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Edwards Nissan
Council Bluffs, IA
470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 470 reviews
July 31, 2020
Rude and Disrespectful sales staff Was communicating with Michael Cain, Kia Product Specialist, through email about SUV's on their website. They didn't have any and he lied to me about Was communicating with Michael Cain, Kia Product Specialist, through email about SUV's on their website. They didn't have any and he lied to me about just getting some in. It is 3 hours driving 1 way so I wanted make sure he actually had some on hand. He was just baiting me along. His remarks from his last email: "My customers had waited patiently for month's to get there Tellurides. I am sure if your willing to pay extra, travel or work hard enough you will find one too." More
by troye
Employees Worked With
Michael Cane
July 08, 2020
Worst dealership EVER By far the the worst experience we ever had buying a car from any dealership. We had everything worked out via emails/texts just so we didn’t have to By far the the worst experience we ever had buying a car from any dealership. We had everything worked out via emails/texts just so we didn’t have to spend a whole lot of time at the dealership as we are in this pandemic. We ended up being there over 4 hours! Everything we agreed on keep shifting. First, we dealt with Brent online and he was great, but when we got there Caleb, his trainer was trying to run the show not knowing what we had agreed upon. Our price we agreed on suddenly didn’t exist. When an arrangement was reached, we were told that we could finance for 0% for 60 months. We get to the last piece of paper and the finance guy says it’s 72 months for 4.81%! Our model didn’t qualify for that. Then we get the car from it being cleaned up and it’s scratched! It was a day of nothing but miscommunication and frustration. Brent was new but polite while Caleb was condescending not only to us but to Brent. We will go back to get the scratch buffed out but we won’t be buying here again. Actions worth a thousand words. More
by misslila
Employees Worked With
Caleb Gardner Brent Baxter
May 04, 2020
Worst experience ever I purchased a vehicle from this dealership almost two months ago and they won’t send over paperwork to the DMV so I can get my permanent tags and regi I purchased a vehicle from this dealership almost two months ago and they won’t send over paperwork to the DMV so I can get my permanent tags and registration. The DMV contacted the dealership as well to have the necessary paperwork sent so I can register my vehicle and they get the runaround as well. I will never even consider buying from this dealership again, ever. As a military veteran, I have bought vehicles from dealerships all over this country and this dealership is by far the worst I’ve ever dealt with. More
by Dhumphrey2257
Employees Worked With
NA
March 15, 2020
EXCELLENT WORK Marc Leonard showed the highest qualifications and knowledge in providing advice in buying a car, we are very glad that it was Mark who helped us. Tha Marc Leonard showed the highest qualifications and knowledge in providing advice in buying a car, we are very glad that it was Mark who helped us. Thanks. Igor & Nina More
by ivnd
Employees Worked With
Marc Leonard
February 26, 2020
Update to my previous review:The General Manager Chuck Update to my previous review: The General Manager Chuck Norman read my review. After looking into it he contacted me and said he would do what his sa Update to my previous review: The General Manager Chuck Norman read my review. After looking into it he contacted me and said he would do what his salesman had promised us, $400 for being a veteran for our purchase from Edwards Kia. I received the check within three days of speaking with Chuck. He kept his word and honored his salesman's promise. More
by lblair1213
Employees Worked With
Chuck Norman, Digital AirStrike
January 24, 2020
Service Dept is the WORST The service department of Edwards Nissan is absolutely horrendous. I brought my new 2019 Murano in for its first, 5,000 miles service including some w The service department of Edwards Nissan is absolutely horrendous. I brought my new 2019 Murano in for its first, 5,000 miles service including some warranty work. The warranty issue required a new part that was back-ordered. No big deal. But that the Edwards employee succeeded in lifting the Murano improperly, causing approx $3,500 damage to both front fenders, is not acceptable. Of course, they deny it ever happened until you get damage reports from experts and have your attorney involved. They fixed it. A while later they call you and ask you to come in since the warranty part ($4K) had come in. Dumb me, I go back to get this warranty work performed, an employee of Edwards steals checks out of my checkbook (which was in the closed center console) and cashes one. Had to change out all bank accounts associated. NEVER AGAIN. Incompetent or criminal or both? You've been warned.... More
by P'ed_off
Employees Worked With
Luanne Cochran, Brandon Kozak
January 04, 2020
Very nice and helpful. Told him my budget and what I was looking for and was quick and precise with helping me. I also had my hyperactive 7 year old and he was accommodating with him! looking for and was quick and precise with helping me. I also had my hyperactive 7 year old and he was accommodating with him! More
by Marynjr2016
Employees Worked With
Marc Leonard, Digital AirStrike
December 24, 2019
A good experiance from the time I entered to the time I left Mr. Paris, listened to what I wanted, and he helped me with my questions and showing me different things the Rogue could do, he answered all my questi Mr. Paris, listened to what I wanted, and he helped me with my questions and showing me different things the Rogue could do, he answered all my questions.. He was plesant to work with, and there was no pressure at all from him. Dustin the sales manager was also very nice and helpful., he encouraged me to contact him if I had any questions or concerns that he could help me with. Even the finance guy that helped me in the Kia building was also very helpful, explaining all the different options and charges. I have never had an easy pleasant experience buying a car before. Thank you Edwards Nissan! More
by Happy Buyer
Employees Worked With
Mr. Paris my car salesman,The new car manager Dustin and the Finace man in the Kia building
December 17, 2019
Friendly staff made everything easy to understand and helped me pick out a car that suited my needs. Would definitely recommend them in the future. helped me pick out a car that suited my needs. Would definitely recommend them in the future. More
by KVice
Employees Worked With
Marc Leonard, Digital AirStrike
December 16, 2019
This dealership is very outgoing and approachable. Our salesman, Marc, let my son state what he wanted in a car, then showed us what was available. He made car shopping enjoyable. Thank you Marc for lis salesman, Marc, let my son state what he wanted in a car, then showed us what was available. He made car shopping enjoyable. Thank you Marc for listening and not rushing my son or being pushy. You never made us feel rushed into making a decision. More
by eyecu2
Employees Worked With
Patrick Johnston, Marc Leonard
