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Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha
Omaha, NE
422 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 422 reviews
November 12, 2014
Car buying Enjoyed the experience and my salesman did an awesome job of finding me the right vehicle for the right price! The whole process was smooth and comfor Enjoyed the experience and my salesman did an awesome job of finding me the right vehicle for the right price! The whole process was smooth and comfortable! Thank you Baxter! More
by klaman9300
Employees Worked With
Eric Collins and Jeff Carlson
November 12, 2014
John Collins We needed to replace our Jeep Patriot that was destroyed in an accident. Worked with Kurston Dowd and he helped me find another Patriot. He did a fi We needed to replace our Jeep Patriot that was destroyed in an accident. Worked with Kurston Dowd and he helped me find another Patriot. He did a fine job and as it turned out, this was his first sale and I was proud to cut off his tie! More
by jsc4144
Employees Worked With
Kurston Dowd
November 09, 2014
Nice Job! It's been a while since I've bought a car from a car dealer other then Woodhouse---but Baxter changed that this weekend. It's not that I couldn't hav It's been a while since I've bought a car from a car dealer other then Woodhouse---but Baxter changed that this weekend. It's not that I couldn't have gotten as good or a better price from Woodhouse if I would have wanted---but Angel worked hard to find us the right Jeep on our timeline---that's what made this deal work. Angel was determined from the time we walked in the front door to find us our Jeep and make us happy---I was impressed! Thank You! More
by Tim Jackes
Employees Worked With
Angel Cearley
November 02, 2014
Best dealership My husband and I just purchased a new car from Baxter and we had the best experience with the staff. This is the 3rd Car we have leased from Baxter an My husband and I just purchased a new car from Baxter and we had the best experience with the staff. This is the 3rd Car we have leased from Baxter and we will continue to go there in the future. Loyal was our sales guy and he was fantastic, he did everything he could to make the process as easy as possible. Thank you so much to all who helped with our process. More
by rezac623
Employees Worked With
loyal beecher
September 25, 2014
Did not disclose 2 car accidents! Just traded my jeep to get another car at another dealership. The OTHER dealership let us know that my Jeep I had bought from Baxter had been in 2 car Just traded my jeep to get another car at another dealership. The OTHER dealership let us know that my Jeep I had bought from Baxter had been in 2 car accidents! When we originally purchased this vehicle we asked if the Jeep had been in any from the Baxter sales person and they lied and said NO! So shady of Baxter to have lied to us! Do not go there! More
by Cqd31783
Employees Worked With
Chris Dailey
August 30, 2014
Run far away Buying a car here at Baxter Jeep was the worst experience of my life. Listed price was actually good and I had been looking for quite a while for the Buying a car here at Baxter Jeep was the worst experience of my life. Listed price was actually good and I had been looking for quite a while for the specific vehicle I wanted. The sales person was extremely pushy and rude. I should have walked out then, but again, they had the vehicle I was looking for. I went for a test drive and the sales person promised a broken item would be fixed. I agreed on a price and spoke to finance. Finance person lied directly to my face when I asked a specific question about payments. Of course t he broken item has never been fixed. When I asked about it again the dealership acted like they never agreed to fix the problem. I have left multiple voicemails and have gotten no response. This is the worst dealership ever. I didn't realize companies still fit into the "used car salesman" stereotype but this place took the cake. Every stereotype that applies to sleazy sales people applies to these people, they probably are even worse than expected. I feel I am pretty intelligent, but I got taken advantage of by Baxter. Please be careful and read every document and question everything if you have to buy a car from these thieves. Do not, I repeat, do not sign anything without going through every detail. Do not accept any verbal promises. More
by bobbyb81
Employees Worked With
Matt
August 07, 2014
Zero service after the sale! After a deal was made and I went to the dealer to sign papers I was told that Chrysler Financial would only give me a loan if I had the extended warra After a deal was made and I went to the dealer to sign papers I was told that Chrysler Financial would only give me a loan if I had the extended warranty and service plan added to the loan. I agreed because I needed a new car and if that's what it took I was willing to pay a little extra. I found out later that Chrysler does not require extended warranties or service plans to extend credit! I immediately canceled both over the phone and over a month later they still haven't issued a check for the service plan cancelation! Now I have to waste more time and money to drive out to the dealer and see if face to face will help this incredibly simple process along! The only Avengers they had in an SE were white or silver. Didn't want either one so they found a red one in SD they could bring in and have delivered to my work in Council Bluffs. I was happy I didn't have to drive my gas hog trade in all the way back out to the dealer until I seen the condition of my brand new car! Paint chips in the front bumper, scratches in the trunk lid and swirl marks covering the car like someone used a $2 car wash brush to clean it! After talking to Ross it seemed all would be fine. Just bring it in and we'll buff out or paint the car. Whatever it takes he said. After 2 days I was told it was ready so I drive out in rush hour traffic to find my brand new car still covered in swirls AND hazing from the buffer! I lit up my salesman in the parking lot and told him I'm done! Never coming back again! On the way home in continued rush hour traffic I realize the passenger seat is slid up to accommodate a back seat passenger, there's a sweaty arm print on the passenger door panel and the center console and my car has less gas than when I dropped it off! Unprofessional sales department! Unprofessional finance department! Poor workmanship and quality of work from the body shop! Dealing with Baxter has been a complete nightmare and I recommend avoiding at all costs and dealing with Woodhouse. I know I will from now on!! More
