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Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Omaha, NE

2.8
420 Reviews

17950 Burt St

Omaha, NE

68118

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Showing 420 reviews

June 19, 2013

I would NEVER recommend going to this dealership-EVER!!! I only wish I had known this before we wasted our precious time there. We were offered $200 for our minivan which was worth well over $3000 (and we More

by lovemynewcar11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie
Jun 24, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

I would like to express my sincerest apologies on behalf of Baxter Chrysler Jeep Dodge Ram. We never intended to make any implication about your vehicle being in an accident. To ensure we are providing our customers with quality vehicles with clean titles, it is our standard procedure to inspect each trade and question our customers about the vehicle’s history. I am sorry if you felt offended in anyway during this process. If you are willing, I would like the opportunity to regain your trust as a dealership. Please contact me at a time most convenient for you at 402-493-7800. Sincerely—Rick Menicucci, General Sales Manager.

June 18, 2013

The worst customer service I've ever experienced even when dealing with the manager. I took my car in on a Monday, it was supposed to be done on Wednesday so I arranged a ride to work that morning (I li More

by dprice1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tod Weber
June 02, 2013

For the sake of everyone on here, I will not post exactly how I feel about my family's experience with Baxter Dealership, instead I will say, it's not worth the drive, time, or effort to deal with that deale More

by Upset Customer 101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ross, Ricci
Jun 04, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

On behalf of Baxter Chrysler Jeep Dodge, I would like to apologize for any inconveniences you and your family may have experienced. I am sorry that we were not successful at providing you with anything less than an exceptional experience. Your feedback is important to us as we strive to improve our services daily. If you are willing, I would like the opportunity to speak with you directly regarding your experience so we can see about avoiding similar instances going forward, and finding a solution that is to your satisfaction. Please contact me at a time that is most convenient for you at 402-493-7800. I look forward to hearing from you. Sincerely—Rick Menicucci, General Sales Manager.

May 30, 2013

Charles was great. He had great knowledge of the product, and I felt as though he was honest, and worked to get us the best deal possible. I was not planning on buying a car, but my husband was. We went in w More

by Tday13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Saxton
May 30, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for expressing your satisfaction with us at Baxter Chrysler Jeep Dodge Ram! I am pleased to hear that Charles was able to provide you with such a great purchasing experience. I certainly hope you are enjoying your new vehicle. Please don’t hesitate to let us know if there is anything we can do to help you with your automotive needs in the future. Thank you—Rick Menicucci, General Manager.

May 25, 2013

I went to another dealership in the morning that was having a grand opening with give aways. I had a trade-in and wanted to know how much I was receiving for my vehicle they would not tell me. So I le More

by justretired527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Saxton
May 28, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for your kind review. We take our customers’ satisfaction very seriously and I am pleased to hear that we were successful at providing you with an easy and straightforward purchasing process. Charles is an essential member to our team here at Baxter Chrysler Jeep Dodge Ram and it’s great to hear that he stayed to make sure you were given the service you deserved. I certainly hope you have been enjoying your new Jeep Wrangler, and we look forward to working with you again in the future for additional sales, or service needs you might have. Thank you—Rick Menicucci, General Sales Manager.

April 20, 2013

The entire process was very easy and well handled. Randall was extremely helpful in his search for a truck that fit my likes, and once he found a few, it was a pleasure working with him in the test dr More

by Bmurry05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Crutcher
Apr 22, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for sharing your recent experience with us, and others! I am pleased to hear that Randall helped you get into a truck that not only fits your lifestyle and needs, but your budget as well. He is a staple member to our team here at Baxter Chrysler Jeep Dodge Ram. Enjoy your new truck and don’t hesitate to contact us for any future automotive needs you may have! Thank you—Rick Menicucci, General Sales Manager.

April 09, 2013

Matt was wonderful and really listened to what I was saying. It was like dealing with a real human, it was great! He did a great job finding exactly what would be the best fit for me and was not only VE More

by krabinovitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Hunefeld
Apr 09, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for taking the time to share your positive experience with us at Baxter Chrysler Jeep Dodge Ram. It is great to hear that Matt was able to answer your questions and get you into a vehicle that best fits your wants and needs. We look forward to working with you in the future for any additional sales/service needs you may have. Thank you—Rick Menicucci, General Manager.

Apr 11, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for taking the time to share you positive experience with us at Baxter Chrysler Jeep Dodge Ram. It is great to hear that Matt was able to answer your questions and get you into a vehicle that best fits your wants and needs. We look forward to working with you in the future for any additional sales/service needs you may have. Thank you—Rick Menicucci, General Manager.

April 02, 2013

We have recently purchased a new vehicle from Baxter. We worked with salesman Randall Crutcher and James Ross in the finance department. Randall made the car buying process very simple and positve. The pa More

by Luv jeeps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Crutcher and James Ross
Apr 02, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

I would first like to thank you for taking the time to share your satisfaction working with Randall and James at Baxter Chrysler Jeep Dodge Ram. Secondly, I am pleased to hear that everything went as smoothly as possibly for your throughout your purchasing process. Our main priority is your satisfaction, and your loyalty is greatly appreciated! We wish you several happy and safe drives in your new Jeep and look forward to working with you again in the future when the time is right. Thank you—Rick Menicucci, General Sales Manager

March 29, 2013

Loyal was excellent and really made us feel comfortable. There was no pressure and he worked diligently to get us the price and payment we wanted. Loyal was personable and sincere, and made the buying exper More

by Jteram
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loyal Beecher
Apr 01, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for the positive feedback. Glad to hear that you were satisfied with your visit and Loyal was able to get you in a vehicle that you wanted within your price range. Enjoy your new vehicle! Thank you, Biff Madsen, General Manager

March 11, 2013

Baxter has alwayas been friendly and perfect for our family. This past weekend we purchased our 5th car in two years from Baxter. Hopefully we won't need another car anytime soon, but when the time come More

by tinyanielsen
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Randal Cutcher & Kenny Beecher
Mar 18, 2013 -

Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha responded

Thank you for taking the time to share your positive experience with us at Baxter Chrysler Jeep Dodge Ram. We greatly appreciate your loyalty and repeat business! I am pleased to hear our staff was able to find you a vehicle that will accommodate your family and its needs for the next few years. Don’t hesitate to contact us for any additional automotive needs you may have whether it be for sales or service. Enjoy your new car! Bests--Rick Menicucci, General Sales Manager

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