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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

October 13, 2021

Mike was great! We got to the dealership late on Saturday at no time did we felt rushed.He explained everything about the car. The hole staff was great. More

by LUTHER2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 13, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Mike, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

October 13, 2021

Very satisfied with the overall process. I will return in the future if I decide to purchase another car. More

by TISLGH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Miller
Oct 13, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

October 12, 2021

Love the customer service from beginning to end. Shout out to the maintenance crew too just awesome More

by DRENFROE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell, Craig Avant
Oct 13, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

October 11, 2021

Need to rotate cars tires even if they has a tire purge . Need to change More

by JARRELLBROWNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Oct 11, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 11, 2021

I took my suv in to be serviced and prior to that to have an oil change. Come to find out they never put more oil in my car while doing the oil change!!! And after I get my suv back from the check engine lig More

by Cns5285
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendell Gover, Craig Avant, Terrance Wray, Gary Varner
Oct 13, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 09, 2021

Nice speedy oil change. I was in and out before I knew it . Good service More

by MARLONATTICAL125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Oct 11, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

October 08, 2021

The service Addressed only 1 of 2 items that I was there for. When asked about the not addressed item he said he didn't know and walked away. More

by FRANKPSCHEUERMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Oct 08, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 07, 2021

Took two months to work on my car. Not good at communicating with updates on my car. Every Time I call the manager on his direct phone he wasn’t answering so I had to call the main desk for them t More

by Lacreesha.stokes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 08, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 06, 2021

First class experience from start to finish. I am appreciative of the great folks at Edward’s Chevrolet and their assistance in helping me find a Chevrolet Tahoe. More

by stringervogtle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Oct 08, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

October 05, 2021

Mike has a friendly, helpful, outgoing, & spiritual personality that's elated and enjoys his job More

by quenettao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 06, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Mike, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

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