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Edwards Chrysler Dodge Jeep Ram Fiat

Council Bluffs, IA

4.4
387 Reviews

1010 34th Ave

Council Bluffs, IA

51501

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Showing 387 reviews

December 12, 2024

They did their job to fix my car sooner than originally planned. The only issue I had is an interaction with one lady, being rude and rolling her eyes. I simply asked for a ride from a car rental place nea More

by rdsantia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skyshun Hayes
Dec 13, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you for the review and thank you for being a valued customer. Our goal is to provide a Premium, 5 Star, Customer Experience every time. It appears we did not live up to your expectations this time. I would really like an opportunity to do what I can to make it right. If you are interested in pursuing a solution, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com. I would love to hear from you.

November 18, 2024

The finance person was very knowledgeable and helpful with all the details. Sales was good too More

by Jr3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Brunt
Nov 19, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

November 08, 2024

When the problem I bring the vehicle in for is fixed, it's great. But too many times we need to bring it in a second time as something was missed the first time. More

by keithn4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb, Doug Hollibaugh
Nov 11, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you for the review, and thank you for being a valued customer. Our goal is to provide a Premium, 5 Star, Customer Experience every time. It would be great to hear what “finishing touch” we could have done to move from 4 to 5 stars. I would love to hear from you. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com

October 25, 2024

Professionalism, communication,manners and eloquent while speaking all of these things mattered to me and my car runs great thank you very much Edwards Jeep More

by bostongrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb in service!! Awesome!, Doug Hollibaugh, David Jones
Oct 26, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

September 08, 2024

Ethan in service has always been the best customer service person at Edwards. I’ met him when you had your service department in an old garage across the street from where you are now he has always be More

by Happynsuntbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan in service , Doug Hollibaugh
Sep 09, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

August 31, 2024

Trying to do what they can to get the problem fixed on our jeep Cherokee More

by TCANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Brady
Sep 03, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

August 18, 2024

Wesley is an absolute legend! Couldn’t have asked for a better sales guy to sell me my new car! Got me approved quickly and made everything easy on my end. Will definitely be back More

by jgalvan868
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley or Wes
Sep 03, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

July 14, 2024

Any item wanted with my new Ram is dealt with courtesy and timely. From the purchase to the maintenance. More

by Savethemule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb, Doug Hollibaugh
Jul 15, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

July 12, 2024

The dedication this dealership has toward customer satisfaction is commendable. I found the car I wanted; Manny and the good folks at Edwards Chrysler Dodge Jeep Ram went all out to make it a reality More

by sambethune
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny
Jul 15, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

July 08, 2024

Always a friendly group of people. Very knowledgeable, if they don’t find the answer they will research it. More

by jo90444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drue and deonte
Jul 09, 2024 -

Edwards Chrysler Dodge Jeep Ram Fiat responded

Thank you very much for the great review, and thank you for being a valued customer. Our goal is Premium Customer Service every time. If there is ever anything you feel we could do to make it even better, please contact me. Ed Burton. Customer Experience Manager. edwardb@edwardsautogroup.com I would love to hear from you.

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