Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Charles was great. He had great knowledge of the product, and I felt as though he was honest, and worked to get us the best deal possible. I was not planning on buying a car, but my husband was. We went in w and I felt as though he was honest, and worked to get us the best deal possible. I was not planning on buying a car, but my husband was. We went in wanting a certain car, but he asked enough questions to hear what we wanted, and then gave us three options. We ended up buying what we came for, but I appreciated the options, and the reasons why we might like one more than another. I felt a little like everyone plays the "game". Trying to make us think we are getting such a great deal, lowering the prices of the extra packages. I know that makes the consumer "feel" like they are getting a deal, but since I know you are doing it, I feel a little played. That would be my only complaint. Everyone was very nice. Charles was engaging, and shared his life, and thoughts. I enjoy getting to know who I am working with. He is very sharp! I think he could do anything he wanted. He has the drive, work ethic, people skills, and intelligence to be very successful. Do everything you can to keep him. More

I went to another dealership in the morning that was having a grand opening with give aways. I had a trade-in and wanted to know how much I was receiving for my vehicle they would not tell me. So I le having a grand opening with give aways. I had a trade-in and wanted to know how much I was receiving for my vehicle they would not tell me. So I left feeling I would not be buying a new car. Later that day I convinced my wife to go to another dealership to find out what our truck was worth. We found out and was leaving the area and decided to stop in at Baxter. It was 5 minutes before closing. My wife started looking at the new inventory while I went to get a salesperson if I could. A lot of them were heading home. Charles Saxton walked past me at closing time and turned around and asked if I was being helped I said not yet. I explained my earlier ordeal and that I know what the sticker price is I want to know my trade in value is. He responded no problem received my keys and started the process. We went and looked at inventory and chose a 2013 Wrangler Sport. My truck trade in quote came and we made a deal. The necessary staff stayed until 8:30 pm to complete the deal and we drove away in our new jeep 21/2 hours after they closed. He was very straight forward no payment schemes or anything just the information that I requested. When ever I call he responds quickly and efficiently. I give him 6 out of 5 stars he went above and beyond to make us happy. More

The entire process was very easy and well handled. Randall was extremely helpful in his search for a truck that fit my likes, and once he found a few, it was a pleasure working with him in the test dr Randall was extremely helpful in his search for a truck that fit my likes, and once he found a few, it was a pleasure working with him in the test drive and decision making. Randall knew just what to find for me and once i test drove this truck, i knew it was going to be great. The sales team made the process run smooth, including the aftermarket sales and finance paperwork. This was a great experience and I would recommend Baxter and especially Randall Crutcher to my friends. More

Matt was wonderful and really listened to what I was saying. It was like dealing with a real human, it was great! He did a great job finding exactly what would be the best fit for me and was not only VE saying. It was like dealing with a real human, it was great! He did a great job finding exactly what would be the best fit for me and was not only VERY knowledgable but honest as well. If I could do business with Matt every time I needed to make a huge purchase, I would. Outstanding service! More

We have recently purchased a new vehicle from Baxter. We worked with salesman Randall Crutcher and James Ross in the finance department. Randall made the car buying process very simple and positve. The pa worked with salesman Randall Crutcher and James Ross in the finance department. Randall made the car buying process very simple and positve. The past reviews are right on target. He is a very energetic and talented salesman who will work hard to get you the car you want. I don't want his hard work to go unnoticed so anyone who is looking to buy a new car ...give him a call!! Our financing was a breeze....no hassles...very timely...much appreciated! We will definitely be going to Baxter for our next car. Customer loyalty is valued and they have a great team to get you what you want! Thanks Randall !! We love our Jeep !! More

Loyal was excellent and really made us feel comfortable. There was no pressure and he worked diligently to get us the price and payment we wanted. Loyal was personable and sincere, and made the buying exper There was no pressure and he worked diligently to get us the price and payment we wanted. Loyal was personable and sincere, and made the buying experience enjoyable. More

