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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

October 04, 2020

Awesome experience everyone was super nice! Love my 2020 Chevy Malibu RS! Rachael was amazing! Manager was great and financing closer was the best to! More

by CAS6590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachael
Oct 05, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Rachael, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

October 02, 2020

Scott did good job on what he could work on, oil change and tire rotation. Side view mirror was cost prohibitive at Edwards to fix minor break. More

by carl.elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 02, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

October 01, 2020

Everyone was friendly. Great vibes/culture in the building. Everyone was seemingly working hard and making the customers their focus. I had a wonderful experience. Highly recommend Wendell Gover. More

by DEMETRIJTOLBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover
Oct 02, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Wendell, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

October 01, 2020

Scott and the rest of the crew are amazing. My service was completed a day early and all the repairs were explained to me in detail. More

by Jlpmcdaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 02, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

September 30, 2020

This is a great dealership everyone is friendly and funny and make you comfortable as soon as you walk in the door! Judson help is get pictures and when we showed up to do paperwork him and Terrance were qui More

by Walker Wages
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Wray, Judson Halbrooks
Oct 02, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson and Terrance, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

September 27, 2020

My salesman person were very knowledgeable and friendly, He answer all the questions I ask him, I left with 2 car, I'm a very satisfied customer More

by WALKUNIQIE83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman, Terrance Wray
Sep 30, 2020 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

September 26, 2020

I have been purchasing vehicles from Edwards Downtown for over 25 years. They are friendly, helpful, curtious and do everything to make my experience simple, quick and easy. The service after the sale if n More

by DIBIFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell
Sep 30, 2020 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! We are so happy to hear from our long time loyal customers. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

September 25, 2020

Not really happy with the service, check engine light still on and truck is not align properly. Was told there was a radiator leak but it's not leaking now. I feel like the service dept continued to f More

by Jackieryan428
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant
Sep 25, 2020 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Sep 29, 2020 -

Jackieryan428 responded

My mechanic looked at the truck, the radiator was not leaking. The service department quoted me 1100 to fix a radiator that was not leaking. I believe they were trying to get more money for services that were not needed.

September 24, 2020

Jim Scott and Wendell Gover were wonderful to work with. They helped me turn in my GMC lease for a new Chevrolet Traverse. Excellent service! More

by HEATHER.CRANDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover
Sep 24, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jim and Wendell, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

September 24, 2020

Thad was a pleasure to work with, he was determined to get me the vehicle I wanted and was dedicated to make it happen and he did just that! I highly recommend anyone looking to purchase a new vehicle to More

by STGOOD78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King, Thaddeus Cole, Dewey Allen
Sep 25, 2020 -

Edwards Chevrolet Downtown responded

What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. The Edwards Chevrolet Team

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