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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

February 03, 2023

Great service and great managing, nice people I appreciate the job u done keep it up More

by Deathbou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Feb 04, 2023 -

Edwards Chevrolet Downtown responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Edwards Chevrolet Team

February 03, 2023

Everyone was pleasant and respectful. Staff displayed excellent customer service with smiles and thank you. It definitely was an overall great experience. More

by RHILL1185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Varner
Feb 04, 2023 -

Edwards Chevrolet Downtown responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Edwards Chevrolet Team

February 02, 2023

Very happy with the service I received. The people are courteous, friendly and easy to deal with. More

by PTOMBRELLO251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Feb 02, 2023 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager

February 01, 2023

I have purchased five cars from Edward's downtown over the past twenty five years. More

by LOUISHARRIS72649
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike King
Feb 01, 2023 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating and for being such a loyal customer! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~ Mary Kay Graham, Customer Relations Manager

February 01, 2023

Edwards Chevrolet downtown office is truly top of the line customer service and you all wonder why they have been in business for a long time. I spoke with the General manager Justin a couple of days ag More

by Cassie Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin General Manager Jonathan Service Department Manager , Craig Avant, Gary Varner, Jonathan Cushen
Feb 01, 2023 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager

January 29, 2023

Good customer service a good service writer and nice people with good work experience thanks More

by Jlsmith8620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jan 30, 2023 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~ Mary Kay Graham, Customer Relations Manager

January 28, 2023

Good service quality work nice intelligent people completed the job. Pure professional work. Completed the job correctly. More

by Mjlaxl
Recommend Dealer
Yes
Employees Worked With
Rick
Jan 30, 2023 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager

January 28, 2023

I’m terribly disappointed at their service department. They would not go above and beyond for a paying customer. I would have paid for whatever it took to fix my truck that they SHOULD know how to fix. More

by Johnj52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Smith
Jan 30, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

January 28, 2023

My experience was Top notch. Everybody was extremely friendly. I felt comfortable explaining my issues. More

by ROZ958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie McCune in the Servicing Department , Craig Avant, Jonathan Cushen
Jan 30, 2023 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~ Mary Kay Graham, Customer Relations Manager

January 26, 2023

My service manager,Ellen was quite helpful not to mention the mechanic and transport driver that took me home. I am really appreciative of the attention and time given not only to me but my vehicle as well! More

by TPMCCRAYLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen, Gary Varner
Jan 27, 2023 -

Edwards Chevrolet Downtown responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Edwards Chevrolet special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. We are glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Edwards Chevrolet Team

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