and the ease of which we bought it! We live out of town and it was well worth the 4 1/2 hour drive!! Until next time!! We love our truck and the ease of which we bought it! We live out of town and it was well worth the 4 1/2 hour drive!! Until next time!! More

Great service. Paul was clear and communicative. Shuttle was extremely efficient and convenient. Was able to drop my vehicle and pick up next day Paul was clear and communicative. Shuttle was extremely efficient and convenient. Was able to drop my vehicle and pick up next day More

Exceptional service from the whole staff we worked with. Very impressed with how amazon if they all did! Very impressed with how amazon if they all did! More

Eldorado Chevrolet service department does an excellent job. They are friendlly, courteous, knowledgeable, and let you know cost up front. job. They are friendlly, courteous, knowledgeable, and let you know cost up front. More

I get service for my car and I don’t have to worry about being treated differently because I am a senior citizen, and only pay for service I need. I trust Steven Mcanally . being treated differently because I am a senior citizen, and only pay for service I need. I trust Steven Mcanally . More

The salesman was very helpful for my first car purchase and it was very fast and it was very fast More

Service was great when I purchased my vehicle and is great when I take it in for service. Jose in the service department is great! great when I take it in for service. Jose in the service department is great! More

The service was good and efficient. Recommend if you’re looking for good service; everyone was very helpful. Recommend if you’re looking for good service; everyone was very helpful. More

Friendly, honest, and knowledgeable staff, smooth process, huge inventory of trucks, would recommend to family and friends process, huge inventory of trucks, would recommend to family and friends More