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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

July 20, 2021

My OnStar is operable now, but I do not appreciate my car being driven 20 miles. My car came in with 2313 Mike's on it. When I picked it up it was 2332. It was not being serviced for mechanical issues, so my More

by JETERSCREATIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thaddeus Cole, Craig Avant, Gary Varner, Jonathan Cushen
Jul 21, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

July 20, 2021

This is the 6th vehicle we have bought from Edwards Chevrolet. They are always very nice and helpful when we are trying to get a new vehicle. More

by Tim loves Chevrolet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Jul 21, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

July 18, 2021

I have been waiting on a new part fir my 2019’Chevy Spark’s door for almost two months. I was told that it would have to come from GM, then be shipped to GM and then to you all. I have had to make th More

by Spark2019
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Jonathan Cushen
Jul 20, 2021 -

Edwards Chevrolet Downtown responded

Hi, we are sorry that you had to wait for the part to come in but we are happy to let you know that we attempted to reach you yesterday to let you know that it has arrived and we would like to set up a time for you to come by. Please contact our Service Director, Gary Varner at 205-716-3347 and let him know when you can come in. Thanks again for your patience. ~Mary Kay Graham, Customer Service Manager

Jul 20, 2021 -

Spark2019 responded

Hi Gary: Just attempted to speak with you. Left a voicemail message regarding wanting to come in Wednesday morning, as early as possible, to get it installed. Please confirm this time today, at your earliest convenience. Thanks!

Jul 20, 2021 -

Edwards Chevrolet Downtown responded

Thanks for your response. I'm sorry that I was not available to take your call. If you can come in tomorrow (Wednesday) at 8:00 a.m. we will get it taken care of for you as soon as possible. We look forward to seeing you then. Gary

Jul 20, 2021 -

Spark2019 responded

Thank you. I’ll be there. Have a great day.

July 15, 2021

I have been getting my cars serviced here for years. All of the service from the salespeople to the Service Department are amazing! They take their time with the customers to offer the best service. More

by MARSHAE.BLACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya
Jul 15, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

July 15, 2021

Excellent service. Very satisfied. They went above & beyond to get my car ready within a reasonable time. Haven’t had any issues out of it since. More

by 1SHAQUITTAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Jul 15, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

July 15, 2021

They suck i wouldn’t recommend my dog to them! They took 40+ days to do nothing then they threw my spare tire in the trunk any kind of way very disrespectful and I was lied to multiple times More

by mrcunningham60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick
Jul 15, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

July 14, 2021

Thaddeus Cole worked diligently to get me into my dream car! I gave him my criteria and he went above and beyond to get me exactly what I needed. Highly recommended! More

by KiearaMays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole
Jul 15, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Thaddeus, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

July 14, 2021

They did not resolve my issue got from dealership on 13 of july and going back for same reason on july 15 will not recommend More

by ELPARKER1898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant
Jul 14, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

July 14, 2021

Saleman was very courteous, helpful, able to find the right car for our Family, very Satisfied with deal Thank you again. Mrs. West. OK.O More

by WESTGRACE513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone Silmon
Jul 15, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

July 13, 2021

First of all my Salesman was the best. He was pleasant, and did not stop until I found something that I liked. His co-workers were wonderful also. The closing went great. I thanked my friend for telling me More

by jthomas5571
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole
Jul 14, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

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