Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Took my business van in for service quote, came back with a number of issues. Worked with Randy who was patient and friendly while I figured out options within my budget. He gave me the must have's, sugges a number of issues. Worked with Randy who was patient and friendly while I figured out options within my budget. He gave me the must have's, suggested recommendations, and was prompt to follow up. He had to fax me several different occassions, get info to several different managers, and arranged for me to pay in advance, so I could do an after hours pick up. Randy takes pride in what he does. The courtesy shuttle van was excellent, flexible, and even picked me up outside the normal business hours (thanks Don) so that I could fit it around my schedule. Ray at Baxter (sales) was down to earth, family oriented, and is always looking for the best fit for the customer, whether or not he gets the sale. He has an old-fashioned, approach to long-term customer relationships that is lack elsewhere. I appreciate his style and see his approach carrying him far. Upon pick up (van was washed), the sales and finance guys were great people and never pressured me to buy. While my office is 1.5 miles from their sister & competing dealership, Baxter's service makes driving across town worth the trip. I will definitely be back and recommend my customers to come here as well. They also have a showroom of very impressive Vipers for one to look at while waiting for your vehicle. James Ferguson State Farm Insurance Agent, La Vista, NE www.JamesFergusonTeam.com More

I gave the overall experience and quality a 4 instead of a 5 only because I would have expected to have had my truck washed after they serviced it but they didn't. When I asked the gentleman that delivered a 5 only because I would have expected to have had my truck washed after they serviced it but they didn't. When I asked the gentleman that delivered my truck to me why I didn't rank a wash, he told me they don't have a wash bay big enough for the Dodge Ram which really flabbergasted me since they "sell and service" the Dodge Ram on their lot as well larger SUV's so you might think they would have a wash bay big enough to accommodate ALL the cars, SUV's and trucks they sell on their lot. For that reason I had to give them 4 of 5. Sorry guys. Other than that I had a very good overall experience and would recommend Baxter for service. More

I had a low tire pressure problem with my 2009 Ram truck that started on the test drive. I continued to have problems with this over a 2 month period that only got worse. The dealership did everything poss that started on the test drive. I continued to have problems with this over a 2 month period that only got worse. The dealership did everything possible to solve the problem which included the complete replacement of the tire. Randy Hamling in the service department explained the problem with the tire and explained that a replacement was the only recourse to fix the problem. As the truck only had 2700 miles on it I felt that the dealership should cover the cost. After contacting my salesman, Rodney Bloodworth, we discussed the history of this trucks problem on the test drive. He in turn contacted the sales manager, Steve Oliver and the three of them confered and agreed that this problem was as I told them and they picked up the tab for the tire. If you've bought a number of cars over the years, you will remember that this is not the way dealers used to operate. They took a very stressfull situation and looked at the facts and made the right by the custome decision. This was a very special memory for this aging baby boomer. Paul Krupa More

Today I went in for my first oil change on my Jeep. The service department was as friendly as ever and my sales rep was still willing to chat with me and make sure my vehicle was performing well and meetin service department was as friendly as ever and my sales rep was still willing to chat with me and make sure my vehicle was performing well and meeting my needs. The service guys were awesome. They were easy to talk to and my oil change was done in a timely manner. They let me know about an oil change package available and made the whole experience nice and easy! I love this dealership and the folks that work there. Randy and Gary are awesome! More

We were there to get a used van, and Maricela came to help us, she was very helpful, polite and pacient, my kids love her, she did such a great job that we ended getting a new van, thank you for having a help us, she was very helpful, polite and pacient, my kids love her, she did such a great job that we ended getting a new van, thank you for having a spanish speaking person in your team, that helps a lot and with us that was like 85% percent of the reason of getting a new vehicle. she really ROCKS!. After that being said i'd like to mention that even do we had a check from our bank, you tried really hard sending like 5 guys to convince me to work with your banks, offering me a better deal, and at the end the better deal was only for you, nice try do. Also when you get a new vehicle that means new, not with 500 hundred miles on it,We drove a a black one and my wife wanted a white (which we ended up getting) but when we got home which is 3 miles away the van had 500 miles, and I remember signing a document which estipulated 0 miles.that does not talk good about you. More

Overall a good experience and really enjoy our new car. Very much appreciated the time our sales person took with our two year old son. Buying a car can take some time and it was nice that the staff helpe Very much appreciated the time our sales person took with our two year old son. Buying a car can take some time and it was nice that the staff helped occupy his time while we were at the dealership. More

Marisela Rock was great to work with. She was nice and friendly, well informed and helped me get a better deal. The TV promotion was taken away and she got it back. The remote start was taken away due t friendly, well informed and helped me get a better deal. The TV promotion was taken away and she got it back. The remote start was taken away due to a "discount" on the protection plan and she got it back. Marisela "Rocks" More

I contacted Randy at 5:45pm on Wednesday the 9th and he was able to schedule my vehicle in the very next day at 9:00am. When I arrived I was greeted right away. Randy was very helpful, professional and f was able to schedule my vehicle in the very next day at 9:00am. When I arrived I was greeted right away. Randy was very helpful, professional and friendly. I had asked to have my vehicle back by 3:oopm the same day, I received a phone call from Randy by 11:30am letting me know that my vehicle was ready to be picked up. When I arrive to pick up my vehicle, I was once again greeted as soon as I walked into the Service Department. Randy presented me with my paperwork and went over the work that was performed on my vehicle. Randy is a "perfect" example of who and what a Service Advisor should be, he is one of Baxter's true assets. Thank you for making a very stressful situation, hassle free. More

the appointment was available almost immediately. the recall items were corrected at the same visit. staff was pleasant and friendly. the shuttle back home and return to the dealership could not have b recall items were corrected at the same visit. staff was pleasant and friendly. the shuttle back home and return to the dealership could not have been better. the rest is just fill to get up to 250. More

Chad was an amazing sales person. He was PATIENT while we decided what we wanted, didnt push us towards a vehicle we were unsure of, and let us take up a lot of his time test driving multiple cars!!(The same decided what we wanted, didnt push us towards a vehicle we were unsure of, and let us take up a lot of his time test driving multiple cars!!(The same car just different colors) :) They were honest with us, and gave us some amazing deals. We are both completely satified with our two purchases and when we decide to trade them in or get new ones, Baxter is the place for us and hopefully Chad is still working!! We had a great experience with Baxter!! Thanks for everything!! More