Edwards Chrysler Dodge Jeep Ram Fiat

STEER CLEAR OF EDWARDS CDJRF COUNCIL BLUFFS First off, I feel that it's important to note a few things this dealership did well. I told them I didn't want to be left in a room waiting for exten First off, I feel that it's important to note a few things this dealership did well. I told them I didn't want to be left in a room waiting for extended periods of time and they made sure to accommodate that. I had to be somewhere at a specific time and they allowed financing to be pushed to the following day and gave me dealer plates so I could drive the vehicle. They also drove my other vehicle all the way back to Omaha for me. I did get a decent deal on the vehicle I purchased, but the process was terrible and flawed. The same day I made sure to take off any dealer advertising which I have never done over the years of purchasing 3 new vehicles. For starters, the vehicle I purchased was listed as damage free, 13xxx miles, and $31k. After an hour of negotiating I was only able to get the price down $1k after pointing out thousands of dollars of hail damage which was not listed; a broken tail light which was not listed; a prior front end accident which bent the bumper, removed paint, bent the quarter panel, cracked that paint, and a broken fog light and cover. The salesman didn't believe me as he claimed he didn't know there was anything wrong with the vehicle until I walked him out there to show him. I also think it is important to know the salesman didn't have a clue what he was talking about when it came to anything with the vehicle. I can understand having to know so many vehicles but constantly referring to my vehicle having a diesel engine over a gas engine is quite the difference. At least for me it was. After moving on to financing I was lied too about the price and stipulations of my warranty. The financial person lied directly to my face about getting the warranty down to $350 which I discovered when signing the final papers and asking why my total price went up an additional $2500. I was also told the incorrect stipulations on a "$25" 5 year tire and wheel warranty on three separate occasions. With all that, I dropped the warranty. During this headache of a process I had to ask several people to fill the tires which were significantly under filled. All were 10 psi under the door recommendation, which is apparently part of there multi-point vehicle inspection which happens prior to sales. Since then it has also been apparent the fluids more than likely weren't checked since my windshield wiper fluid is empty. That being said I will be sure to stop by a reputable auto shop so I can have a proper inspection. While I was in there I also had to ask them to wash and vac the vehicle and floormats as it was covered in salt from previous test drives, and I mean covered. They never did vacuum it and made sure to leave the floor mats in the bed untouched. I also asked the salesman for a service history report which he said I would receive from the finance department and never did. All in all I spent $30k on a 2017 vehicle with 13xxx miles and they wouldn't even give me (refused to give me) the vehicle with a full tank of gas (per the sales manager, according to the salesman). I will make a note to never return and will inform all friends to steer clear from Edwards CDJRF as all departments failed miserably. I wouldn't be surprised if I don't receive any contact from them after leaving this review as I was unable to contact them or their call center via phone over an entire day, from multiple phones, in multiple locations! Steer clear of Edwards CDJRF Council Bluffs. More

Very nice and friendly ppl Very helpful in finding me a truck i liked ... very active on showing me trucks or colors ... I would buy my vehicle here always ... great ppl thx jim Very helpful in finding me a truck i liked ... very active on showing me trucks or colors ... I would buy my vehicle here always ... great ppl thx jim More

Painless Adam Phillips was easy to work with. The GM and Finance Officer were straight forward. Although the dealership has to make their profile, I did not fe Adam Phillips was easy to work with. The GM and Finance Officer were straight forward. Although the dealership has to make their profile, I did not feel deceive or pressured. I appreciate this greatly! All in all, painless. More

Great service Greg and his team treated me very well. Made me feel very comfortable with my very first purchase!! I will be going only to Edwards from now on!!! Greg and his team treated me very well. Made me feel very comfortable with my very first purchase!! I will be going only to Edwards from now on!!! More

Great Service! Edwards was willing and able to work on my 2019 Ram that only needed some software updates. Other area dealerships couldn't be bothered or even lift Edwards was willing and able to work on my 2019 Ram that only needed some software updates. Other area dealerships couldn't be bothered or even lift a finger to schedule an appointment. Edward immediately made the appointment, were open and working at 8am on a Saturday, seemed eager to work and did a great job of installing the software updates (truck drives better, radio works as it should have, etc). Everyone in the shop was professional. No complaints. More

Excelente Ethan was very friendly! First time there and very good customer service! Way to go Ethan !! For sure I will be back !!! Excelente service . E Ethan was very friendly! First time there and very good customer service! Way to go Ethan !! For sure I will be back !!! Excelente service . E More

Customer Service! Doug and team were great to work with. Very responsive and called me several time to update me. Thank you and maybe see you next time I need service Doug and team were great to work with. Very responsive and called me several time to update me. Thank you and maybe see you next time I need service More

Overall, great service! I had some recalls taken care of on my Dodge and they were prompt, polite and professional. However, I asked for them to rotate and balance my tires w I had some recalls taken care of on my Dodge and they were prompt, polite and professional. However, I asked for them to rotate and balance my tires which they weren't able to do because they couldn't get my lug nuts off. They were very polite and kind about this though. They simply didn't want to damage my vehicle. Overall very pleasant experience. More

Great dealership Very friendly, professional, and helpful. They were very sweet to my two Shih Tzus also. Will definitely go back next time I need a new vehicle. Very friendly, professional, and helpful. They were very sweet to my two Shih Tzus also. Will definitely go back next time I need a new vehicle. More

Axle replaced I think the Dodge I have is a good car even though it's 8 years old. I eventually want to buy something newer from Edwards. I think the Dodge I have is a good car even though it's 8 years old. I eventually want to buy something newer from Edwards. More