Back

Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

Directions

By Type

Showing 2,347 reviews

August 18, 2020

Outstanding service of broken rear left window on very short turnaround. We had recently purchased the vehicle. Edwards clearly wanted to make situation right even though not a warranty issue or clear def More

by ELIZABETHNOLES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Craig Avant, Wade Ferguson, Scott Mckee
Aug 19, 2020 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

August 18, 2020

Wendell and T Ray made the buying process easy, convenient, and most importantly safe. They both were professional and courteous to my purchasing needs. This was great experience and I will be reco More

by CORY_THOMAS32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Terrance Wray
Aug 19, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Wendell and TWray, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

August 17, 2020

I have always received great customer service, shuttle rides to work when needed. Great price on oil change and tire rotation! Thank you Edwards Chevrolet! More

by Eugene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Aug 19, 2020 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

August 13, 2020

I have never had such a great experience with a service department! Craig, especially, was amazing! He kept me updated and called me every step of the way. I would definitely recommend Edwards Chevrolet to More

by April McPherson
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Aug 18, 2020 -

Edwards Chevrolet Downtown responded

We cannot thank you enough for your wonderful review of Edwards Chevrolet and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Edwards Chevrolet Team

August 12, 2020

I received excellent service and valuable assistance from Jonathan at Edwards Chevrolet Downtown. I was resigned to probably having to spend nearly $5000 on a repair, but he and other folks in the service de More

by Donna
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Aug 14, 2020 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! The Edwards Chevrolet Team

August 07, 2020

Awesome experience Everyone I dealt with and did not deal with were just professional and friendly. I could not have had a better experience purchasing this vehicle. More

by ewoodfin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael King - 5 STARS TOO!!!!, Scott Rackstraw
Aug 07, 2020 -

Edwards Chevrolet Downtown responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Edwards Chevrolet Team

August 06, 2020

My service was excellent. Very courteous staff and was great at working through ways to makes things right. Will always ask for Scott when I need help with something. Great guy, better service rep More

by Thomas
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Aug 07, 2020 -

Edwards Chevrolet Downtown responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. The Edwards Chevrolet Team

August 06, 2020

Fantastic people and service willing to go out of their way to help. Exceeded expectations and made the entire process easy! Would definitely recommend to anyone! More

by DWENSLEN1
Recommend Dealer
Yes
Employees Worked With
George Campbell, Terrance Wray
Aug 07, 2020 -

Edwards Chevrolet Downtown responded

We cannot thank you enough for your wonderful review of Edwards Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Edwards Chevrolet Team

August 05, 2020

I didn't recieve the service that I brought my car in for. If you're too busy then cancel my appointment! Thanks for wasting my time! More

by BPP352072
Recommend Dealer
No
Employees Worked With
Craig Avant
Aug 05, 2020 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

August 05, 2020

Very satisfied withy service, especially with how Scott was such a great communicator- keeping me up to date with everything that was going on. I felt very comfortable with everything that was going on wit More

by M
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Aug 07, 2020 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. The Edwards Chevrolet Team

...
94
...