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Edwards Chrysler Dodge Jeep Ram Fiat

Council Bluffs, IA

4.4
387 Reviews

1010 34th Ave

Council Bluffs, IA

51501

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Showing 387 reviews

May 22, 2024

Fantastic people, great job! Got me in and out in just a few days. Thank you!! More

by mallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Goodspeed
May 23, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

April 29, 2024

When I came in I was greeted and felt welcomed. The staff was very friendly and helpful. More

by polivarez_23
Recommend Dealer
Yes
Employees Worked With
Manny Grant five star , David Jones
May 01, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

March 05, 2024

Very helpful and courteous. Answered all my questions that I asked about. Very happy with the vehicle I got. More

by Stacy Davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teodoro Suarez, Kellie Betchel, Greg Brady, David Jones
Mar 05, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you for the review, and thank you for being a valued customer. Our goal is to provide a Premium, 5 Star, Customer Experience every time. It appears we did not live up to that expectations this time. I would really like to hear from you with what we could have done better. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com

February 22, 2024

Ethan Grace is a very polite and caring employee. Barb and Michelle the service writers were very helpful fulfilling my needs in regards to servicing that needed to be done for my vehicle. I would hi More

by gracehearing2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Grace, Barb and Michelle
Feb 22, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

Feb 22, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

February 09, 2024

Excellent service. Helped me with service coupons. They also washed my car without charging me. More

by drewmunger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Hollibaugh
Feb 17, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

January 24, 2024

Service representative was professional and friendly. Work on vehicle was prompt and completed in less time than stated. Overall, I am very pleased with my experience at Edwards in Council Bluffs. More

by Jperalta1
Recommend Dealer
Yes
Employees Worked With
Barb, Doug Hollibaugh
Jan 25, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

January 24, 2024

The complete experience was excellent. From Darla, who stayed on top of the process and kept me informed from the start. She was pleasant and professional and appeared to be in the know fr More

by Neenad715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darla, Matt, David, David Jones
Jan 25, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

December 27, 2023

As a broke down traveler I was very pleased they were willing to work me in and have me back on the road in one day. Great service. More

by No thanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Hollibaugh
Jan 04, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and we are glad that we could be of service. Our goal at Edwards CDJR in Council Bluffs is Premium Customer Service every time. If there is anything you feel we could have done even better, I would love to hear about it. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com

December 21, 2023

This companies’ customer service is horrible. I took my Dart in to have a oil leak fixed. After being in and out of the shop 3 times (all fixed under warranty) Edward’s service team told me there More

by Beerbohm88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan and Barb, Brian Roach, Doug Hollibaugh, Andy Grassau, Lucas Amaya
Dec 21, 2023 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

I understand that you are frustrated. Your car had 232,000 miles when it was diagnosed as needing an engine. The advisor, manager and technician all told you it was leaking from multiple locations. You chose to fix only a portion of the problem. If you are interested in pursuing a solution, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

December 07, 2023

Nice lounge and great service came in fo oil change in and out quickly thank s More

by lopezgarygreat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teodoro Suarez
Dec 08, 2023 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. 712-435-5765. edwardb@edwardsautogroup.com I would love to hear from you.

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