Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

If I could give a zero for a review I would customer service was TERRIBLE!! I didn't receive an authentic diagnosis of my vehicles issues which I had just purchased. Paid in FULL, so I guess sinc service was TERRIBLE!! I didn't receive an authentic diagnosis of my vehicles issues which I had just purchased. Paid in FULL, so I guess since I didn't finance it doesn't mean s***. I am still having the same issue, fluids were never topped off and I asked 3x's. I also have 50 unexplained miles that I did not put on it whilst they were testing it out smh. Never going back. Don't do business with them!!! More

I got my truck serviced and tires rotated. The tech didn’t install the hub caps on correctly. All where lost within 4 miles. Went back to the dealership and got the run around. GM told me he didn’t hav didn’t install the hub caps on correctly. All where lost within 4 miles. Went back to the dealership and got the run around. GM told me he didn’t have to replace them. His comment was “how do I know they weren’t stolen?” Really? I will never use this dealership again. Sad how customer service is these days. By the way now I have to purchase $210 for new ones. More

Excellent service and great experience at Baxter on dodge with our salesman Ken Johnson. He did everything he could for us and gave us a great deal on my daughters first car with our salesman Ken Johnson. He did everything he could for us and gave us a great deal on my daughters first car More

Awesome service! I would recommend everyone I know to shop in Baxter Chrysler /jeep. He was very thorough, and attentive to my questions. Great personality. shop in Baxter Chrysler /jeep. He was very thorough, and attentive to my questions. Great personality. More

Ken Johnson is hands down the best dealer I have worked with. He helped me find the exact car I was looking for! Made the process easy and actually enjoyable!! I will be going back to him when I get my with. He helped me find the exact car I was looking for! Made the process easy and actually enjoyable!! I will be going back to him when I get my second car!! More

The dealership was clean and the person at the front desk was friendly. Ken Johnson was personable and able to answer all of my questions in a timely manner. was friendly. Ken Johnson was personable and able to answer all of my questions in a timely manner. More

Spectacular service The dealership was nice, clean, friendly, but our salesperson, Ken Johnson, was the star of the show. My wife and I didn't know exactly what we were l The dealership was nice, clean, friendly, but our salesperson, Ken Johnson, was the star of the show. My wife and I didn't know exactly what we were looking for, something new. Ken took a huge amount of his time to patiently show us every option that we could get from different versions of the same car. It was our first new car and the next one we buy will be from Baxter and Ken Johnson. More

Went in late at night and was supposed to see the used car salesman about a car we saw online Instead Kenny Johnson, a new car salesman, helped us. We discovered mechanical issues with the vehicle when car salesman about a car we saw online Instead Kenny Johnson, a new car salesman, helped us. We discovered mechanical issues with the vehicle when we picked up the car but Mr. Johnson did a great job in working with us and relaying our concerns to management. I'm sure the commission he made off this used car was nothing like what he makes on new cars but he never let it show. More

We traded our Ram into lower our payment at 0% Our sales tax form states we owe when we register. Upon trying to register our new vehicle the DMV stated we owed WAY more than what were told. The guy who did tax form states we owe when we register. Upon trying to register our new vehicle the DMV stated we owed WAY more than what were told. The guy who did our final paperwork Noah Seaman stated that what we would get back for our old plates and the sales tax that we showed on the forms we would be fine and that not much would be owed, and they did cut us a check for 500 because that was part of the deal. Of course because of the virus we were not able to do anything with plates until last week. Once my husband went to the DMV to plate it and found out what we owed he left because he knew something was wrong. He went to the dealership, they said there was a clerical error on the form and nothing could be done, they tried to cut us a check for nothing near what was owed to plate the vehicle. The thing is if we knew that was going to be the case there is no way we would of bought the vehicle! My husband even asked and double and triple checked that what we were going to owe was going to be affordable to us. So we requested our old vehicle back or for them to pay the difference in what was owed to plate. The General manager Keenan laughed at my husband and said that they would not do that. We definitely got taken advantage of especially during this pandemic when all we were trying to do was get a vehicle with a lower payment per month. Buyers beware!. More

They have the worst customer service. I had made an appointment to have them pick up my car for a recall for Monday. They call me Saturday morning they were not doing it anymore and I asked for a car a appointment to have them pick up my car for a recall for Monday. They call me Saturday morning they were not doing it anymore and I asked for a car a could use and she told me they don’t do that for a recall. The entire conversation Brenda was talking over me when I was talking. This location needs to go through some customer service classes. I will never go back to them again. This is the second time I encountered a rude person from that location More