Back

Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

Directions

By Type

Showing 2,347 reviews

January 07, 2021

Second HD 2500 we have bought from Edwards. From our salesman to the finance department they make you feel like family. A Plus experience again More

by JOELCCHANDLER
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Jan 11, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

January 07, 2021

I made a 7:30 appt which appeared to be a waste of time because my vehicle wasn't ready til 4. My vehicle sat most of the day not being check to see why the check engine light was on. More

by rqcuno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Cushion
Jan 11, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

January 07, 2021

I would give 5 stars, but I was kept waiting 20 minutes outside in the cold while someone brought my truck around to me. Otherwise the service was friendly and excellent. More

by CTAYLOR79
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Jan 11, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

January 06, 2021

Easy to work with and not pushy. Very helpful in finding me a new car. I’ll definitely remember them next time I need another. More

by KYLEHARGIS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover
Jan 11, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

January 03, 2021

Had a 7am appointment 12/31. I had to check back several times for an update to no avail. Last check was at 2pm and was told it would be 5:30pm. No info provided on the tires such as warranty, if there was More

by Theo D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nolan
Jan 11, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

January 02, 2021

The experience with Edwards Chevrolet I had I would rate as terrible. After all the years buying cars and getting service from your company the service department not accepting the fact that the service rec More

by KANUTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant, Scott Mckee
Jan 14, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

December 24, 2020

The service was quick and friendly servicemen in the service department I wouldn't have any problem recommending Edward chevrolet dealership to anyone I know More

by rooseveltrow78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Jonathan Hollman
Dec 30, 2020 -

Edwards Chevrolet Downtown responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. The Edwards Chevrolet Team

December 24, 2020

The service department worked and worked on my truck to find the problem with my truck. They found the unique problem and we think that they solved the problem. Something was draining the battery and they More

by CARTERFLOYD21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Craig Avant, Scott Mckee
Dec 30, 2020 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Edwards Chevrolet and we look forward to your continued business! The Edwards Chevrolet Team

December 24, 2020

Great, friendly staff and had the perfect truck for me. I would recommend Edward’s Chevrolet to anyone looking for a new or used truck! More

by BRANDBRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole
Dec 30, 2020 -

Edwards Chevrolet Downtown responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are happy to hear that our team worked hard enough to make your purchase completely painless. The Edwards Chevrolet Team

December 23, 2020

I will not be coming back there. Last time I had service , 5 days later wind. Shield light came on, they didn’t put oil stick in tight, light came on. This time service guy Nolan had very bad attitude, beca More

by KECIAJOHNSON43
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nolan
Dec 23, 2020 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

...
83
...