Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Nice Job! It's been a while since I've bought a car from a car dealer other then Woodhouse---but Baxter changed that this weekend. It's not that I couldn't hav It's been a while since I've bought a car from a car dealer other then Woodhouse---but Baxter changed that this weekend. It's not that I couldn't have gotten as good or a better price from Woodhouse if I would have wanted---but Angel worked hard to find us the right Jeep on our timeline---that's what made this deal work. Angel was determined from the time we walked in the front door to find us our Jeep and make us happy---I was impressed! Thank You! More

Best dealership My husband and I just purchased a new car from Baxter and we had the best experience with the staff. This is the 3rd Car we have leased from Baxter an My husband and I just purchased a new car from Baxter and we had the best experience with the staff. This is the 3rd Car we have leased from Baxter and we will continue to go there in the future. Loyal was our sales guy and he was fantastic, he did everything he could to make the process as easy as possible. Thank you so much to all who helped with our process. More

Did not disclose 2 car accidents! Just traded my jeep to get another car at another dealership. The OTHER dealership let us know that my Jeep I had bought from Baxter had been in 2 car Just traded my jeep to get another car at another dealership. The OTHER dealership let us know that my Jeep I had bought from Baxter had been in 2 car accidents! When we originally purchased this vehicle we asked if the Jeep had been in any from the Baxter sales person and they lied and said NO! So shady of Baxter to have lied to us! Do not go there! More

VERY DISAPPOINTED Truck was advertised as new with 12 miles. Since the dealer is in Omaha and I am in Michigan, I made a deal over the phone and gave a deposit to hold Truck was advertised as new with 12 miles. Since the dealer is in Omaha and I am in Michigan, I made a deal over the phone and gave a deposit to hold the truck until I could come get it. I took a day off work to fly down to pick up the truck and drive it back. Upon signing the paperwork, I noticed the mileage was 2,300 miles. The dealership couldn't tell me how the miles go on it. To me, this is not a brand new vehicle. I was very upset but had already flown down there and had financing arranges, so I asked them to work with me on the cost of the extended warranty, which they did. The second thing I found extremely unfair was when the finance person was reviewing the final sales sheet with me and explaining all the numbers, before I signed he told me he made a mistake with the first payment date and he had to reprint the sheet. When he came back and asked me to sign it, he not only changed the date by only a couple days, but the price of the truck had been increased by $300. When I questioned it, he said he must have added the document fee in again by mistake. How does changing a date at the top of the page make the document fee get added again? And it wasn't added in the 'document fee' line, it was added to the price of the truck. I honestly feel he tried to switch it thinking I would only check the changed date and not notice the increased price. Good thing I checked before signing. Besides the salesman Eric who I thought did everything he could to help me get the truck, my whole experience was horrible. After being on a plane since 6:00 in the morning and going directly to the dealership, I wasn't even offered a coffee while I waited. While I would not recommend this dealership, if you do buy something from them, double check everything! I don't think this was the first time they've tried these tricks. More

BEWARE! They will try to sneak in an extended warranty Sorely disappointed. What turned out to be the most pleasant buying experience ever, became the worst. Our salesman, Nathan was great. He was pleas Sorely disappointed. What turned out to be the most pleasant buying experience ever, became the worst. Our salesman, Nathan was great. He was pleasant and courteous. The dealership itself is top notch and classy. Then came time to sign the papers. We explained to the finance manager that we didn't want any extended warranties because we just had a bad experience with Honda and their extended warranty service, which is why we decided to go away from Honda. The finance manager was quick to have us sign the papers, and explained the terms of the gap insurance, which is what we thought we were signing for. My wife is a banker for a major bank and a loan officer, and the loan was through our bank. When we checked the figures, it didn't add up, then we scrutinized the purchase agreement and found out that the finance manager snuck in an extended warranty (Gold), adding another $2,900 to the loan!!! We were amazed how he was able to get that past us. He must have been covering up the figures, either with his hands or folding the paper when we signed them. IF we knew we were getting an extended warranty for $2,900, we would not have signed it. He failed to disclose that we were buying an extended warranty. We didn't even know it was Gold service until we looked at the contract. We also realized that NO ONE had even given us their business card, including the finance manager. EVERY dealership I've been to, they give you their business card so that you can contact them if you have any questions. Not this man. Very, very, shady. Now unfortunately, this affects our monthly loan payment (adding an extra $65 per month), AND it adds an EXTRA $200 to the sales tax that we have to pay to register the vehicle. Very questionable business practice indeed. The only good thing was when went there to cancel the contract, a different finance manager, Tyler, was courteous and helpful, and cancelling the extended warranty was a breeze. But it still leaves a bad taste in my mouth. Neither Superior Honda, nor Beardmore Chevrolet ever tried to screw us over like this. It's a shame, because we were initially impressed. So much so, that we were planning to buy a Jeep Cherokee there later this year when it comes my turn to get a vehicle. My wife deals with the public everyday and so do I with my job. We honestly cannot recommend this dealership. But if one chooses to, just beware when it comes time to sign the paperwork. They WILL try to sneak in an expensive extended warranty. More

They tried to give me another customers truck This happened last fall. I had taken in my Ram for a pinion nut recall and dropped it off around 7:00 AM. Around 4:00 PM I was notified it was finis This happened last fall. I had taken in my Ram for a pinion nut recall and dropped it off around 7:00 AM. Around 4:00 PM I was notified it was finished. When I came in the SA said my truck was out front with the keys in it. I went outside to find my truck, but I could not locate it. There was another RAM the same color and year sitting out front, but it was a crew cab where mine is a quad cab. When I went back inside I asked where exactly my truck was and they pointed at the other truck and said "Right there". As if I was stupid for walking past it. The SA was unprofessional and uncourteous in the manner in which he spoke. Once I convinced him that was not my truck he asked me to take a seat in the waiting area while he located it. After about 10 minutes I noticed my phone was connected to my truck through blue tooth. I had assumed they had found my truck and pulled it into the service bay for me. When I when out to see the SA he again had attitude asking me how I knew the truck was running. I explained how it was currently connected to my cell phone. He went back to his computer to find my truck. I, using common sense, walked back to the service bay and spotted my truck. I then went back to the SA who still hadn't found my truck in his computer and said it was in the service bay and pointed it out. When I finally got out of the dealership I noticed a reminder on my windshield for my next oil change. Funny thing is, they were not supposed to change my oil. I immediately returned to the SA. He laughed and told me I had received a free oil change. He stopped laughing when I told him I had previously changed it over to synthetic oil. I had to sit another 30 minutes while they fixed that issue. To sum up the experience the service department had someone confuse to similar vehicles and performed their oil change and recall on my truck. The SA I was working with treated me in a somewhat unfriendly manner. They couldn't take 1 minute to walk in the back and look for my truck, instead they had to look in their system and waste my time. In the end the recall work was done and they made right on the oil change issue. I feel if someone had their head straight and understood customer service I would have left a happy customer with a funny story. Instead it made me leave concerned this could be one seriously messed up service department. More

Randy was awesome. He went above and beyond expectations and provided service that is going to keep me coming back over and over again. It's nice to find a dealership that really truly cares about the cust and provided service that is going to keep me coming back over and over again. It's nice to find a dealership that really truly cares about the customer. Now if they could just add Miata to the lineup so they can work on my other car.... :D More