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Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Omaha, NE

2.8
420 Reviews

17950 Burt St

Omaha, NE

68118

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Showing 420 reviews

May 15, 2015

BEST TRUCK SHOPPING EXPERIENCE EVER!!! AJ was very helpful upfront an honest! We enjoyed doing business with him an Baxter we recommend anyone looking for a knowledgeable sales associate! W More

by Big trucks Castillo Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Foresta
April 20, 2015

Horrible Place - WORST DEALERSHIP AROUND I will never set foot inside of this dealership again. It is sad that the other performance dealerships in the Omaha Area will be bearing the "Baxter More

by mdko27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
cedric anderson, ross, samantha giese, whitney
Apr 23, 2015 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

On behalf of our dealership, I would like to express my sincerest apologies regarding any miscommunication you experienced with the purchase of your vehicle. We take pride in providing our customers with the best customer services possible, and I am sorry that we were not able to provide you with anything less than an exceptional experience. If you have a few minutes, I would like to speak with you in further detail so we can see about avoiding similar instances going forward, and possible rebuilding your trust with our company. Feel free to reach me at any time that is best for you at 402-493-7800. I look forward to hearing from you. Sincerely—Rick Menicucci, General Manager.

Apr 23, 2015 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

On behalf of our dealership, I would like to express my sincerest apologies regarding any miscommunication you experienced with the purchase of your vehicle. We take pride in providing our customers with the best customer services possible, and I am sorry that we were not able to provide you with anything less than an exceptional experience. If you have a few minutes, I would like to speak with you in further detail so we can see about avoiding similar instances going forward, and possible rebuilding your trust with our company. Feel free to reach me at any time that is best for you at 402-493-7800. I look forward to hearing from you. Sincerely—Rick Menicucci, General Manager.

March 31, 2015

Cedric Anderson The best car sales person in Omaha is Cedric Anderson at Baxter. He helped us look at cars and we got the deal we wanted. We were able to find a town More

by Boomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Anderson
Apr 23, 2015 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for sharing your satisfaction with our team here at Baxter CJDR. Cedric ahs been a part of our team for quite some time and I am pleased to hear that he was able to get you the deal you wanted on your new Chrysler Town & Country. I hope you enjoy your new van for years to come. Thank you for your business--Rick Menicucci, General Manager.

March 30, 2015

dissatisfied with my purchase I purchased a used car from Baxter recently. The staff was friendly and not hard to deal with. I wanted to stick within a certain price range and get More

by dachip03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
idk
Apr 23, 2015 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

On behalf of our dealership, I want to apologize for any miscommunication that you may have experienced during your recent purchase. Customer service and satisfaction is our main priority and we certainly never meant to mislead you in anyway. If you are interested, I would like to speak with you in further detail regarding your experience so we can see about finding a solution that would be to your satisfaction. Please contact me at your earliest convenience at 402-493-7800. I look forward to hearing from you. Sincerely--Rick Menicucci, General Manager.

March 02, 2015

Steer clear Sales people are good, nice and friendly. If you do go steer clear of Stacy in financing. She's a bully and is impatient. She does not put your needs More

by Hfrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick B., Stacy G.
Apr 23, 2015 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for bringing this to our attention. Customer satisfaction is our main priority and I am sorry if you felt uncomfortable in any way during your time at our dealership. If you are willing, I would like the opportunity to speak with you in further detail so we can see about finding a solution that would be to your satisfaction. Please contact me at a time that is best for you at 402-493-7800. Sincerely—Rick Menicucci, General Manager.

January 08, 2015

Great experience!! I've dealt with a number of car dealerships over the past 10 years or so. Most of the time they are way to pushy and in your face. I was greeted by Ke More

by Colby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendell Wickwire
December 26, 2014

12-20-14 I went for oil change and then purchased 2014 truck On 12-20-14 I went in for oil change. On my previous vehicle. Then I went looking for " LD!" He answer all my questions and gave me a sales person n More

by Melvin
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Wennekmap and Stacy Glynn and LD
November 13, 2014

Cedric Anderson- long distance buying Because I was looking for a very specific used Jeep Grand Cherokee with the altitude package I was forced to look in a larger area than the St. Louis More

by Dan Rohlfing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Anderson
Nov 13, 2014 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

I want to thank you for taking some time to express your satisfaction with others. We certainly appreciate your business and I am happy to hear that Cedric was able to make your purchase as easy as possible for you. Don't hesitate to give us a call if there is anything else we can do to help you with. Thank you--Rick Menicucci, General Sales Manager.

November 12, 2014

Car buying Enjoyed the experience and my salesman did an awesome job of finding me the right vehicle for the right price! The whole process was smooth and comfor More

by klaman9300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Collins and Jeff Carlson
Nov 13, 2014 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for your kind words and your business. Let us know if there's anything we can do to help you with your future sales or service needs. Thank you--Rick Menicucci, General Sales Manager.

November 12, 2014

John Collins We needed to replace our Jeep Patriot that was destroyed in an accident. Worked with Kurston Dowd and he helped me find another Patriot. He did a fi More

by jsc4144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurston Dowd
Nov 13, 2014 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Sorry to hear about your accident and your previous Jeep; however, thank you for allowing us the opportunity to help you find a new Patriot to love. Customer satisfaction is our number one priority and I am glad to hear we were about to meet your expectations. Enjoy your new Jeep Patriot and let us know if there's anything we can do to help going forward. Thank you--Rick Menicucci, General Sales Manager.

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