Edwards Nissan

Excellent service . Already bought 3 cars from them. They value my opinion and ready to have 50/50 solution to make me as a customer happy. Will definitely buy from th . Already bought 3 cars from them. They value my opinion and ready to have 50/50 solution to make me as a customer happy. Will definitely buy from them again when time to buy a new car comes More

They epitomize the stereotype of shady car dealerships One of the cars we bought from them had to have the transmission replaced after about 7 months. It was a 2012 Nissan with not even 50,000 miles. The One of the cars we bought from them had to have the transmission replaced after about 7 months. It was a 2012 Nissan with not even 50,000 miles. The manufacturer warranty thankfully covered it, but it is not extended on the new transmission, which is actually Nissan's fault. We also leased a brand new Kia. We were actually just inquiring about trading in an older model model Kia and seeing what the payment difference would be on a new lease, even explaining it was just an inquiry to see if it was feasible, and they quickly pushed it through like it was an emergency. We have had the new lease not even 2 months, and the ENTIRE thing has been a headache since day 1. Lying to us about allocated yearly mileage and changed it in the lease compared to what was verbally agreed, claiming it was verbally agreed and that I must have "forgotten" what was discussed, not including the price of plates when they told us it would be included, not having the spare key when we bought it and we had to go all the way back to get it, have to re-sign documents TWICE NOW because they didn't scan them in and now can't find them, among other things. It's at least a 30 minute drive from where we live. The new lease was for me, and now my husband is driving it because I would absolutely go over the yearly mileage if I drove it. I commute about an hour or so to and from work 6-7 days a week. We also were told one monthly price when we were initially looking, and they tried to raise it when we came back to sign paperwork claiming the finance guy looked at the figures wrong. We told them we could not do the higher rate, and they adjusted down to ALMOST what we were initially told. We have been mislead and misinformed the entire time. I will NEVER buy or lease another car from this dealership. I already work 2 jobs, have a wedding coming up, and numerous other expenses, and they are making it impossible to survive. They do not care about anything but making a buck and do not attempt to fix their mistakes. I am not a car salesman or financier. I did not expect to be lied to about the paperwork i was signing. I would return the car in a heartbeat if i knew they wouldn't try to pile on early termination fees for ending the lease. More

Great experience until I needed to use my warranty today. It is to no surprise to me that the most recent review started off by talking about being lied to about something on his warranty. I purchased my vehi It is to no surprise to me that the most recent review started off by talking about being lied to about something on his warranty. I purchased my vehicle in August 2013 and purchased the extended warranty under the understanding that the warranty would cover my vehicle for the life of my loan because of the type of loan I was offered. I did not have bad credit, I had no credit so I was offered an "opportunity loan". Being very naive and uneducated about how loans and warranties work, I took the fiance guy's word and believed what he was telling me to be the truth. To my recollection and the recollection of the person with me, he explained that the warranty would cover all major repairs and I would only be responsible to pay $100 for each repair. This part was true. The length of the warranty, however, was not. I am partly at fault for not reading every single paper he put in front of me but that does not erase the fact that I was told it was for the life of my loan. With this security and peace of mind that I would not have to pay for expensive repairs, I went about my life, until today. I called yesterday and set up an appointment to have my vehicle looked at because there were a couple different "service" lights that would come on and then turn off, in addition, it was having difficulty accelerating. I took it in to the Chevy repair shop, was given a loaner car while mine was being repaired. I received a phone call from the service department informing me that my warranty was up because it covered 24,000 miles or 2 years. I explained to him what my understanding was and called my finance company to inquire about the "warranty requirement" that the finance guy told me about. I was then informed that was not a "legal requirement" for a loan acceptance and I should talk to the dealership. I did just that. After I left work, I went back to the dealership to talk with the finance manager. After explaining the situation, he went and got the hard file of my purchase and sure enough the paper says "24,000 miles or 2 years". He did not apologize and told me to be careful how I word my reviews online because their lawyers look at them for slander. To me this seemed like a "scare tactic" to get me to not write about my experience with them. Honestly, had he been more empathetic and apologized for his previous employee lying to me, my experience would have ended differently. I will be removing their logo from my vehicle and will not purchase from them again. More

Good price horrible customer service. Just bought a car yesterday the car is great the price was great but the staff left a lot to be desired. I was lied to about the oil changes on my war Just bought a car yesterday the car is great the price was great but the staff left a lot to be desired. I was lied to about the oil changes on my warranty and this was only corrected once I was in the finance office paying for it. At this point I had already been there 5 hours so I just went with it anyway. The only excuse I was given for why I was lied to or given misinformation on the oil changes was my sales rep was not supposed to be selling new cars, they offered no compensation not really even an apology. I wanted to go home to get the checkbook and then come back and pay for it and have them get the car ready while I was gone but they wanted me to take the car home even though I had already agreed to purchase it and then come back and then they get it ready after I had done so. I wasn't trading in my old car so there was no reason to not have me take my car home since I wasn't going to add mileage on the car they were later going to sell. So after I got back with the checkbook and got everything paid for and handled (and was told my agreement wasn't what I had discussed with the dealer who wasn't supposed to be selling new cars). I had to sit around for another couple hours while they got the car ready which could've been done by the time I got back with the checkbook and paid for it so instead of going home after a very long day I had to sit in the lounge and watch bad reality TV. So after what should've been a Great experience of buying my first new car ever all I felt was exhaustion and disgust for the unprofessionalism of the staff. It's not like I stood by and let them tell me take the car home I insisted that I'll just take my old car home and come right back while you get the new one ready but they INSISTED I do not leave without the new car. I almost forgot when I first came in I had an appointment for a test drive scheduled for a specific model that they had in stock that I had scheduled probably 5 hours in advance. When I arrived for my scheduled appointment they didn't know where the car was couldn't find it we wandered around the parking lot which was covered in snow ice and puddles and then finally settled on a different model to test drive that wasn't the manual transmission I was purchasing but was an automatic in a hatchback when I was purchasing a sedan. So I got a general idea for the car but did not get to test drive the car I had actually scheduled to drive. When I made the same arrangement with the Bellevue Nissan dealer they have the car that I had scheduled to test drive sitting in the bay warmed up cleaned off ready to go the exact model I had asked about even down to the color, had they been close on price I would've definitely gone with them based on service alone. I am sure I will be doing all my scheduled maintenance through the Bellevue dealership since they obviously know what's going on. Also during the test drive my salesman instead of telling me about the car was playing on his phone the whole time and telling me about an app or something he was trying to develop. Overall great product good price but will probably never buy through Edwards again. More

Excellent sales associates! On 11/13/14, I went to H & H with the hopes of purchasing a vehicle. For personal reasons, I was unable to secure a loan and they basically told me t On 11/13/14, I went to H & H with the hopes of purchasing a vehicle. For personal reasons, I was unable to secure a loan and they basically told me there was nothing they could do for me. I decided to no give up, and on 11/15/14, went to Edwards and I'm glad I did. The sales Manager, Mike Hansen, and Kyle McKinney, my salesman, went out of their way to help me and did not stop until they found me a lender. Not only did I get a vehicle, I got a BRAND NEW vehicle! I'm 54 yrs. old and have never owned a brand new vehicle. I will be doing business with them again, and will refer anyone that asks me to them. Thanks guys! P.S. On 11/20/2014, I stopped at H & H to show them my new car....rubbed it in a little :-) More

oil change They stripped my drawn plug and in order for oil to come out it has to be replaced and there charging me for it don't think so They stripped my drawn plug and in order for oil to come out it has to be replaced and there charging me for it don't think so More