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Edwards Nissan

Council Bluffs, IA

4.8
470 Reviews

920 32nd Ave

Council Bluffs, IA

51501

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Showing 470 reviews

August 02, 2012

my brother was looking to trade his truck for something much newer so i told him to go over to lake manawa kia where michelle trudell works and talk to her and only her and see just what she could do for h More

by traci peterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2012 -

Edwards Nissan responded

Thank you so much for sharing your story with us. We take customer feedback very seriously because it's a great way to make sure that we're doing all we can to provide the best possible customer service. It is unfortunate to hear that your brother was discouraged by some of our salespeople, although we are glad to hear that he had a positive experience working with Michelle. If there's anything at all that we can do to improve your driving experience or your relationship with our dealership then please don't hesitate to contact us. Thanks again for choosing Lake Manawa Nissan Kia! Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

July 30, 2012

The most unprofessional clowns I have ever dealt with. The General Managers need anger management classes. They try to talk over you and bully you.Will never return or send anybody I know into this dealer More

by jorhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Norman John Garces, Bob Elet, Tony Turner
Aug 29, 2012 -

Edwards Nissan responded

We are very sorry you had an unpleasant experience with Lake Manawa Nissan Kia. With customer service being such an important part of how we do business it is disappointing to learn you were not happy with the service you received. Your feedback would be of great help to us and I would like to personally ensure any issues are resolved. If you are able to contact me directly I would be happy to discuss this situation further. I look forward to hearing from you. Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

July 29, 2012

Ryan and I had the best experience at this dealership! Due to the amount of business that was being conducted that day, we had to wait a little longer than usual to complete all the paperwork and due to t More

by cropsciencegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint in finance, Antonio Rodriguez, Roger Rankin, John Garces
Jul 30, 2012 -

Edwards Nissan responded

Thank you for taking the time to leave us such an amazing review! At Lake Manawa Nissan Kia your satisfaction is our #1 concern and we couldn’t be happier to hear that Roger and the team were able to show you that we will go above and beyond what is expected for each and every one of our customers. We are truly humbled to learn you are so satisfied with your service you will be returning for all of your future automotive needs. Thank you so much for choosing Lake Manawa Nissan Kia and we cannot wait to assist you in the future. Don’t forget to find us on Facebook and Twitter to get exclusive deals and monthly service specials. Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

July 02, 2012

I went into Lake Manawa based off a radio ad I had heard. I contacted the dealership to see what I could possibly get out of my other car as I didn't want to make a drive if it wasn't going to be worth the More

by erin_hansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Hansen
Jul 03, 2012 -

Edwards Nissan responded

Erin, we would like to thank you for taking the time to leave us with this wonderful review. It is descriptions such as yours that allow us to build upon our customer service skills and constantly work towards improvement. It puts a smile on our faces to learn that Michelle and the Lake Manawa Nissan Kia team was able to provide such satisfactory service and we hope that this will bring you back in the future for help with all of your automotive needs. Do not hesitate to let us know if we can ever help in any way, we are always here to lend a helping hand. Thank you for choosing Lake Manawa Nissan Kia and don’t forget to find us on Facebook and Twitter to get exclusive deals and the latest industry news. Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

June 18, 2012

I'm a couple months late on my review but we also has Mr. Pat Collins as our sales representative. My wife and I would like to commend Mr. Collins for his professional conduct and courtesy. Given the const More

by goldenpath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Green, Pat Collins
Jun 19, 2012 -

Edwards Nissan responded

Aaron, we would like to thank you for taking the time to share you and your wife’s latest experience with Lake Manawa Nissan Kia. We work towards bettering ourselves each and every day and it is rewarding, as well as humbling, to hear that your visit reflected these efforts. We value your loyalty as a customer and will do everything we possibly can to continue to earn it so don’t ever hesitate to let us know what we can do to help you. We truly appreciate you choosing Lake Manawa Nissan Kia for your automotive needs and hope that you will give us this opportunity again in the future. Congratulations on your new vehicle and don’t forget about the monthly coupons and specials you can find on our Facebook and Twitter pages. Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

June 16, 2012

Mr. Pat Collins promptly replied to an online inquiry. We set up an appointment with him for a Saturday morning. From the moment we arrived, he made us feel welcome. We went for a test drive in a Kia Sp More

by JeffnMelinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Collins
Jun 18, 2012 -

Edwards Nissan responded

Hello Mindy, Thanks so much for sharing your positive experience with us. Glad to hear Mr. Collins provided you with a positive car buying experience. We would love to help any friends or family get into a new car as well. Please feel free to contact me if there is anything I might be able to help with in the future. Thanks again Mindy and enjoy your new car! Make sure to like us on Facebook and follow us on Twitter to stay informed on special offers! Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

June 09, 2012

Great customer service. Thorough explanation of car features. Stayed 3 hours after close of business to finish closing paperwork. Had to lease to get price range into budget. More

by Jimmygilbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Trudell
Jun 11, 2012 -

Edwards Nissan responded

Thanks for taking the time to leave such a fantastic review. We are glad to hear that during your recent visit to Lake Manawa Nissan Kia you were able to see how important customer service is to our team. We look forward to a long and happy relationship in the future, and hope to get the chance to help you with all of your automotive needs. Give us a call or stop in if you have any questions regarding your new vehicle. Thank you for choosing Lake Manawa Nissan Kia and don’t forget to find us on Facebook and Twitter to take advantage of our monthly specials and get the latest news. Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

June 02, 2012

Michelle was very friendly to us from the beginning from when I talked to her on the phone through the the whole personal meeting on Saturday May 26, 2012. Michelle listend to what are needs and budget wer More

by Dave Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2012 -

Edwards Nissan responded

We would like to thank for taking the time to leave such great feedback. We make it our goal to provide each and every customer with excellent customer service and we are glad Michelle was able to achieve this. We look forward to helping you in the future so please give us a call or stop in any time, we’ll be here to help. Thank you for choosing Lake Manawa Nissan Kia and congratulations on your new car. Be sure to check out our Facebook and Twitter pages to get exclusive coupons and deals. Sincerely, Chuck Norman – General Manager cnorman@lakemanawanissan.com

May 06, 2012

Well the first Kia (Sorento) we bought was absolutely MONEY!!!! Now that we have bought a second one (Optima), we know that it's a legit company. Michelle should be known as Lake Manawa's MVP every month More

by soup40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 07, 2012 -

Edwards Nissan responded

Thank you so much for setting time aside to let us know how we're doing. We're ecstatic to hear that you were so happy with Michelle and her efforts. If there's ever anything additional that we can do to help you get the most out of your new Optima then please don't hesitate to ask. Thanks again for choosing Lake Manawa Nissan Kia. Don't forget to follow us on Twitter and like us on Facebook for access to exclusive coupons and special offers! Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com

April 22, 2012

Michelle was great to work with.I loved her personality and passion for the job.The next car i buy i will diffently have Michelle help me. More

by mhansen11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2012 -

Edwards Nissan responded

Thanks for letting us know how we’re doing! Michelle is a valued part of the Lake Manawa team and always does a fantastic job assisting our clients. We pride ourselves on making the car buying experience easy and hassle-free for our customers. We look forward to seeing you again in the future. Be sure to check us out on Facebook and Twitter for great specials! Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com

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