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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,343 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,343 reviews

November 11, 2021

Service writers was very good. She made sure l knew what was going to be done More

by Junebogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of her name
Report | Print
Nov 11, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

Helpful
November 10, 2021

My experience was pretty good this time, I was satisfied with the service, thanks so much. More

by Evelynsalter9610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Nov 11, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

Helpful
November 08, 2021

The guys are hard workers and they did let me know of the wait when I got there, which was good. More

by EMYA103010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Nov 10, 2021 -

Edwards Chevrolet Downtown responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. The Edwards Chevrolet Team

Helpful
November 06, 2021

She was very professional.She took time to explain each item and answered all my questions. More

by BRBUTCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonga Warmley
Report | Print
Nov 06, 2021 -

Edwards Chevrolet Downtown responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Edwards Chevrolet Team

Helpful
November 06, 2021

Terrible know one too wait on you too long too get car dirty most too busy too help you plus I’m white More

by jsherr2551
Recommend Dealer
No
Employees Worked With
Don’t know them
Report | Print
Nov 08, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
November 06, 2021

Great communication , gave me a heads up about all services and problems with my vehicle More

by Bigdaddytans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Report | Print
Nov 08, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

Helpful
November 05, 2021

Tonya was terrific. A very knowledgeable and pleasant person. It was a pleasure to have her take care of my issue. More

by James Floyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
Nov 08, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Tonya, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
November 04, 2021

The people there are so helpful and Thad went above and beyond thanks so much. We have our dream car this is only the beginning for us thanks thad. More

by Jmay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole, Dewey Allen
Report | Print
Nov 04, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Thad, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
November 04, 2021

Tonya Warmley make you feel like family more than just a customer. Her professional,courtesy & customer services is top notch. I truly feel safe in knowing my vehicle is being taken care of as if it is thei More

by Shawn Gibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrone Silmon 5 stars, Scott Rackstraw
Report | Print
Nov 05, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Tonya, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
November 03, 2021

Edwards Chevrolet service department is excellent Jonathan was my technician he's always good Timely great job More

by Oliviawesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The lady or gentleman the answer the phone direct phone calls to the lady who makes the appointments the lady at the payment station, Jonathan Cushen
Report | Print
Nov 04, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
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