Edwards Nissan

Took my 2018 rogue sport in for a bad alternator on warranty work, they said the alternator was covered which was great but that the belt wasn’t covered and that it would cost me $292 to have a belt in warranty work, they said the alternator was covered which was great but that the belt wasn’t covered and that it would cost me $292 to have a belt installed so I told them to put the old belt back on and they said they would still have to charge me for labor. I bought the warranty because my daughter drives the vehicle back-and-forth to school and I wanted to make sure if something happened she could get it taken care of. The Warranty should have covered them putting the belt back on they told me a new belt was $84 and then 1.3 hours of labor to put the belt on,now every alternator I’ve ever done I had to put the belt back on ,I wouldn’t think the job would be done until the belt is back on ,there should be no extra labor to put the belt back on an alternator even if I had bought a new belt which they told me was $84 then I called their parts and they told me it was $62 so there was a $22 mark up there but I would have bought the belt for the $84 and had them put it on ,but I wasn’t going to pay $210 in labor cost to do that. The fact of the matter is I know what it takes to put an alternator in but there are a lot of people that don’t and to me they would be taking advantage of a lot of people that don’t know any better by lying for profit .I have been buying Nissans since 1986 I won’t buy another Nissan and I definitely won’t deal with Edwards Nissan ever again for anything .I will take my car for warranty work or anyone else ,to any other dealer but Edwards ,the service writer I was working with was Tyler.I called Nissan America and filed a complaint about how Edwards does business. Tyler called me and told me he had talked to his manager and he said they could put my old belt back on for free as long as there wasn’t anything wrong with it,wow that’s awfully big of them, the job isn’t finished until it’s finished and the fact of the matter is the warranty company paid them to put it alternator on that car and part of putting an alternator on that car is putting the belt back on if it needed a new belt I would have bought a new belt but I see no reason to pay 1.3 hours in labor for a belt when they were already getting paid that labor from the warranty company More

The team at Edwards Nissan was very friendly and helpful. They got me into a vehicle that fit my needs. They got me into a vehicle that fit my needs. More

Great service on all levels. From the moment you walk in, test drive and eventually drive off in a new vehicle of your choice! From the moment you walk in, test drive and eventually drive off in a new vehicle of your choice! More

Great Experience! Chad and Dave went above and beyond to make my first purchase on my own a pleasurable one. I will not go anywhere else! Chad and Dave went above and beyond to make my first purchase on my own a pleasurable one. I will not go anywhere else! More

Thank you for the easy process last week in purchasing our new Rogue. The process was a good experience from our sales person Brant to our finance person Andy. Thank you. our new Rogue. The process was a good experience from our sales person Brant to our finance person Andy. Thank you. More

Very easy to work with and Sarah was very knowledgeable and simply a delight. Would highly recommend her! Very happy and simply a delight. Would highly recommend her! Very happy More

We received great and timely service from Brant and his team. We left very satisfied with our new Rogue team. We left very satisfied with our new Rogue More

Love going there because of all the nice person I get she the best and I will go back all the time because they are so very nice the best and I will go back all the time because they are so very nice More

No, just no! Service is a no go for me. They will not accept responsibility for their work. I have multiple videos. Of them, and their own videos. The GM was dece Service is a no go for me. They will not accept responsibility for their work. I have multiple videos. Of them, and their own videos. The GM was decent at first, no longer wanted to answer questions, after I called them out on the lies given on the write ups and mechanic videos. More

Ver y friendly and God service lil slow the process but it was worth it it was worth it More