El Cerrito Honda

Very good costumer service they are really nice person and they try the best for you to get what you want ...They help you in everything you want. costumer service they are really nice person and they try the best for you to get what you want ...They help you in everything you want. More

Easy and painless Silvia was awesome patient and helpful!!! Silvia also ensured we got the best deal and we ended up walking out with two cars instead of one Silvia was awesome patient and helpful!!! Silvia also ensured we got the best deal and we ended up walking out with two cars instead of one More

Positive experience I have been a customer at Honda service center for 2 of my Honda cars since 1992. I closely worked with Wayne and Mel and that is the reason I bough I have been a customer at Honda service center for 2 of my Honda cars since 1992. I closely worked with Wayne and Mel and that is the reason I bought My new HRV Navi-2018 so I can continue servicing my car in this great center working with Mel . I was encouraged by Mel to buy a new car as my car was getting old. I was introduce to Silvia Garcia a year ago by Mel and I told her last year that When I am ready I will be back to buy it from her and I did . I did my research and Silvia patiently waited for me and knew that I will go to her. Silvia was very busy on 26Dec2018 when I walked in but she cared for me as her other customers that she had appointment with on that day. She was very thorough going over my options and we test drive 2 cars (CRV & HRV) with her busy schedule. She did not rush me and knew I need more time to decide. She exceptionally worked with Rick Guerin to get closer price to what Truecar.com estimated. Silvia and Rick both got the color of HRV I wanted from another dealer and did not charge me for the transfer since I was a long time customer. Even though it was very late when we received the car but Silvia had workers clean my car and under high lights we inspect the car again for cheeps since it was driven from another dealer. she went over futures of the car as much as she could and She even drove the new car for me to my home that was close by and told me if I find anything in daytime, I can go to her. I am a person who needs a little more time to decide and being a scientist can explain my nature. I had a very bad experience with Anna Pineda the finance manager that day when trying to make the deal. She overwhelmed me one buying warranty by scaring me about my car features breaking down after 36000 mile with a picture of a car covered with red veins in her office and pointing on it. Also since my current car was old I discontinued the collision option for the body of car only on my car insurance so as honest as I am, when I explained to her , she ride away said you can't have this car home rather than guiding me that it can be done by renewing my full insurance. It was not explained to me when I showed the proof of my insurance and that is all it was and nothing more. I walked out of her office all shacking and almost left not to buy the car and felt embarrassed and felt I wasted my whole day. But Rick and Silvia kindly helped me with great instruction to re-new my insurance and Anthony Mendoza stepped in for rest of my paperwork and have my new beautiful car home. As I mentioned have been a customer for over 20 years and my sister also purchased her Pathfinder from Honda of El Cerrito 18 years ago. I also have a great credit score and have 0 balance on my credit car and hoped for being a customer of 20years and having a great credit score I could have the 0.9% APR for 5 years financing as my previous Honda accorder EX v6 2002.. However Rick explained thoroughly , It was not possible. Also the truecar.com had the price $300 cheaper but I could not get that since Rick explained that he had to trade a car to get the color I wanted. These 2 are the only minor disappointment I had. However for the bad experience with Anna, Rick and Silvia gave me a code for additional safety and warranty on my car for price of one that I am planning to consult with Mel and hopefully purchasing it. I really appreciate Mel for encouraging me and introducing me to Silvia, Silvia for helping me to get the car I wanted and Rick for understanding my emotion and making this big decision and helping me not feeling embraced by Bringing in Anthony after my bad experience with Anna. I love my Honda of El Cerrito Family and thank for giving me a positive experience More

Excellent Dealership - Nice & Professional Sales Team I have seen and interacted with many Sales persons from multiple Dealers in Bay Area during my search for 2018 Honda CRV. But I found Al Revelli to b I have seen and interacted with many Sales persons from multiple Dealers in Bay Area during my search for 2018 Honda CRV. But I found Al Revelli to be very professional, well experienced and straight-forward Sales person who cares for the Customer needs. Finally I got my dream family vehicle 2018 Honda CRV EX-L through him and the Dealership. All the Staff’s in Honda of El Cerrito are friendly to the customers. Though I have many dealers near to my location, I realized the worth of traveling 60+ miles and found one of the Best dealer in Bay Area More

Friendly and Helpful Silvia Garcia, my salesperson, was friendly and helpful. She listened to and responded directly to my concerns, which is very important to me. She r Silvia Garcia, my salesperson, was friendly and helpful. She listened to and responded directly to my concerns, which is very important to me. She responded to my schedule (not hers or anyone else's), which was slow at first, but then needed to be fast as the decision to buy approached. She happily negotiated with the manager to make sure I got the best deal possible. The finance man, Mau, was also friendly and efficient. Overall, my experience at Honda of El Cerrito was outstanding. More

Patient easy to work with I’ve been too a few different places for cars and this place by far was the best experience. Didn’t feel rushed at all I’ve been too a few different places for cars and this place by far was the best experience. Didn’t feel rushed at all More

Great nice friendly honest sales folks Jason Rigor and Janne Ramirez were super honest and friendly. They helped me get a great deal on a new Civic. I don't write many reviews but I feel th Jason Rigor and Janne Ramirez were super honest and friendly. They helped me get a great deal on a new Civic. I don't write many reviews but I feel they deserve one. No bull, great sales folks here. More

Best experience This our 3rd car from this dealership. We are very happy with them. We are going to this dealership from past 10 Years and always good experience with This our 3rd car from this dealership. We are very happy with them. We are going to this dealership from past 10 Years and always good experience with them.. thank you so much Silvia for helping us this time. More

Excellent customer service Great service and great prices! Very happy with my brand new 2018 honda civic EX, although I came in looking for a brand new 2017 honda civic EX, but Great service and great prices! Very happy with my brand new 2018 honda civic EX, although I came in looking for a brand new 2017 honda civic EX, but it was unfortunately sold, so they offered the 2018 for the same price! Great customer service, and great deals. Thanks Jason Rigor (JR) and Janne! More