Edwards Kia

NOT VETERAN FRIENDLY and YOUR FINANCIAL INFORMATION MAY END UP ON DARK WEB This will be a long post, but hopefully it will help you with your car purchase and that you will not purchase a vehicle from END UP ON DARK WEB This will be a long post, but hopefully it will help you with your car purchase and that you will not purchase a vehicle from Edwards Kia/Nissan. I would love nothing more than to be able to leave a positive review about our car buying experience, but unfortunately it has been nothing but a pure hassle from day one. I really tried to be patient and understanding. However, Kia Edwards does not do right by veterans or really customers for that matter. We were told my husband had to submit his DD214 for the $500 rebate and it would be taken care of as soon as he did that. We submitted that 5 months ago (within one week of purchasing the vehicle) and still have no rebate. Two finance people and our sales person both told us this is what we needed to do. I had been in contact with both of them and they told me they were working on it but now all 3 of them ignore my emails when I ask the status of it. After working with Kia consumer affairs who only got me in touch with someone else who would return my calls and email, that person has now been stalling and hasn’t been able to get answers for now another month. He will tell me he’s working on it but nothing comes of it. So their MO is to pretend they are working on it but never really get anything accomplished. This really should not be that difficult for them to fix. My husband has a military ID with retired status on it, why couldn’t they have just honored the rebate at that time? It seems all along the plan was to not honor that military rebate. If you’re a veteran I would take my business elsewhere. We also had a manufacturer’s defect on the vehicle where one of the drain holes in the front passenger door was blocked by paint and caulk. The service department at first said this was fine and if I wasn’t happy with that answer I should contact Kia Consumer Affairs. Kia consumer affairs got involved at which time I was told by the service manager to try and get the drain hole opened ourselves. Needless to say it ended up back at the service department. After my experiences with their service department I would also never take my vehicle back Edwards Kia. Since it’s been 5 months since my purchase I have serviced my vehicle with H&H Kia and had nothing but a great experience. If you’re in the market for a Kia do not take your business to Edwards Auto Group. At this point I will continue my services with H&H Kia. One final think YOUR FINANCIAL INFORMATION MAY ALSO END UP COMPROMISED AND ON THE DARK WEB. We can’t say for fact but this car purchase is the only financial purchase my husband and I have tied together and within days of applying for a loan thru Edwards Kia/Nissan and Kia finance both of our information ended up on the dark web and we had to take precautions for fraud protection. While we can’t prove anything we really don’t think this was merely coincidental, so yet another reason I would never purchase any vehicle from Edwards again. I hope this review saves at least one person from being taken advantage of. More

Thank you Ceji Rodriquez for the awesome service. The Edwards Kia team is great 👍 very personal able and kind The Edwards Kia team is great 👍 very personal able and kind More

Excellent customer service! Beuks went above and beyond to accommodate our needs! Highly recommend if you’re in the market for a new KIA! Beuks went above and beyond to accommodate our needs! Highly recommend if you’re in the market for a new KIA! More

Bought a 2020 Expedition. Two weeks after purchase my check engine light came on, I called the sales guy immediately. He clearly did not care at all. The next day after one ca Two weeks after purchase my check engine light came on, I called the sales guy immediately. He clearly did not care at all. The next day after one call I was transferred on 6 times then sent to a voicemail after 37 minutes, I called back. On that call I was told a manager would have to call me back. A few hours later I finally did get a call back and made arrangements for my car to be taken back to Edwards. It was there for 11 days and finally fixed mechanically. Completely separate but at the exact same time I had window chips and at the time of purchase I was told chips were covered on a 6 month “guarantee.” After the window people looked at it my chips they couldn’t do anything because they were already filled. They told us they would get that information because typically fills are guaranteed for a time period…. but no one could find it. With clear proof they sold it to me that way there was still NOTHING they would do. The only time I could pick up was about 535pm. I understand the shop was closed but my vehicle was left at a completely different place. When I walked in to the show room it was obvious they were moving and only one person available. That person was occupied on the phone so I walked around and found a restroom. After waiting for over 15 minutes I was finally assisted by someone who had no idea the situation and could not answer any questions. I get into my own vehicle and the low tire light is on, I go back in and was told he would have to follow me to a gas station because they had no way to help with my tire. It was there for service for 11 days… did they ignore the low tire light??? More

We started looking for a car the end of January, Cody reached out to me after my internet search on their website and kept in contact with me until we were ready to make the purchase (almost 30 days). I reached out to me after my internet search on their website and kept in contact with me until we were ready to make the purchase (almost 30 days). I felt like Cody really listened to what we were looking for and asked questions to make sure he was finding exactly what we were looking for. Cody took a lot of time to take videos and send of cars leading up to our purchase. Cody provided amazing customer service, so we drove two hours to purchase our Telluride from Edwards Kia. More

Shana was great . Helped us get the car we wanted and spent time with us to make that happen Helped us get the car we wanted and spent time with us to make that happen More

Nathan Hofmeyer was helpful and accommodating when we bought our truck from him, he was able to get everything we wanted and then some! I highly recommend everyone buy a car from Nathan! bought our truck from him, he was able to get everything we wanted and then some! I highly recommend everyone buy a car from Nathan! More

Everyone was very polite at this location. We are very satisfied with the vehicle we chose. Sam was a very big help in listening to our wants and needs which is why I would go back to this dea We are very satisfied with the vehicle we chose. Sam was a very big help in listening to our wants and needs which is why I would go back to this dealership. More

The Kia team is friendly, professional and willing to be flexible in service delivery. This is my second Kia and I am satisfied both with the car and the dealer. flexible in service delivery. This is my second Kia and I am satisfied both with the car and the dealer. More

Great car dealership in Iowa. They got the best friendly staff and great customer service. They were always willing answers any doubts that customers have. Just got a new car and They got the best friendly staff and great customer service. They were always willing answers any doubts that customers have. Just got a new car and my experience with this place was smooth and easy.highly recommended everyone to visit this place once before buying car. More