Baxter has alwayas been friendly and perfect for our family. This past weekend we purchased our 5th car in two years from Baxter. Hopefully we won't need another car anytime soon, but when the time come family. This past weekend we purchased our 5th car in two years from Baxter. Hopefully we won't need another car anytime soon, but when the time comes we will be back at Baxter! More

I purchased my 2011 Jeep Wrangler Unlimited in October of 2011 - but never took the time I should have to post an appropriate review of my experience. After I learned 2 peers had similar experiences recentl 2011 - but never took the time I should have to post an appropriate review of my experience. After I learned 2 peers had similar experiences recently, I was wishing I had been more vocal at the time - I will now. Keeping this to a summary of key points. - Prior to going to the dealership to purchase, I had several conversations after an initial visit about trade in value/purchase price. When we had finally agreed on a trade in value and purchase price - I went in only to meet with a "finance manager" that acted like I had never EVER talked to anyone about anything having to do with the transaction. - 4 HOURS LATER I ended up paying $500 more than my agreement with the salesperson/ I had made a good deal and truly believe they were hoping I would walk away and I probably should have. My fault. - when I was finally ready to leave, they informed me they needed to order a spare key and didn't have the owners manual for the vehicle?? both would be ordered and at their convenience - I could come all the way out there and pick them up when they were available - while I was on my way home from the dealership - so at most 10 minutes after leaving with a new car I remembered I forgot to get the security pass (family's neighborhood gate - out of state) that was mounted on the inside of my front windshield of my trade-in. Was transferred to my salesman and he assured me he would go grab it. I asked for him to call me back to confirm because it cost $125. He never called back and when I called him the following day he said "no one saw it" and my car had been completely cleaned out. I told him that couldn't be because it was STUCK to the inside of my windshield and had been for over 2 years. Asked him to go check again and waited on hold............nope, no one knows anything about it - had to call multiple times for the spare key and drivers manual - when told they had them, I drove all the way back out there but no key - talked to manager about the spare key delay and my security pass that had vanished after 10 minutes of me leaving the dealership and he was argumentative at best. Told me if I could prove how much the pass cost by faxing him something from the neighborhood security office in Colorado that he would take a look at it. I wasn't asking for a bunch of money here and I had just spent over $20K with them. He had NOTHING to offer but that ridiculous "solution" - when I went to license my car( took off work), DMV informed me that Baxter hadn't changed the title over and I wasn't able to license yet. 3 calls later and ANOTHER trip out to Baxter because apparently they needed another signature, I had to wait another week (and take off work again) to get my car licensed Terrible overall experience and "service." I will never go back, nor would I EVER recommend this dealership to anyone. More

Randall Crutcher is a very knowledgeable and friendly sales associate. I was recommended to him by my girlfriend who says he was nicest and fastest guy she has ever worked with and I would completely agr sales associate. I was recommended to him by my girlfriend who says he was nicest and fastest guy she has ever worked with and I would completely agree with that. I would recommend him to anyone and plan on going to him for all my purchases. Very no-nonsense guy that bypasses all the junk of haggling like 99% of salesmen and is upfront about everything. More

Randy Hamling is such and AWESOME service advisor. I had work done and was 60 miles over my extended warranty. He worked really hard with the warranty people and was able to get them to honor my extended work done and was 60 miles over my extended warranty. He worked really hard with the warranty people and was able to get them to honor my extended warranty for work I needed. He didn't have to work so hard on my behalf (customer) but he did. When he was told my warranty had expired he could have left it at that but he went over and beyond the call of duty so to speak, way past the extra mile. You can tell he loves what he does and treats his job as if it's his own business not just as an employee and he cares about the customers. That's why I keep coming to Baxter! such AWESOME service advisors. Well, Baxter, your service advisers deserves a Christmas Bonus, really! Excellent customer service is what brings back customers. Yes, I'm here to stay. Such peace of mind knowing someone that actually cares is taking care of your vehicle! AWESOME JOB RANDY HAMLING More