Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Don't expect anything after purchase I bought a new truck, traded in a lease,rolled over 4000.00, put 5000.00 down. Sale went pretty smooth. I got the extended warranty, and a few extras. I bought a new truck, traded in a lease,rolled over 4000.00, put 5000.00 down. Sale went pretty smooth. I got the extended warranty, and a few extras. I had the truck for 3 days and things were changing at my workplace which would have made it tough to make the payment. I talked with the finance guy first who said it would be tough to take back the truck and get me into something more affordable. I said I would settle for giving back the new truck for something pre-owned and certified,, he said it was possible and he would get on it. I got a call from him later that day and he said he was really hopeful and that it was not the first time this has happened and he's done this before. Talked with my salesman about it and he said he was on it too. Later that day I got a call from the sales manager who got involved, told him that I was hoping to get something cheaper, or even go into a lease if I had too. He said, and I quote,, no there wouldnt be any problem at all getting me into something that I would be happy with. Next I had a brief texting conversation with my original salesman and was basically told that they looked into it and realistically they couldn't find any way to help me with this. I know that I signed the papers,, but it is amazing how a brand new vehicle has lost so much value after 150 miles, that this dealership couldn't be honorable enough to take it back, even when I was willing to go pre owned, or switch to a lease. It's pretty sickening to think how callous this situation is turning out. I definitely have about 1437 people that I work with,, that will definitely get a heads up from me on not to go there. Not to mention social media and it's endless audience... I also think it's funny how at the end of these bad reviews there's the sorry for your bad experience, just give us a call BS. Trust me,, they aren't in the business of helping people, once you sign those papers. More

Great Experience I’ve been looking for a new vehicle for awhile. Christian Walter helped me when I wanted to look at a used (more like new) vehicle. He was very respo I’ve been looking for a new vehicle for awhile. Christian Walter helped me when I wanted to look at a used (more like new) vehicle. He was very responsive, answered all my questions, friendly and helped make my purchase easy. I would definitely recommend Christian and Baxter Chrysler Dodge Jeep Ram Omaha! More

They treat you like an idiot. Simple oil change, bacter sells fords, chevy , dodge and promote have your vehicle serviced at any of our dealers. Bought my ford new from them had is Simple oil change, bacter sells fords, chevy , dodge and promote have your vehicle serviced at any of our dealers. Bought my ford new from them had issues having my son take it in for caliper hanging up they told him nothing was wrong slight steering wobble normal. I take it in ask them to explaine they fixed everything. Took it in for service another time argue im rotating my tires to much then afterbrotating dont take time to flash sensors so tires are in correct spot. Just had our sebring serviced told them check antifreez got the “ sir we do multi point inspection we got u covered” get it back got home had no heat i was gallon low on antifreez.... just took my ford to dodge store and looked at me like i was xxxxxxxx asked 3 time “ sir do you want the ford store?” 3 times i told them i just need oil changed you do that here on fords as well ? Which answer to me was yes we do. But are you sure you are in the right place ........ really???? xxx Dodge plastered everywhere and you treat me like an idiot. I left abruptly backed right out the service bay. Manager i called was a complete dick. Im done with Baxter.. there only concern was they didnt appreciate how i left. Not why a 10 year customer got so upset.... More

Do not waste your time. I have had 3 bad experiences with this dealership over the years. I won’t waste my time ever again. 1. Spoke with salesperson giving him the type I have had 3 bad experiences with this dealership over the years. I won’t waste my time ever again. 1. Spoke with salesperson giving him the type of vehicle I was looking for which included 4x4 or AWD. I was not in a rush but casually looking. About a week later they called me with good news. We made the drive out to Baxter & they could not find the car saying it was sold. They wasted my time and wanted to show me something else that did NOT meet my request because it was FWD!. 2. Spoke to a salesperson over the phone. I asked if they would price match another dealers price for a vehicle I found in Kansas. I sent the link with the vehicle. They said they would absolutely price match. A few hours later Baxter emailed the information on the vehicle whick was higher in price and less features. Then the salesmen had the nerve to ask...what do I need to earn your business? 3. I received a post card from Baxter that my vehicle was in high demand and they were looking for trades. At the time I had a Chrysler Aspen. I took the bait & had them look at the vehicle. What a waste of time, after an hour of games they offered me $2400. I left and ultimately sold the truck on Craigslist for $8000. More

