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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,343 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,343 reviews

November 03, 2021

Edward Chevrolet dealership is awesome let you know where your truck is at that time More

by Patricia Bryant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Report | Print
Nov 04, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

Helpful
November 02, 2021

Good service, friendly staff. Took almost 30 minutes to bring my vehicle around. Would recommend More

by cbierner1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Nov 02, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback and your patience with us! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

Helpful
November 02, 2021

Bad service didn't tell me nothing about my policy or my truck I hate y'all More

by GREG.WILKERSON65
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Hollman
Report | Print
Nov 03, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
November 02, 2021

Not willing to negotiate despite a “contact dealer for special price” on the internet. Became very unresponsive after I bought the car. More

by AKMIHAS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thaddeus Cole
Report | Print
Nov 03, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
November 02, 2021

Edwards has been taking care of our vehicles for several years. Always great service and pricing. More

by Claude McKee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Report | Print
Nov 03, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

Helpful
November 01, 2021

Judson was very helpful, everyone at the dealership was very motivated to help me and my wife find our new car. Thank you guys! We greatly recommend that you give these folks a try. you won’t be disappoint More

by JOHNNY37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Judson Halbrooks
Report | Print
Nov 02, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
October 31, 2021

When I did my own work I was treated very well in the parts department. I can no longer do my own work and we have trusted Edwards Chevrolet to service our 3500 HD Duramax Silverado for several years now More

by cbireland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My wife takes our truck or service so I don't know who she worked with.
Report | Print
Nov 01, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

Helpful
October 31, 2021

My first visit was in 2013. I've been pleased every since. Jonathan Hollman great. More

by ROZ958
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Coleman , Terrance Wray
Report | Print
Nov 01, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Nov 01, 2021 -

ROZ958 responded

I wanted to give a shout out to Will Coleman, but his name wasn't listed. I know he's new. He was very respectful and helpful. Keep up the good work.

Helpful
October 30, 2021

Edward Chevrolet I know that they will still be around with great customer service for a lifetime. Thank you Mrs Thomas More

by SANDRABTHOMAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell, Wendell Gover, Jonathan Hollman, Mike King, Thaddeus Cole, Craig Avant, Terrance Wray, Scott Rackstraw, Judson Halbrooks, Gary Varner
Report | Print
Nov 01, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

Helpful
October 30, 2021

Tonya was great...she set appointment when I could be the and greeted me as I drove in. She reviewed what we discussed and concerns and all turned out fantastic. Got 25 mpg on way home. More

by DKILGORE2257
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
Nov 01, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Tonya, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
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