by jphath
Employees Worked With
Ross, Brett
July 17, 2014
VERY DISAPPOINTED Truck was advertised as new with 12 miles. Since the dealer is in Omaha and I am in Michigan, I made a deal over the phone and gave a deposit to hold Truck was advertised as new with 12 miles. Since the dealer is in Omaha and I am in Michigan, I made a deal over the phone and gave a deposit to hold the truck until I could come get it. I took a day off work to fly down to pick up the truck and drive it back. Upon signing the paperwork, I noticed the mileage was 2,300 miles. The dealership couldn't tell me how the miles go on it. To me, this is not a brand new vehicle. I was very upset but had already flown down there and had financing arranges, so I asked them to work with me on the cost of the extended warranty, which they did. The second thing I found extremely unfair was when the finance person was reviewing the final sales sheet with me and explaining all the numbers, before I signed he told me he made a mistake with the first payment date and he had to reprint the sheet. When he came back and asked me to sign it, he not only changed the date by only a couple days, but the price of the truck had been increased by $300. When I questioned it, he said he must have added the document fee in again by mistake. How does changing a date at the top of the page make the document fee get added again? And it wasn't added in the 'document fee' line, it was added to the price of the truck. I honestly feel he tried to switch it thinking I would only check the changed date and not notice the increased price. Good thing I checked before signing. Besides the salesman Eric who I thought did everything he could to help me get the truck, my whole experience was horrible. After being on a plane since 6:00 in the morning and going directly to the dealership, I wasn't even offered a coffee while I waited. While I would not recommend this dealership, if you do buy something from them, double check everything! I don't think this was the first time they've tried these tricks. More
by kjm555
Employees Worked With
Eric Collins
June 23, 2014
Pending further review/updates, will post final review after vehicle condition/ repair status is determined and resolved. Dealer is very slow to respond so f further review/updates, will post final review after vehicle condition/ repair status is determined and resolved. Dealer is very slow to respond so far however. More
by joshuaonken
Employees Worked With
Cedric
May 08, 2014
BEWARE! They will try to sneak in an extended warranty Sorely disappointed. What turned out to be the most pleasant buying experience ever, became the worst. Our salesman, Nathan was great. He was pleas Sorely disappointed. What turned out to be the most pleasant buying experience ever, became the worst. Our salesman, Nathan was great. He was pleasant and courteous. The dealership itself is top notch and classy. Then came time to sign the papers. We explained to the finance manager that we didn't want any extended warranties because we just had a bad experience with Honda and their extended warranty service, which is why we decided to go away from Honda. The finance manager was quick to have us sign the papers, and explained the terms of the gap insurance, which is what we thought we were signing for. My wife is a banker for a major bank and a loan officer, and the loan was through our bank. When we checked the figures, it didn't add up, then we scrutinized the purchase agreement and found out that the finance manager snuck in an extended warranty (Gold), adding another $2,900 to the loan!!! We were amazed how he was able to get that past us. He must have been covering up the figures, either with his hands or folding the paper when we signed them. IF we knew we were getting an extended warranty for $2,900, we would not have signed it. He failed to disclose that we were buying an extended warranty. We didn't even know it was Gold service until we looked at the contract. We also realized that NO ONE had even given us their business card, including the finance manager. EVERY dealership I've been to, they give you their business card so that you can contact them if you have any questions. Not this man. Very, very, shady. Now unfortunately, this affects our monthly loan payment (adding an extra $65 per month), AND it adds an EXTRA $200 to the sales tax that we have to pay to register the vehicle. Very questionable business practice indeed. The only good thing was when went there to cancel the contract, a different finance manager, Tyler, was courteous and helpful, and cancelling the extended warranty was a breeze. But it still leaves a bad taste in my mouth. Neither Superior Honda, nor Beardmore Chevrolet ever tried to screw us over like this. It's a shame, because we were initially impressed. So much so, that we were planning to buy a Jeep Cherokee there later this year when it comes my turn to get a vehicle. My wife deals with the public everyday and so do I with my job. We honestly cannot recommend this dealership. But if one chooses to, just beware when it comes time to sign the paperwork. They WILL try to sneak in an expensive extended warranty. More
by E2024
Employees Worked With
Nathan, uknown finance manager