Shopping for new vehicle My wife and I were looking to buy a new truck and wanted to give Ram the first opportunity. I can say I was extremely disappointed when we walked the My wife and I were looking to buy a new truck and wanted to give Ram the first opportunity. I can say I was extremely disappointed when we walked the lot and then the showroom floor this evening and was never helped or even greeted by the sales staff. I guess Woodhouse will start to get our business. Unfortunate because we have bought and leased multiple vehicles from Baxter. I guess the customer is not the top concern for Baxter. More

Worst dealer in Omaha Worst dealer I have ever felt with purchased a car from was not satisfied went back asked for a trade they said sure how does a car loose 5 grand in v Worst dealer I have ever felt with purchased a car from was not satisfied went back asked for a trade they said sure how does a car loose 5 grand in value in 6 days and on top of that they wanted 3k more down payment what a joke of a dealer don’t buy there anyone be smart More

Noah always keeping me informed of deals It just so happened the in the last week my sisters car blew up, she is a single mother of 3 and didnt have the funds, noah called me to say he has a It just so happened the in the last week my sisters car blew up, she is a single mother of 3 and didnt have the funds, noah called me to say he has a recent trade. He brought the car down to my business for me to see it and test drive, i gave home the money he did everything for me at dealership so i didnt have to leave my business. He went above and beyond! Thank you noah!!! My sister loves the car!! More

Three days later Made an appointment to have a Dodge Stratus looked at on a Wednesday at 9 am. Got call at about 5 pm saying they wouldn't be able to get to it until t Made an appointment to have a Dodge Stratus looked at on a Wednesday at 9 am. Got call at about 5 pm saying they wouldn't be able to get to it until thursday. No big deal. Thursday at 5pm haven;t heard anything so I decide to call them. Says can't get to it until Friday morning. I made an appointment because I had weekend travel plans and figured (with an appointment) it would have been done being looked at by at least the weekend. They weren't even repairing anything, just diagnosing problem. Took them three days, so I expressed my thoughts to my advisor, Bill Alvarez, about not paying for diagnosis. TOld me there was nothing he could do about that. Later agreed to 50 dollar coupon. When my girlfriend went to pick up her car, they tried making her pay full price until I stopped what I was doing and sent her screenshots of conversation with Bill. After they saw that, they refused to let her car go as there was no cashier, even though they had told me we could pick car up until 8 pm. She ended up not paying anything. I asked her to get a copy of diagnosis and they flat out refused. Then I texted Bill again and asked if I could get that and he too, refused that simple request. Finally on Monday, BIll texts asking for my email so he can send me diagnosis. Ended up with what we needed and a huge discount, but the overall experience should NOT have been this much of a headache. WIll not step foot at your dealership ever again. More

New Car/ Service We bought our third car from this dealership about four months ago. Our salesman was Carl and we had a great experience. I waited a bit to write a rev We bought our third car from this dealership about four months ago. Our salesman was Carl and we had a great experience. I waited a bit to write a review to see how the after purchase experience panned our. Carl is the only salesman who actually followed up with me a couple times after the purchase to make sure everything was still good with the car. Our service experience has been great. Mike is our service rep and has always gone out of his way to provide loaner cars when needed and the extra mike to make sure everything is completed as needed. I would recommend both Carl for sales and Mike for service. More

Deal....sorry.....no Deal, the old bait and switch. I called about 2017 Dodge Grand Caravan with 5200 miles they had advertised. They had it all ready to go when I got there. Warmed up and in the garage I called about 2017 Dodge Grand Caravan with 5200 miles they had advertised. They had it all ready to go when I got there. Warmed up and in the garage. We looked it over with the salesman and then out for the drive as they looked over our trade. We made the deal with the sales manager and salesman, shook hands and filled out the stuff for our financing. All good. Then bam, SORRY if you want that used van it will be $2000 more. That one looks the same as the otherone and it also has 5200 miles but its $2000 more. "You can leave mad but I don't want you to hate us" but we need $2000 more than the deal you just made and shook hands on. Crappy, what ever happened to shaking hands and a man's word. Stand behind your deal. Sketchy. If I would have read the reviews from the last week or two I would not have even went there. Looks like they have had a rough couple weeks. Stupid me. More